Here come the eBay gift card scammers — and just in time to steal your cash after the holidays. But the Elliott Advocacy team is here too, warning you about these swindlers so you can avoid their trap.
We’ve received many pleas for help from distraught victims of this particular eBay gift card scam during the past month. They’ve lost hundreds and even thousands of dollars to this scheme. These consumers all want the same thing: to retrieve their stolen money from the anonymous predators who tricked them.
But is there any possible way to do that? (Reprint)
It’s a scam: AT&T is not trying to get the word out about eBay gift cards
Judi Shelton contacted our team after someone claiming to represent AT&T called her home, offering a great opportunity.
I received a call from a man who said he represented AT&T. He told me that if I paid half of my next six months’ DirecTV bill upfront using eBay gift cards, eBay would pay the other half. So I just needed to buy $450 in eBay gift cards to pay my half. The man on the phone said this promo was to get the word out about eBay gift cards and it was time-limited.
When Shelton didn’t immediately jump at the chance to save $450, the caller sweetened the deal. He could also offer her some free premium movie channels. Shelton mulled over the promotion. It sounded simple enough and seemed like a great way to save $450 and get some free TV stations. Deciding she might like to participate, Shelton asked for instructions to seal the deal. The fake AT&T agent described the next steps she needed to take to redeem this limited-time offer. At her earliest convenience, she should:
- Buy $450 in eBay gift cards.
- Call back the agent at his dedicated line
- Scratch off the silver tab and read off the numbers to the agent, who would apply the value of the gift cards to her DirecTV bill
Once all of that was complete, eBay would pay the rest of her DirecTV bill for six months, said the caller.
Not wanting to let the promo expire, Shelton headed to her local eBay gift card retailer — unaware that she was falling for an expensive scam.
No free movies included.
eBay: “It’s always a scam if someone asks you to use gift cards to pay your TV bill.”
Soon Shelton was back home with her newly purchased gift cards and ready to make her payment.
I purchased the eBay gift cards and called the agent back at the number he gave me. When the person answered, it sounded just like AT&T. Everything seemed very official, so I gave him my card information.
But after hanging up, Shelton started to get a bad feeling. Something didn’t seem right. Within one hour of relaying the gift card numbers to the stranger over the phone, Shelton called eBay. She asked the agent if the company was running a gift card promotion with AT&T.
The representative immediately confirmed her worst fear. The answer to her question was “no.” In fact, the agent explained, “It’s always a scam if someone asks you to use eBay gift cards to pay your TV bill.”
With a sinking feeling, Shelton realized that she had willingly handed over the eBay gift card balance to a scammer. She asked the agent what she could do to get her money back. The news wasn’t good. As soon as the thief had acquired the numbers, he had redeemed the cards, as thieves typically do.
I told the eBay agent that I had the receipts and the (now empty) cards in my possession. So I asked her to prevent the scam from going through. I assumed they could stop the transaction and get my money back.
The representative told her that she could not stop the transaction. She recommended Shelton report the fraud to the Federal Trade Commission. Shelton spent a little time trying to reason with the eBay representative before she gave up and contacted the Elliott Advocacy team.
Is there a way to get my stolen gift cards back from this thief?
When I read through Shelton’s request for help, I already knew that her money was long gone. For years, we’ve been warning consumers never to share gift card numbers with strangers.
Criminals love gift cards because they’re just like cash. All the thief needs to do is convince you to share those digits under the silver foil. Their next move is to quickly — usually within minutes — spend the balance and disappear. Unless you’re dealing with an inept thief, their actions are nearly untraceable.
[The eBay gift card] is only redeemable for items listed on eBay, when PayPal is accepted. Protect your gift card like cash.
I explained to Shelton why no advocacy tools exist that would allow us to mediate a refund in her case successfully. eBay will not refund a customer who gave the card numbers to a scammer. And, of course, the scammer is a criminal who certainly won’t come forward and return the cash. So that leaves us with no one with whom we could mediate the case.
Although we would love to be able to offer brilliant advice that would lead to the return of Shelton’s $450, the fact is that no such guidance exists. Giving away a gift card code is the same as dropping money into a black hole or handing a wad of cash to a stranger who then runs off with it.
The bottom line is that the owner of the gift card is responsible for safeguarding the redemption numbers.
I gave Shelton the bad news, but no sooner had I done that than a new case landed in our inbox. And the target of this eBay gift card scam had remained on the hook for much, much longer than Shelton.
No, eBay will not ask you to buy gift cards to protect you against hackers
Mohammad Khan sent a desperate request for help while he was still in the middle of being scammed.
