Customers using CeraVe’s services have the right to fair treatment, transparency, and secure access to products and information. Users are expected to follow the company’s guidelines, provide accurate information, and use services responsibly. CeraVe outlines these rights and responsibilities to ensure respectful interactions and a positive experience for all users. By using CeraVe’s services, customers agree to uphold these standards, helping to maintain mutual trust and satisfaction.
CeraVe
CeraVe produces cleansers, moisturizers, and other skin care products.
What you need to know about CeraVe
CeraVe's customer service is generally responsive, offering support through phone, email, and online resources, although response times may vary depending on the channel.
- The response times of CeraVe’s customer service can differ based on the contact method, inquiry volume, and issue type.
- Resolve a problem with CeraVe by using our insider guide or reaching out through our executive contacts.
- CeraVe's customer service policies follow standard procedures. Below are our frequently asked questions about the company.
How to resolve a problem with CeraVe
Try self-service first
Use our proven resolution methods, or CeraVe’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does CeraVe respond?
Phone support
CeraVe's phone support generally ranges from a few minutes to around 10 minutes, depending on call volume. For more complex issues, further assistance may be provided via email, which could extend the resolution time. Call customer services at (888) 768-2915.
Email support
CeraVe's customer service email support typically responds within 1 to 3 business days, depending on the volume of inquiries. For more complex issues, responses may take longer as the team may need additional time to investigate or follow up. Email CeraVe at customerservice.my@loreal.com.
Live chat
CeraVe’s customer service live chat support typically offers quick responses, with wait times generally ranging from a few seconds to a couple of minutes, depending on the volume of inquiries. During peak hours or high-demand periods, wait times may be slightly longer.
Social media
CeraVe's customer service via social media typically responds within 1 to 3 business days, depending on the volume of inquiries. Response times may be faster on platforms such as X, where the team often replies promptly, but more detailed or complex issues might take longer to address. For quicker resolutions, CeraVe recommends reaching out via phone or email, as social media inquiries may be more general in nature and could require additional follow-up. Here's how to reach CeraVe via social media.
Help center/FAQ
CeraVe's customer service help center and FAQ section provide immediate, self-service access to answers for common questions, so there is no wait time for these resources. However, if your issue requires direct assistance beyond the information provided, you may need to contact customer service via email or phone.
Verified contacts
CeraVe customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Additional contacts
CeraVe self-service links
Visit the order confirmation email, which includes a tracking link, or log into the account and view the order history on the website.
CeraVe customer service policies
CeraVe loyalty program
CeraVe does not have an official loyalty program.
Frequently asked questions about CeraVe
L'Oréal is the parent company of CeraVe. L'Oréal acquired CeraVe in 2017.
Call (888) 768-2915 or email customerservice.my@loreal.com.
Yes, CeraVe can be contacted via an online chat service.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 15, 2025. Updated April 7, 2026.