Jockey

Jockey is a global brand that sells underwear, sleepwear, and activewear.

Telephone
Customer service : (800) 562-5391
Email
Mailing address
P.O. Box 1417, 2300 60th Street
Kenosha, WI 53141-1417
Website
jockey.com

What you need to know about Jockey

How to resolve a problem with Jockey

Try self-service first

Use our proven resolution methods, or Jockey’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Jockey respond?

Phone support
Phone inquiries typically take 1 to 45 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Jockey at (800) 562-5391.  Availability: Phone support is available Monday through Friday, 7 a.m. to 8 p.m. Central time, and Saturday and Sunday, 9 a.m. to 5:30 p.m. Central time.
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Customers can contact Jockey at assistance@jockey.com, though it's best to use the "contact us" section on Jockey's website.  
Live chat
Jockey's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. It is located in the bottom right-hand corner of the website.Availability: Live chat support is available Monday through Friday, 7 a.m. to 8 p.m. Central Time, and Saturday and Sunday, 9 a.m. to 5:30 p.m. Central Time.
Social media
Jockey is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Jockey customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Tim McCue
Vice President Direct To Consumer
Secondary
Chris Smith
Executive Vice President International, DTC Chief Customer Officer
Chief Executive
Debra S. Waller
Chief Executive Officer

Jockey customer service policies

Jockey protects personal data through access controls, encryption, firewalls, and antivirus software. It requires third-party partners to follow its data protection policies and conduct regular security reviews. However, it acknowledges that no system is entirely secure, placing some responsibility on users to safeguard their own account information.

Jockey loyalty program

The Jockey Rewards program allows customers to accumulate points through purchases and online engagement. These points can then be redeemed for discounts on future Jockey products. The program features a tiered structure, offering increased benefits such as higher point accrual and expedited shipping to customers who spend more.

Frequently asked questions about Jockey

Jockey International, Inc. is a privately held company owned by the descendants of its founder, Samuel T. Cooper.

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