CeraVe Customer Service Contacts

CeraVe produces cleansers, moisturizers, and other skin care products.

How to reach a person at CeraVe

CeraVe Responsiveness rating

rating
3/5

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What you need to know about CeraVe

CeraVe’s customer service is generally responsive, offering support through phone, email, and online resources, although response times may vary depending on the channel.

CeraVe customer service response times

CeraVe’s customer service typically responds within 1 to 3 business days, depending on the volume of inquiries. Assistance is available through phone, email, and online contact forms, with the fastest responses often via phone. Response times may vary for email inquiries, but the company addresses issues promptly. However, here’s a general idea of what to expect:

Phone supportCeraVe’s phone support generally ranges from a few minutes to around 10 minutes, depending on call volume. For more complex issues, further assistance may be provided via email, which could extend the resolution time. Call customer services at (888) 768-2915.
Email supportCeraVe’s customer service email support typically responds within 1 to 3 business days, depending on the volume of inquiries. For more complex issues, responses may take longer as the team may need additional time to investigate or follow up. Email CeraVe at customerservice.my@loreal.com.
Live chatCeraVe’s customer service live chat support typically offers quick responses, with wait times generally ranging from a few seconds to a couple of minutes, depending on the volume of inquiries. During peak hours or high-demand periods, wait times may be slightly longer.
Social mediaCeraVe’s customer service via social media typically responds within 1 to 3 business days, depending on the volume of inquiries. Response times may be faster on platforms such as X, where the team often replies promptly, but more detailed or complex issues might take longer to address. For quicker resolutions, CeraVe recommends reaching out via phone or email, as social media inquiries may be more general in nature and could require additional follow-up. Here’s how to reach CeraVe via social media.
Help center/FAQCeraVe’s customer service help center and FAQ section provide immediate, self-service access to answers for common questions, so there is no wait time for these resources. However, if your issue requires direct assistance beyond the information provided, you may need to contact customer service via email or phone.

How to resolve a problem with CeraVe

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

CeraVe mailing address

10 Hudson Yards
New York, NY 10001

CeraVe loyalty program

CeraVe does not have an official loyalty program.

CeraVe social media channels

X


CeraVe executive customer service contacts

Primary Contact
Melanie Vidal
Global General Manager
10 Hudson Yards
New York, NY 10001
melanie.vidal@loreal.com

LinkedIn

LinkedIn

Alternative Contact
Ali Goldstein
President
10 Hudson Yards
New York, NY 10001
ali.goldstein@loreal.com

LinkedIn

Chief Executive
David Greenberg
10 Hudson Yards
New York, NY 10001
david.greenberg@loreal.com

LinkedIn

CeraVe customer service policies

What are the customer's rights and responsibilities when using CeraVe’s services?

Customers using CeraVe’s services have the right to fair treatment, transparency, and secure access to products and information. Users are expected to follow the company’s guidelines, provide accurate information, and use services responsibly. CeraVe outlines these rights and responsibilities to ensure respectful interactions and a positive experience for all users. By using CeraVe’s services, customers agree to uphold these standards, helping to maintain mutual trust and satisfaction.

How does CeraVe protect my personal information?

CeraVe protects personal information with strict security measures, including secure storage to prevent unauthorized access, and uses encryption and advanced technologies to safeguard data during transmission. The company uses data only for specified purposes and complies with privacy laws. Authorized personnel have limited access to sensitive information, and CeraVe regularly reviews and updates its privacy policy to ensure robust protection for customer privacy.

How does CeraVe ensure that its website is accessible to all users?

CeraVe ensures accessibility by following guidelines such as WCAG 2.1 and ADA. The company works with accessibility partners and regularly tests the website to meet these standards. CeraVe also complies with relevant accessibility laws. If users face difficulties, CeraVe helps by providing support through contact channels.

How can I track my CeraVe order?

Visit the order confirmation email, which includes a tracking link, or log into the account and view the order history on the website.

How can I find CeraVe products for specific skin issues?

Visit the product finder tool on CeraVe’s website, and select specific skin issues to receive product recommendations.

Frequently asked questions about CeraVe

What is the relationship between CeraVe and L'Oréal?

L’Oréal is the parent company of CeraVe. L’Oréal acquired CeraVe in 2017.

How can I contact CeraVe customer service?

Does CeraVe have an online chat service?

Yes, CeraVe can be contacted via an online chat service.

How to get professional help with your CeraVe problem

If you need help with CeraVe, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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