No oceanview room – and no refund
Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?
Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?
arryl and Carolyn Sigel believe they were scammed by their cruise line. After you read about what happened to them on the Celebrity Summit, you might agree with them.
Maybe Patsy Chan should have known better than to rent a room using AirBnB. After all, she works for a hotel, and in a high-profile position at that. It’s no secret that a reservation on this startup site is a hit-or-miss-proposition.
Days Inn doesn’t exactly have a reputation for sparkling clean rooms and five-star customer service. Then again, Alyssa Erikson didn’t choose the hotel — Priceline did when she booked it through the site’s popular “Name Your Own Price” service.
Next time you check into the Fairfield Inn in Sandusky, Ohio, mind the safe in your room. They’ll add a $1.07 fee to your confirmed rate for having one — whether you want it or not.
Patrick Kerr books a hotel in Paris for the unbelievable rate of 10 euros a night. Turns out it’s a mistake – the rate is off by a decimal point. His online agency promises a refund, but sends him a voucher, instead. What should Kerr do?