Jockey is a global brand that sells underwear, sleepwear, and activewear.
Jockey Responsiveness rating
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What you need to know about Jockey
- Jockey’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Jockey with our insider guide or through our executive contacts.
- Jockey’s customer service policies are standard. Here are our frequently asked questions about Jockey.
Jockey customer service response times
Jockey’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 45 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Jockey at (800) 562-5391. Availability: Phone support is available Monday through Friday, 7 a.m. to 8 p.m. Central time, and Saturday and Sunday, 9 a.m. to 5:30 p.m. Central time. |
| Email support | Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Customers can contact Jockey at assistance@jockey.com, though it’s best to use the “contact us” section on Jockey’s website. |
| Live chat | Response time: Jockey’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. It is located in the bottom right-hand corner of the website. Availability: Live chat support is available Monday through Friday, 7 a.m. to 8 p.m. Central Time, and Saturday and Sunday, 9 a.m. to 5:30 p.m. Central Time. |
| Social media | Response time: Jockey is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Jockey
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Jockey mailing address
P.O. Box 1417
2300 60th Street
Kenosha, WI 53141-1417
Jockey loyalty program
The Jockey Rewards program allows customers to accumulate points through purchases and online engagement. These points can then be redeemed for discounts on future Jockey products. The program features a tiered structure, offering increased benefits such as higher point accrual and expedited shipping to customers who spend more.
Jockey social media channels
Jockey executive customer service contacts
Primary Contact
Tim McCue
Vice President Direct To Consumer
2300 60th Street
Kenosha, WI 53140
tim.mccue@jockey.com
Secondary Contact
Chris Smith
Executive Vice President International, DTC Chief Customer Officer
2300 60th Street
Kenosha, WI 53140
chris.smith@jockey.com
Chief Executive
Debra S. Waller
2300 60th Street
Kenosha, WI 53140
debra.waller@jockey.com
Who owns Jockey International, Inc.?
Jockey International, Inc. is a privately held company owned by the descendants of its founder, Samuel T. Cooper.
How to get professional help with your Jockey problem
If you need help with Jockey, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.