JetBlue flight attendant who bailed after passenger confrontation: “Your carry on drama ain’t worth that to me”

August 9, 2010

I‘ve been following the coverage of Steven Slater, the JetBlue flight attendant who bailed out of a parked aircraft after a profanity-laced confrontation with a passenger about his luggage, with some interest.

It’s a curious story, and while reporters congratulated themselves for finding Slater’s MySpace and LinkedIn account, they may have overlooked the richest source of information: his apparent profile on Airliners.net, the industry discussion site where he goes by the handle Skyliner 747.

A review of his postings reveals that he’s a former TWA flight attendant with a history of commenting on luggage issues. At one point, he even seems to indicate that he’s considered exiting an aircraft in an unauthorized way. I’ll get to that in a moment.

For now, here are a few memorable Skyliner 747 posts. Bear in mind that the profile appears to be a perfect match, but like all online discussion groups, there’s a certain amount of anonymity that makes it difficult to confirm this is the right Steven Slater.

In a discussion about carry on baggage, he comments about a coming luggage disaster.

The advent of wheeled luggage was a huge turning point, bit more importantly, the airlines have created a monster. Lousy bagggage handling, theft, and now gouging with bag fees, why WOULD anyone want to check a bag?

Add to the our collective laxidasical approach to enforcement, and you get a disaster. At the end of the day, the airlines have to step it up. I hate to be bag nazi when i work a flight, but I feel if I am not, then I am letting down all those who cooperate and thry to help out as well. I have obligation to them, and also to the next crew so the passenger doesn’t say “well on the LAST flight they let me”. Well maybe so but that was a 747 and this is an E190 and blah blah blah..

The comments also reflect his attitude toward passengers and their luggage:

As a flight attendant I am very sympathetic to and thankful for the responsible travelers that plan and pack accordingly. I do feel strongly that if a customer chooses to bring two pieces of baggage aboard, the second must go under the seat. Bring one, put it up, fine. Bring two, you gotta share, buddy.

Slater seems to have a thing for carry-on luggage. In another discussion, he proposes a modest solution.

My $0.02 as a frequent traveler. There is a simple solution to this problem.

1. Require everyone to put their luggage into bins as they go through security. If it doesn’t fit in the bin, you *have* to check it.

In another posting, Skyliner 747 shows what appears to be a darker side — perhaps a premonition to the explosive confrontation that was to come.

Seriously, buddy, what is with the hostility. You are really getting nasty and I am at a loss as to why. You are absolutely 100% correct that the cockpit has many pre-flight duties and yes, they too, are unpaid. I do not feel that is right either. I believe people should be paid for what they do. ALL of what they do regardless of whether it is a F/A, pilot, janitor, butcher, etc.

Finally, is he contemplating what might happen if he exits the plane in a way that isn’t authorized in the following quote?

$1,000 fine if I get off the plane. Your carry on drama ain’t worth that to me.

As I mentioned, it’s difficult to verify with 100 percent certainty if Skyliner 747 is Slater. If it is, then it begs the question: Should JetBlue have seen this coming? I mean, here’s someone who appears to suggest that he’s going to jump off a plane, who seems to have some anger issues, and is fixated on luggage.

Could this have been prevented?

Update (1 p.m.): I’ve revised this post after receiving extensive feedback from readers, including some emails from Slater’s friends and acquaintances. My narrative voice may have been a little judgmental in the first draft, and as many commenters have mentioned, we don’t yet have all the facts. Point taken.

(Photo: Drewski2112/Flickr Creative Commons)

  • http://www.everywhereist.com Everywhereist

    While I realize how unprofessional and ridiculous he was being, I’m glad he “snapped” in such a safe way, and that no one was hurt.

    Really, imagine if everyone who was fed up simply exited their workplace in a unique and unconventional way. Far better than the shooting spree alternatives we so often hear about.

