Luggage Forward Customer Service

Luggage Forward is a shipping service that picks up and delivers travelers’ luggage, sports equipment, or other items directly to their destination.

How to reach a person at Luggage Forward

Main: (617) 482-1100

support@luggageforward.com

luggageforward.com

Luggage Forward Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Luggage Forward

What you need to know about Luggage Forward

Luggage Forward generally responds to customer service in a satisfactory manner.

Luggage Forward’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Luggage Forward with our insider guide or through our executive contacts.
Luggage Forward’s customer service policies are standard. Here are our frequently asked questions about Luggage Forward.

Luggage Forward customer service response times

Phone support (617) 482-1100	Luggage Forward is available 24/7.
Email support support@luggageforward.com	No explicit response time is listed.
Live chat support	No explicit response time is listed.
Social media	Luggage Forward is available on social media channels such as Facebook and X. Access Luggage Forward’s social media here.
Help center/FAQ	Access Luggage Forward’s FAQ here.

How to resolve a problem with Luggage Forward

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Luggage Forward mailing address

3827 Lafayette St
Denver, CO 80205

Luggage Forward loyalty program

Luggage Forward does not have a loyalty program.

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Luggage Forward.

Luggage Forward executive customer service contacts

Primary Contact
Christopher Bartolo
Forwarding Specialist; Customer Service
3827 Lafayette St
Denver, CO 80205
christopher_bartolo@luggageforward.com

Secondary Contact
Jessica Palfrey
Co-CEO/COO
3827 Lafayette St
Denver, CO 80205
jessica_palfrey@luggageforward.com

Chief Executive
Audrey Kohout
3827 Lafayette St
Denver, CO 80205
audrey_kohout@luggageforward.com

Luggage Forward customer service policies

What is Luggage Forward's privacy policy?

Luggage Forward’s privacy policy informs consumers how personal information is collected, used, and shared when using the service. It covers data such as names, contact details, and payment information for booking and communication purposes, including sharing with affiliated companies or selected third parties for marketing unless opted out. The policy also explains the use of cookies and other tracking technologies to enhance user experience and the protections in place for personal data, along with consumer rights regarding that information.

What are Luggage Forward's terms of service?

Luggage Forward’s terms of service outline the agreement between consumers and the company for luggage and sports equipment shipping services. Consumers agree to provide accurate information and comply with the company’s policies. The company reserves the right to refuse, cancel, or modify bookings at its discretion. Consumers are responsible for accurate billing and may incur additional charges for discrepancies. The company is not liable for delays caused by third-party carriers or uncontrollable factors. The agreement is governed by the company’s policies and applicable laws.

Luggage Forward self-service links

How can I track a shipment?

Track your shipment by going to Luggage Forward’s tracking page at app.luggageforward.com/track/new and entering your confirmation or tracking number.

How do I ship luggage internationally?

To ship luggage internationally with Luggage Forward, book online or by phone, select your pickup and delivery locations and dates.

Frequently asked questions about Luggage Forward

Who owns Luggage Forward?

Luggage Forward is a privately held company founded by Aaron Kirley and Zeke Adkins.

How can I contact Luggage Forward?

Call Luggage Forward at (617) 482-1100 or email support@luggageforward.com.

Does Luggage Forward have an online contact form?

Yes, you can find Luggage Forward’s online contact form here.

How to get professional help with your Luggage Forward problem

If you need help with Luggage Forward, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

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