CeraVe produces cleansers, moisturizers, and other skin care products.
What you need to know about CeraVe
CeraVe’s customer service is generally responsive, offering support through phone, email, and online resources, although response times may vary depending on the channel.
- The response times of CeraVe’s customer service can differ based on the contact method, inquiry volume, and issue type.
- Resolve a problem with CeraVe by using our insider guide or reaching out through our executive contacts.
- CeraVe’s customer service policies follow standard procedures. Below are our frequently asked questions about the company.
CeraVe customer service response times
CeraVe’s customer service typically responds within 1 to 3 business days, depending on the volume of inquiries. Assistance is available through phone, email, and online contact forms, with the fastest responses often via phone. Response times may vary for email inquiries, but the company addresses issues promptly. However, here’s a general idea of what to expect:
Phone support | CeraVe’s phone support generally ranges from a few minutes to around 10 minutes, depending on call volume. For more complex issues, further assistance may be provided via email, which could extend the resolution time. Call customer services at (888) 768-2915. |
Email support | CeraVe’s customer service email support typically responds within 1 to 3 business days, depending on the volume of inquiries. For more complex issues, responses may take longer as the team may need additional time to investigate or follow up. Email CeraVe at customerservice.my@loreal.com. |
Live chat | CeraVe’s customer service live chat support typically offers quick responses, with wait times generally ranging from a few seconds to a couple of minutes, depending on the volume of inquiries. During peak hours or high-demand periods, wait times may be slightly longer. |
Social media | CeraVe’s customer service via social media typically responds within 1 to 3 business days, depending on the volume of inquiries. Response times may be faster on platforms such as X, where the team often replies promptly, but more detailed or complex issues might take longer to address. For quicker resolutions, CeraVe recommends reaching out via phone or email, as social media inquiries may be more general in nature and could require additional follow-up. Here’s how to reach CeraVe via social media. |
Help center/FAQ | CeraVe’s customer service help center and FAQ section provide immediate, self-service access to answers for common questions, so there is no wait time for these resources. However, if your issue requires direct assistance beyond the information provided, you may need to contact customer service via email or phone. |
How to resolve a problem with CeraVe
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
CeraVe mailing address
10 Hudson Yards
New York, NY 10001
CeraVe executive customer service contacts
Primary Contact
Melanie Vidal
Global General Manager
10 Hudson Yards
New York, NY 10001
melanie.vidal@loreal.com
Alternative Contact
Ali Goldstein
President
10 Hudson Yards
New York, NY 10001
ali.goldstein@loreal.com
Chief Executive
David Greenberg
10 Hudson Yards
New York, NY 10001
david.greenberg@loreal.com
What is the relationship between CeraVe and L'Oréal?
L’Oréal is the parent company of CeraVe. L’Oréal acquired CeraVe in 2017.
How can I contact CeraVe customer service?
Call (888) 768-2915 or email customerservice.my@loreal.com.
Does CeraVe have an online chat service?
Yes, CeraVe can be contacted via an online chat service.
How to get professional help with your CeraVe problem
If you need help with CeraVe, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.