  • flutiefanhh

    i honestly think you’re reading way too much into his postings here, Chris. such forums are a way to vent, to let off steam.
    face it, the jobs of airline personnel are some of the most taxing on the emotional system. no one respects you, everyone complains about every part of your business, and you get blamed for things guys in giant offices at Headquarters implement. i used to go home crying every evening from the hateful things passengers would spew at me. but if Twitter or blogs or Facebook had been around then, i probably would’ve posted similar things instead of paying a therapist twice a week to vent at. yet, into my second decade of this industry, i have yet to “go postal”.
    it seems he’d been able to blow some steam for quite awhile, but somehow this was the straw that broke the proverbial camel’s back, and he couldn’t contain it anymore. he blew his top.
    did he make the right choice? i don’t think anyone would answer yes. but there have been many days when i’ve felt like doing a tarmac run, myself. my point is, saying these things and actually doing them are 2 very different things. i wouldn’t want anyone policing my various posts all over the internet and determining i was some sort of risk, just because i got angry at jackass passengers who refused to follow the rules.

  • http://www.5faves.com Randall Shirley

    Must say, I’m surprised someone hasn’t already bailed out of a plane during a ridiculously long tarmac hold. Seems like a few incidents of that would have forced the airlines to revise their policies a lot quicker.

    But as for a flight attendant doing it…well, he was out of line. On the other hand, it’s hardly a dream job anymore (what is?).

  • Steve Surjaputra

    In a way, I sympathise with Mr. Slater. I’m lucky enough that where I go most of the time I can pack everything in a carryon bag and a backpack. The carryon goes overhead and the backpack goes underneath the seat in front of me. I’ve seen some of the things people carry on and, more often than not, they’ll try to jam it into the overhead bin (even if it’s not meant for the overhead bins). I’ve even seen them move other people’s belongings without even asking so they can get theirs in.

    As far as what he did to the passenger, approaching him to ask him to sit down, is for safety reasons. What happens if the plane suddenly lurches forward? That passenger will be flying head over heels (and he’ll probably sue JetBlue also).

    One of the many issues is that the fiasco with the carryons may be prevented if there are enough gate agents to monitor the passengers who bring carryon aboard. But the airlines simply can’t afford to hire them.

    Of course even if there are enough gate agents to monitor the situation, they’ll probably be cursed out by the passengers who don’t want to pay the checked bag fee.

    I really do sympathise with some flight attendants. They are overworked and underpaid. You can only go so far before something snaps.

  • Kevin

    You know I am a huge fan, but I think you really are way off target with this article.

    It is wreckless, even with all your warnings to imply that this is the offenders posts without evidence other than he feels similar to the offending attendant.

    Further, the very idea that someone should be watched or fired simply because they rant is very dangerous. The internet is full of people expressing frustrations on all levels and unless there are thought crimes, suggesting secret watch lists based on legal posts is very threatening to democracy, in my opinion.

    I think you should edit this blog considerably to be more responsible.

  • Cassivella

    Personally, I think this is a case of the silent majority. There are plenty of people out there thinking the same this as this F/A.

    I appreciate that he stated he has a duty towards the people who follow the rules.

    Just the other day a woman with a lap child was allowed to board with a full sized stroller, a car seat, two roll-aboards, and two duffel bags. She had to have assistance from the skycap to carry all that stuff on. It is ridiculous.

    I am sorry this guy will lose his job and probably go to jail. I can’t imagine the day he had that pushed him this far.

    I think I would be for removing overhead bins from regional jets (especially CRJs – nothing fits in those anyway). Most of the bags people think of as carry-ons get valet checked anyway. And on a sub-4 hour flight, what could you possibly need that is too large to fit under the seat?

    Spirit might have something going…

  • Chuck

    I really don’t blame this F/A even though he does appear to be a bit of a prima donna. But to have a passenger call me a M/F’er well I wouldn’t have jumped off the plane – I would have taken more *ahem* confrontational drastic measures without a doubt. I’ve worked with the public from waitering to health care and it’s the most THANKLESS bunch of occupations by far. Now I hide from everyone.