I need help! I bought a $25 gift card to buy a product on eBay. The transaction said invalid, so I called eBay customer service. The eBay agent told me he just discovered that hackers had invaded my account. He instructed me to buy $600 in eBay gift cards to protect against this scam. He said my information was being shared through the eBay servers across five states. Then, he said he could fix it, but this needed to be done right away.
Admittedly the scheme sounded very unusual, but Khan says he was sure he called eBay, and he assumed the agent was telling the truth. The longer he waited to send the $600 in gift cards, the more time the scammers on the eBay servers had to steal his information.
Khan didn’t realize it, but he was talking directly to the scammers. The number he called wasn’t eBay, after all. But Khan wouldn’t find that out until it was too late.
A prolonged and pricey gift card scam
After Khan gave the first “agent” the redemption code to his eBay gift cards, he was startled by the man’s response.
“He told me that I needed to buy another gift card,” Khan recalled. “This time I refused and I demanded all my money back. He told me to call back the next day and he would return my $600.”
Khan says that at that time, he believed he was speaking to an unscrupulous eBay agent. But to his surprise, the next day, yet another representative asked him to buy more gift cards to fix his problem. This person had an even more convoluted plan that would solve all of Khan’s issues and return his money.
He would resolve my issue, but he asked me to buy $400 in eBay gift cards to complete the process. I bought those then he texted me that he would transfer $1,525 to my credit card account, but I had to buy another $500 in eBay gift cards to pay him back. He said he sent $500 too much money to my credit card account. I just wanted to end this nonsense, so I followed his instructions. But no money showed up in my credit card account!
According to Khan, for the next 12 days, these scammers pretending to be eBay asked him for more and more gift cards. He refused further requests but hoped that they would just return his money. Finally, Khan says that he belatedly realized that he was not dealing with an eBay team but with a team of scammers.
“This band of imposters stole $1,525 in eBay gift cards from me!”
Khan was at his wits’ end when he reached out to our team.
I have concluded that a well-organized gang of eBay imposters who are operating to scam people through gift card and credit card theft scammed me. In a quite disappointed and desperate situation, I am approaching you for proper guidance to get my $1,525 back.
Unfortunately, as we’ve been forced to explain to every other victim of these gift card scams, there is no way for our team to track down Khan’s money. It was gone the moment he shared the redemption code with the band of thieves.
Since Khan had saved the phone number that he had regularly been calling, I recommended that he file a police report and provide the phone number to the investigators. That number appears to be a landline. The police may be able to do what our team can’t — track down the team of imposters and put an end to their thievery.
Avoiding a gift card scam is easy if you keep these tips in mind
- Treat gift cards like cash
Scammers love gift cards because they’re almost like paper money. Those digits on the back of your gift card are all a thief needs to steal your balance in a nearly untraceable way. Never scratch off the protective covering on those numbers until you’re ready to redeem the card. Treat your gift cards like cash because that’s how the issuing companies view them. And it’s also how thieves view them. If you lose or give your gift card away, you most certainly won’t get it back.
- Gift cards are not to make offsite payments
If anyone ever asks you to make an offsite payment using a gift card, you can be certain that you’re talking to a scammer — 100 percent of the time. Although eBay gift card scams are the focus of this article, the guidance remains true for all gift card brands. Gift cards are meant to buy yourself or a friend a gift, not to make a payment for a utility, to bail someone out of jail, pay a ransom, or to take care of any other emergency a creative thief might throw at you.
- Read the terms of your gift card
Reading the terms of your gift card will help you avoid falling victim to a predator. These conditions are typically readily available for your review on the back of the gift card. It’s important to note that if you violate any of the terms of most gift cards, the company can revoke them without giving you a refund.
- Google the phone number
Many gift card scams originate with a cold call from a thief. These scammers may claim to be AT&T, the IRS, eBay, the police, or other well-known entities. Your caller ID might even display the official name of the company the callers claim to be representing. Don’t fall for it. Scammers can easily change the name that appears on your phone’s caller ID when they call. You can check the validity of any phone number by typing the number into your computer’s Google Search box. You’ll be able to confirm whether you’re dealing with an official company or not. The numbers that Khan and Shelton were calling were not associated with eBay or AT&T. Had they done a Google search, that information would have quickly come to light and saved them both from becoming scam victims.
- Don’t buy gift cards from unauthorized sources
Before buying gift cards for friends and family, make sure you’re dealing with an official seller. You can do that by visiting the website of the gift card company. (Here’s a list of approved retailers of eBay gift cards.) Purchasing cards from third parties or unapproved sellers can be a quick way to lose your cash — no gift included. (Michelle Couch-Friedman, Elliott Advocacy)
*If you want to read more about eBay shenanigans to avoid, see: Never invite an eBay seller to your house. This is why