Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever

Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her. Read more “Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever”

Bugs in my Airbnb rental ruined my vacation. I would like a refund

When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable. Then Airbnb gives him a partial refund, but he wants more. Can our advocates help Brown secure a full refund for his ruined vacation? Read more “Bugs in my Airbnb rental ruined my vacation. I would like a refund”

Help! I didn’t know Airbnb’s long-term rental cancellation policy applied to me

Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not. Read more “Help! I didn’t know Airbnb’s long-term rental cancellation policy applied to me”

Can’t get into my Airbnb rental — why won’t they give me a refund?

The New York City Marathon draws visitors from all over the world to run through the five boroughs of the city. Among those who competed last year was Milton Lorig, who reserved lodgings through Airbnb for his stay. At least, that’s what he thought.
Read more “Can’t get into my Airbnb rental — why won’t they give me a refund?”

If your vacation beach house looks too good to be true, it may be just that

Her “villa” in the Dominican Republic looked like a real find. It came with its own concierge and a private pool and was only steps away from a rugged Caribbean beach. Best of all, the price was right for Elisabeth Sperry, a veterinarian from Falmouth, Maine: a week for just $3,500, a 25 percent discount from the regular rate. Read more “If your vacation beach house looks too good to be true, it may be just that”