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ROOM

When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence?

Airbnb banned me because I used to live in Russia. But it’s complicated.

January 19, 2024April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Categories The Travel Troubleshooter
Hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com promised her.

Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever

February 1, 2024September 4, 2017 by Christopher Elliott

Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her.

Categories Commentary

If they resell my room, why can’t I get a refund?

February 6, 2024December 29, 2015 by Christopher Elliott

Just before Gerald and Byrone LoCasale set sail on an 18-day Princess cruise from Fort Lauderdale, Fla., to Los Angeles, disaster struck.

Categories Commentary
The levy family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with locations in the Caribbean and Mexico.

Was he overcharged at his Puerto Vallarta hotel?

January 28, 2024September 8, 2014 by Christopher Elliott

The levy family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with locations in the Caribbean and Mexico.

Categories Should I Take The Case?
Before getting married in her hometown of Santa Rosa, Calif. Hilton hotel, she made hotel arrangements for some of the guests.

Broke bride wants a $3,000 refund from Hilton — should I help her?

January 28, 2024September 1, 2014 by Christopher Elliott

Before getting married in her hometown of Santa Rosa, Calif. Hilton hotel, she made hotel arrangements for some of the guests.

Categories Should I Take The Case?
John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a refund?

Why can’t I get a refund for my Airbnb rental?

January 27, 2024July 25, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Tami needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.

Please cancel my nonrefundable hotel room, Priceline

January 26, 2024December 27, 2013 by Christopher Elliott

Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.

Categories The Travel Troubleshooter
They didn't have the accessible room I reserved -- what am I owed? Some hotel amenities aren't that important. Some are.

They didn’t have the accessible room I reserved — what am I owed?

January 23, 2024September 10, 2013 by Christopher Elliott

Some hotel amenities aren’t that important. Some are.

Categories Should I Take The Case?
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?

Can I get a refund for my stay at the No-Tell Motel?

January 23, 2024July 26, 2013 by Christopher Elliott

Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?

Categories The Travel Troubleshooter
I have a concern that I tried addressing with a specific Days Inn and with Wyndham, which owns Days Inn, but have not received a response.

Smoked out of the Days Inn

January 23, 2024May 11, 2013 by Christopher Elliott

Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?

Categories The Travel Troubleshooter
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