  • http://jose.l.cruz2@navy.mil Jose

    I must admit that I kind of feel for Mr. Slater. Although, I in no way condone his behavior, I do feel for him. I have served in the military for over 22 years and have travel quite a bit. I have seen the downward spiral of air travel. From the cool factor of onboard meals and flight attendants that were visibly proud of the profession they had chosen, to the screaming drunk idiots and classless people that you see on some of today’s flights. I always make it a point to thank the flight attendants when I board and depart an aircraft.
    With the ‘nickel and dime’ attitude the airline industry has taken in the past couple of years, I can say with a great amount of certainty that it will only get worse. From people bring everything but the kitchen sink as a carry on, to people trying to sneak booze onboard, and we all know when you mix booze and idiots.

  • Jack

    What the supporters of the poor and abused Mr. Slater (the f/a) conveniently overlook is that flight attendants with a personality like his are very quick to go on power drunk binges and misuse their authority, not in support of safety, but simply over something as innocent as a request for orange juice with a first class breakfast. Those customers who choose to ignore carry-on baggage rules SHOULD suffer consequences of denied boarding–if that’s what it takes to get compliance. On the other hand there needs to be SOME accountability for the misdeeds of flight attendants toward customers as opposed to the status quo of (almost) anything goes. It’s encouraging to see that there is, at least, one type of flight attendant behavior that carries real consequences for the flight attendant.

  • Rob

    I have no problem with his postings– every F/A must think the same way as he does……they are the ones that deal with all the crap…..he seems compassionate, responsible and realistic– he understands why people don’t want to check…..but he has a cabin to prepare and schedules to meet…..

  • Peter

    I find it commical that the blame here get’s laid at the feet of either the attendant or the flying public. Clearly all of these issues relate back to one thing – baggage fees.

    The rules F/A’s are forced to enforce are so the airlines can charge a fee. Passengers push the rules in the hopes of avoiding the fees. The only way the situation resolves itself is either with strict enforcement (which would requiree additional gate staff, which the airlines clearly won’t spring for) or or still further relaxation of enforcement (i.e. once the bins are full, valet the remaining bags).

    The rules are the problem. F/As and the flying public are just getting caught in the middle

  • Rich

    What no one seems to mention is that he was assaulted by the passenger in question who hit Mr. Slater on the head with a piece of luggage and then verbally assaulted him in the altercation. No excuse for what he did, but somewhat of an explanation. What about this particular passenger. How come no charges have been brought against this passenger for interfering with a aircraft crewmember?

  • http://www.adventuresingoodcompany.com Marian Marbury

    Personally I have the sneaking suspicion he did it for the publicity. What do you want to bet he ends up making money on this? Paid interviews, a book etc.

  • Charles Lichtenwalner

    I’m curious about the passenger who precipitated the confrontation. He was instructed by the flight crew to sit down. He defied the order, continued to unload his carry-on bag from the overhead rack and in doing so, struck Mr. Slater on the head. Somehow this passenger’s actions must have broken several federal laws that are designed to prevent other passengers (and by extension, flight crew) from being injured when bags are downloaded quickly, and perhaps while the plane is still in motion. Is the passenger under arrest also?

  • Gordon Mano

    While I enjoy reading the elliot.org blog posts that frequently come my way, I was struck by the uncharacteristically slanted tone of your “JetBlue flight attendant…” post on August 9.

    …”he sounds off about…reflect his attitude…obviously had a thing…shows his darker side…perhaps a premonition to the explosive confrontation…appears to contemplate what might happen….”

    Talk about leading the witness! I applaud you for your research that revealed Skyliner 747′s posts. However, the way you framed them would not win accolades for balanced reporting.

    Is there something else you are trying to say here?

  • brick

    So you’re suggesting that workplaces troll internet message boards to learn about their employees and make personnel decisions based on that.

    Really?

  • http://www.travelswithcarole.blogspot.com Carole Terwilliger Meyers

    Whatever. Wish I had been in the exit row on this flight!

  • Allan

    Are you saying that an employer should now monitor employee’s posting on websites, chat room and blogs. What side are you on ? or you trying to straddle both sides of the fence until they come after you.

