Should you tip your flight attendant?

Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple. Read more “Should you tip your flight attendant?”

Is this any way for Southwest Airlines to treat an injured passenger?

Peter Panetta almost died on a recent trip to Puerto Rico. But what Southwest Airlines did to him afterwards really killed him. Read more “Is this any way for Southwest Airlines to treat an injured passenger?”

Read this before you get kicked off a flight

If you enjoy gin and tonics, sleep with your eyes open or have a mild allergy to dogs, listen up: You, too, could get kicked off a flight.
Read more “Read this before you get kicked off a flight”

A midair confrontation leaves a passenger speechless

Benjamin Levine is still trying to make sense of a confrontation with a flight attendant on an American Airlines flight from London to Dallas.

Adding to his confusion: a passive-aggressive response from the airline that stopped short of an apology. He turned to our advocates for help sorting it out.
Read more “A midair confrontation leaves a passenger speechless”

American Airlines is “sorry” about the flight attendant who had a psychotic breakdown – but is it sorry enough?

For Emma Basch and her family, a recent commuter flight from Washington to New York was a pure nightmare from start to finish.
Read more “American Airlines is “sorry” about the flight attendant who had a psychotic breakdown – but is it sorry enough?”