Hotel calls mandatory room safe fee a tax, requires you to opt out when checking in

Next time you check into the Fairfield Inn in Sandusky, Ohio, mind the safe in your room. They’ll add a $1.07 fee to your confirmed rate for having one — whether you want it or not.

But you probably won’t even know they charged you for a safe, because they list this surprise surcharge as a tax on your final bill.

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Want to have the fee removed? Good luck with that, too.

Maybe it’s a dollar a day, but for Tom Slikas, it was the principle.

He explains:

I called them after I received the bill. They said it was “unavoidable” and can’t be reversed. Even the front desk guy said it was a hidden fee.

What’s next, $1 for toilet paper, $10 for remote control insurance? How can they do this?

They don’t have to notify you of these charges at time of booking. Even if they notify you at check-in it is too late as I am inside my cancellation widow.

But what irritated Slikas the most was that the invoice showed the $1.07 as a tax. Why not display it as a hotel safe charge?

“That has to be illegal,” he says.

Slikas’ hails to Marriott, which owns Fairfield, have gone unanswered. So I asked.

Here’s how it responded to him:

Thank you for your feedback involving the safe charge at the Fairfield Inn & Suites Sandusky. I have refunded the charge, I apologize for any inconvenience experienced by yourself.

The safe is there for the safety of guest valuables. We do not ask guests if they are going to use the safe, or if they have used the safe as we feel this is a private matter. It has been our experience that if a guest has valuables they prefer that no one know.

There is a sign on the desk which advises guests that there is a safe charge and if the safe is not used please advise front desk and it will be removed. We have had guests who left behind very valuable items and phoned back to find items were indeed still in the safe.

At the same time we realize that to some it is an inconvenience. Please, again, accept our apology and we do hope to have the opportunity to serve you again.

Fairfield was correct to refund the $1.07 surprise safe fee, but like Slikas, I’m troubled that the item would be displayed as a tax on the final bill. No one argues with taxes.

Perhaps they should.

(Photo: causal loop/Flickr Creative Commons)

One thought on “Hotel calls mandatory room safe fee a tax, requires you to opt out when checking in

  1. At the Comfort Inn and Suites in Washington DC where I stayed last week I was pleased to find a guest safe in the closet for my jewelry because the neighbors both inside and outside the hotel were pretty scary. There was nothing posted on it about a charge for using it. But when I checked out they wanted to charge me for each and every time I accessed it. If I had known it was being monitored at the front desk I would never have used it because that seems like sending out a signal that there’s something worth stealing inside.

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