    Should JetBlue have seen this coming? I mean, here’s someone who appears to suggest that he’s going to jump off a plane, who seems to have some anger issues, and is fixated on luggage.

  • Bill

    Bizarre. But seriously, they need to enforce the cabin luggage size a little better. I don’t think it is a baggage fee issue, because people used to haul huge things into the cabin years before that. I don’t like to take the risk of the cabin being too full for my bag, which is of the correct size.

  • Kay

    I find this article to be misleading and clearly designed to leave the reader with the impression that this flight attendant was a loose cannon and was just waiting for a reason to go off the deep end. I read the postings and drew the opposite conclusion from the picture you try to paint of a dark, brooding and perhaps unbalanced lunatic who could have been stopped if his bosses had the presence of mind to stalk him online and fire him for having an opinion! While I am certainly not condoning what he did, I can definitely understand how that altercation might have been the last straw for him. By the way, I am curious about why with your crack investigative skills you did not manage to learn that he lost his father less than two years ago, his mother is terminally ill and he has been trying unsuccessfully to get a transfer to another base so he could be close to her. This may have had some bearing on him coming unglued. I think if you wanted to appear balanced and unbiased, you might have pointed out that it is a violation of FAR’s for passengers to stand and remove luggage from the overhead bins until the aircraft has arrived at the gate, come to a complete stop and the captain has turned off the fasten seat belt sign. At the very least, that passenger should be charged with disobeying the instructions of a member of the flight crew and assault for hitting him or causing him to be hit in the head with her luggage.

  • cjr

    “How come no charges have been brought against this passenger for interfering with a aircraft crewmember?”

    The media just doesn’t care. Nor apparently does law enforcement, unless I’m simply missing that part of the the story. No, the media is simply concerned with milking the story of the flight attendant going off.

    And, quite frankly, I don’t blame this FA in the least for doing what he did. The passenger is lucky he didn’t end up on his backside with a black eye, as well.

  • Steve

    It goes both ways. I’ve never encountered a truly rude flight attendant, but I believe they’re out there. Given what they have to put up with in terms of self-important passengers who think the rules don’t apply to them, I can imagine why they might be rude, though I don’t think it’s ever acceptable to be rude to a passenger who doesn’t deserve it. It seems like in this case, an unruly passenger tried to retrieve his baggage from the overhead compartment while the plane was still moving (a big no-no), then became verbally and perhaps physically abusive to the FA. If there was any justice in this world, the passenger would be facing bigger legal issues than the FA.

  • JD

    Yes it could have been prevented. The passenger should have stayed seated until the seat belt light went off.

    Where’s the coverage of the bad passenger? Where’s his name across the intertubes?

    How about a story on the guy who kept his smartphone on from Tucson to MSP to that he could check football scores? Or the guy who wouldn’t turn off his phone after the doors closed on the flight I was on last week until I told him I was a federal attorney and would write swear a complaint out against him if I had too?

    The passengers and the airline are the problem here.

  • Joe Farrell

    perhaps a mental health checkup is called for when dealing with the hiring and re-certification of flight attendants – I can make a very politically incorrect remark about the appearance and attitude of this guy – but opening a cross-checked door and jumping out and simply going home is the action of someone who is mentally unbalanced – is not a hero or a folk hero.

    Jetblue entrusted the safety of its passengers to this nutjob.

    Kay – all that emotional crap you suggest he is going through is just that = crap. Its an excuse and a sob story – boo hoo hoo. There are men and women losing body parts deployed overseas and he some emotional ‘issues.’ He needs to be an adult and deal with it or call in sick and deal with it. ALL of us have stress in our lives – no one FORCED him to take a job where abuse is rampant from stupid people. I’m a lawyer, do you think I enjoy all the jokes at my expense all the time ? The disrespect for me personally from people I don’t even know? Ha ha ha – that lawyer joke I’ve heard for 112th sure is funny THIS time. Get a grip. So according to you I can be as sarcastic and rude as I want to those people who tell me bad lawyer jokes with a wink and nod and who are disdainful of me and have never met me- ok – lets see how that works out.

