A final insult from Delta Auto Protect — where’s my car warranty refund?

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By Christopher Elliott

Delta Auto Protect promises Devon Welter a full refund on his extended car warranty. But one month after signing a release — and despite a promise that the check is in the mail — he still hasn’t received the money.

Question

I had an extended warranty with Delta Auto Protect. I canceled my warranty because they didn’t hold up their end of the deal. I have an email stating I would get my $1,673 back. I signed a release more than a month ago. Delta said it had sent out a check 15 days ago, but I haven’t received it yet. Now they won’t respond or answer my emails. Can you help me? — Devon Welter, Connersville, Ind.

Answer

Delta Auto Protect should have refunded you quickly, as promised. When something goes wrong with a transaction, and a company offers your money back, there’s an understanding that it will do so quickly. Why? Because things didn’t work out, and that’s the decent thing to do — a fast refund.

The foot-dragging seemed like a final insult from Delta Auto Protect.

This isn’t the first Delta Auto Protect case I’ve received recently. Earlier this year, I helped Tracy Bradley recover $1,018 for a claim on her 2010 GMC Acadia. She’d filed the claim six months ago and had been getting the runaround from Delta ever since. The company’s promised check was two months late by the time I got involved.

How to find a Delta Auto Protect executive

As I noted then, Delta doesn’t make it easy to appeal to an executive. Although there’s a help form to contact the company and an email address — [email protected] — it doesn’t list its executives anywhere on the site. My research team’s efforts to find a higher-level contact were unsuccessful.

You didn’t indicate the type of car warranty problem you had with Delta, and perhaps that’s best left to the imagination. But you forwarded a copy of your release, which clearly showed that “within 10-15 business days” you would get paid.

And that’s the problem — you weren’t. (Related: What is going on with Delta Auto Protect?!)

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Where is your car warranty refund?

When you didn’t receive a timely refund, you could have sent another message through the form or appealed to the “info” email address, but finding those executives is not easy. I’ll save you a little trouble. I’ve posted the names, numbers and email addresses of the Delta Auto Protect executives on my consumer advocacy site. You’re welcome! (Here’s what you need to know before renting your next car.)

One other tip: I noticed that in your correspondence with Delta, you became frustrated with the company. That’s understandable. But at a time like this, it’s important to remain calm and polite. Getting yourself worked up could endanger your chance of getting a timely refund, or any refund at all. Fortunately, this wasn’t one of those times.

I contacted Delta on your behalf. A representative called you to apologize. Your check is in the mail. This time, for real.

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Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter. He is based in Panamá City.

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