Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever

Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her. Read more “Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever”

If you book a room with one bed, you should expect a room with one bed

Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him. Read more “If you book a room with one bed, you should expect a room with one bed”

Does a urine-soaked mattress at an Airbnb rental qualify for a refund?

When Ricardo Perez discovers a urine-soaked mattress at an Airbnb rental, he thinks he’s entitled to a refund. Airbnb disagrees. That’s when Perez calls on our advocacy team. Read more “Does a urine-soaked mattress at an Airbnb rental qualify for a refund?”

He noticed the fine print one moment too late

Luis Gonzalez of Miami is out $570. He wants us to help him get his money back. It all comes down to taking the time to read what is on your computer screen before you click the button that says “buy.” Read more “He noticed the fine print one moment too late”

Can you smoke medical marijuana in your “smoking room” at the Hampton Inn?

Hilton is charging Mary Zimmerman a $45 smoking fee because one of her relatives smoked in a hotel room.

Well, of course she did. It was a smoking room. Read more “Can you smoke medical marijuana in your “smoking room” at the Hampton Inn?”

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