    Hey – if we allow cabin crew members to do this – using as an excuse life stress- then we need to allow passengers the same privilege. The guy lost it- lost is composure and lost his job and lost his career in an entire industry.

    This clown cost JetBlue tens of thousands of dollars to refit that chute, down time for the aircraft and the inconvenience for the other 100 passengers and lost wages for the rest of the flight crew – just because ‘he couldn’t take it anymore.’ Inconsiderate wimp.

  • Leopard

    Darker side? If thinking that everyone who performs a task while on the job should be compensated for it is dark, then that’s a sad moment in our artificially sunny society. Or were you making another point that failed to register? Otherwise, may the darkness spread in the hopes for a bit more civility on airlines.

  • Samantha

    I am extremely confused as to your “dark side” quote. The passage you quoted sounded calm and rational to me, like he was responding to someone else’s hostility. Why would responding to someone else’s hostility make him have a “dark side?”

    Nothing you quoted in your entire article suggested he had “anger issues,” only that he was vaguely sarcastic in some of his postings.

  • James Bishop

    Sorry? I am a retired airline captain with 32 years of flight experience. The author should spend a month dealing with the American flying public as an FA before writing such silly copy. I suspect Elliot of having had some ‘frequent flier, First Class attitude’ experiences with too much – too big carry on bags in his past, and being called on it by an overworked, fatigued, underpaid and over supervised FA trying to make the flight go smoothly, and safely. The passenger should have been tossed on the tarmac without benefit of slide.

  • Marjorie

    The overhead baggage bins should automatically lock during take off and landing. It would then be pointless for people to get up while the plane is still taxi-ing.

  • Michael

    What happened to the passenger whose baggage ended up assaulting the flight attendant? Do we know any details about him?

  • Lazlo Toth

    I personally feel that Slater comes off as fairly reasonable in his decontextualized quotes and this article still comes off as a vain attempt to create controversy and sensation where none exists. I’m sorry, but I have a pet peeve of my own about journalists, both amateur and professional, taking snippets of unusual moments in an ordinary person’s life, frumping them up to make it look like there’s something exciting there when there simply isn’t. I’m glad you revised the article, but it’s still a bit absurd.

  • Liz

    Chris, normally I agree with you, but in this case, I think most of his posts are pretty reasonable. I have yet to fly on a plane that hasn’t had at least one passenger with a rolling suitcase that is well beyond the size limitations. I’ve been hit in the head as people have tried (and failed) to jam these oversized suitcases into the overhead bins. The boarding process certainly takes much longer now that more people are carrying on bags and many of the bags are larger. I’m tired of missing our departure window because of passengers fighting for overhead space.

    I wish someone – anyone – would enforce carry-on size restrictions. The current briefcase-sized limitation is probably a bit small and could be relaxed, but the bags some people try to bring aboard are ridiculous.

  • Sarah Di

    Maybe if the passenger hadn’t decided that the rules were not meant for him and that he should be able to directly disobey a member of the crew, this flight attendant wouldn’t have lost it. The whole carry on baggage thing drives me crazy. People try to carry on bags that are too big, more or bigger baggage than they can handle, pitch fits if the GAs try to gate check anything, try to stuff bags that are too big into places that are too small and then wonder why crew and other passengers get annoyed.

  • http://blog.insightvr.com John Harrison

    As a frequent traveler I wish more flight attendants were as concerned with luggage as this man is. While we as the traveling public love to heap derision on the airlines a lot of what has made air travel intolerable is the selfish behavior of other passengers who feel entitled to hog bin space, disregard common sense instructions, and act as if the hurry they are in is more important than whatever anyone else might be experiencing. Frankly I wish more flight attendants strictly enforced baggage rules and demanded civility from passengers. I hope the passenger involved in this incident goes to jail.

  • Mike B

    ‘Beg the question’ is a logical argument/fallacy. It does NOT equate to ‘raises the question’ or ‘brings up the question of’. To ‘beg the question’ means one assumes the premise that they are attempting to prove; e.g. “that plane will not fly because it is obviously junk”.

  • anthony

    Chris. Generally I can’t stand the attitude of airline staff but in this case I suggest you get a smaller bag and learn to pack. It’s a healthier and fairer way to deal with your issues than this post.

  • Dang

    I am completely agree with Liz. And I support Steven Slater.
    By experience, I never encounter rude Flight Attendant but regularly witnessed rude, uneducated and vulgar passengers.
    This incident isn’t unusual or rare, just the “Spectacular Exit” of Steven made the headline and made him the icon of the frustrated FA stuck with the extra load of carry-on resulted by the added Baggage Fee Charge.
    If it drop in my head, I would kick him. This guy used to do that stunt many times, but this time, Steve had the gut to confront him.

  • cherrie

    I was on a SW flight yesterday. A petite woman came with an expanded rollerboard luggage -no way it would have fitted in the overhead bin…she delayed boarding for a long time trying to lift it up (unsuccessfully till the gentleman behind her helped) and then insisting that it SHOULD fit! Finally got some brains and moved on back to let passengers on –this was happening at about the third row up front.

  • Fred

    The airlines could, of course, stop the battles over carry-on luggage and bin space in about two seconds, by eliminating the absolutely absurd baggage fees. They deserve the derision.

  • KF

    I’m siding with the FA on this one. While I don’t condone what he did, I can understand why he reacted the way he did. I hope the pax was arrested – he or she didn’t comply with instructions, apparently assaulted an FA, not to mention cursing them out. Whatever happened to personal responsibility and civility.

    I’d like to see airlines limit carry-ons further or at least enforce the rules (aren’t they FAA rules?). Pax need to learn to pack lighter, check luggage, or use an alternative shipper like FedEx.

  • Chris

    I’m a little surprised that your interpretation of the posts above is so different than mine. You suggest that the poster has a “darker side” but your evidence is a post where he is questioning someone else about their hostility.

    You also write that he said he was going to jump off a plane. Again, your evidence suggest just the opposite. He said that it wasn’t worth it to him to incur a fine by jumping off the plane.

    Am I missing something?

    If Skyliner 747 is actually Slater I think I like him more. These posts seem to indicate that he took his job seriously and he writes honestly about the challenges that go along with that job.

  • NAN

    While I certainly don’t agree with what the flight attendant did, it seems to me that the passenger started things by breaking Federal law (interfering with an air crew) and by assaulting the flight attendant with his bag. How is he somehow off the hook for his criminal actions because the subject of them overreacted?

  • Markle

    So Mr. Joe Farrell, Shyster-at-Law, what does your butt-hurtedness over Lawyer jokes have anything to do with this story? Does your job involve you being personally responsible for the health and safety of others on a daily basis? Even those others who are so spoiled that they can’t be bothered to look after their own welfare and become abusive and throw a tantrum when asked to?

    What the FA did was unprofessional for sure. That seems to be part of the point in the drama. But the picture shows that he waited until the plane was parked and at the gate. He didn’t hurt or threaten anyone even after being insulted and physically assaulted. That’s hardly what I would call unhinged.

    He voiced his displeasure and made an unplanned test of the aircraft’s safety equipment. Why is he the one on the perp-walk in the video? If there was justice in this scenario, the story would have ended:
    “Mr. Slater, accompanied by his attorney, surrendered at [insert law-enforcement HQ] today. He faces [charges]. The passenger, [Full Name], a [Occupation], was arrested at the gate by Homeland Security and faces federal charges [laundry list] and local charges for assault and battery”

  • LonnieC

    Gee. Let’s see now: The passenger got up before he was allowed to do so. He was told (nicely, I’d guess) to sit down. He ignored the FA and started to take out his bag. The FA tried to stop him and was hit (accidentally? intentionally?) with the bag. The passenger still refused to sit down, and called the FA crude names. And all the FA did was leave by expressway? I’d have slid the passenger and his lousy bag out, instead.

    And I expect if most passengers tried this stuff, they’d be hauled out by airport security, and at best be charged with a half dozen infractions. Why not this passenger? Because everyone got distracted by the FA’s actions? Lucky passenger….

  • AliP

    I definitely enjoyed his way of leaving the flying world, its something we all dream of doing but don’t have the balls to do it! Good for him, I salute you!
    I don’t get paid to find room for your bags. I certainly don’t get paid to have passenger yelling in my face because we don’t have any room for their bags.
    I don’t sleep. I don’t eat. I don’t get paid enough. I haven’t got my transfer. What more do you want. Robots are the next best thing, vending machines and something that has no life. We are made out to be the good cop bad cop. Put your feet in our shoes, look a certain way, act a certain way, follow rules, follow more rules and all with…… a smile. Crazy huh.

  • Joe Farrell

    Has anyone ever thought that the FA’s story about assault is BS? I simply cannot imagine the police, JetBlue and TSA doing anything other than completely investigating the story and arresting the appropriate party. Duh. The alphabet soup of organizations never miss a chance to arrest someone acting improperly at the other side of a security checkpoint.

    As for me being ‘responsible,’ does service as a naval aviator count? Is driving my car on the road every day for the last 35 years without injuring another person count? How about me flying as a pilot all the time – and never once injuring myself or another person? Does that count? Oops, Markle does not know me personally, so they [since he or she is impossible to tell hiding a cloak of anonymity] cannot tell whether I have done what they ask rhetorically . . . . gee – one thing I learned early on as a shyster is never ask a question you do not know the answer to – it may just make you look like an idiot.

    I have been wounded for life from Markle calling me a shyster. I just can bear to get out of bed any longer. The long hours of law school, working to actually learn what it takes to be a lawyer- oh – the emotional toil of being called names – my mother dying in 2003, its just more than I can bear.

  • Traveller

    bombastic personality with a hangup on luggage?

    Doesn’t sound like that to me.

    Even before 2001 you saw carry-ons were a major contention between passengers. In order to keep the peace, you saw flight attendants showing off their Tetris skills to try and make everything fit. So, I really don’t think the comments show some sort of wacky fixation. We all have specific negative aspects of our jobs that we find noteworthy. His ire, to me at least, seems less about the luggage than about behavior associated with it.

  • Amy

    I’m with others — while he shouldn’t have reacted how he did, he makes very good points. I think his forum comments are quite rational, and I hope they go viral.

  • ANTHONY PERONE

    Attendants take too much crap. The gig is good, with good perks, but they need protection from their passengers…most of whom are fine. The other ones treat them like crossing guards at their kids’ school. Give the job legal ‘teeth’. Example: If a passenger refuses to behave the attendant can appoint ‘witnesses’ seated nearby formally announcing their specific complaint against the passenger.”7A you are witness to this.”(Everybody is identified legally by row and seat#.) The airline then sues the @&^$%#@s for reckless ‘endangerment.’
    Who needs them anyway?

  • Fed Up

    “Skyliner 747,” whoever it is or was, made a series of rational posts. To characterize them in any other way is to misread them. As for Slater, well, if JetBlue had some class, they’d stick up for him in court, pay for some mental health treatment, and keep him on the job. They’d help the authorities find the abusive passenger, and they’d take the incident as a wake-up call regarding carry-ons.

    But JetBlue is an airline, and airlines have no class. That industry has become Greyhound with wings, and/or a science experiment in how far people can be pushed until they snap. If Slater is unqualified to be a flight attendant, it’s because human beings are unqualified for that job.

    One more thing about the offending passenger: As a former frequent flyer who now goes great lengths to avoid the horror that airline travel has become, one of the many terrible aspects of the experience is the inevitable passenger who thinks the rules are only for other people.

    And calling the F.A. a “motherfucker?” Put me on the jury, and I acquit him of punching her in the face for that one.

  • Lois

    Chris, how exactly did reporters “congratulate themselves” for finding a LinkedIn profile and MySpace page? As you turn around and congratulate yourself for finding his Airliners.net profile. Can’t you just report what you found without tearing someone else down?

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