Founded in 1988, Thai Airways is the flag carrier airline of Thailand. Thai is a founding member of the Star Alliance. From its hub at Suvarnabhumi Airport, near Bangkok, Thai flies to 78 destinations in 35 countries.
How to reach a person at Thai Airways
Main: +66-2-545-1000
Customer Service: +66-2-356-1111
Toll Free: (800) 426-5204
International: +66-2-545-1000
Thai Airways Responsiveness rating
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Customer Service Resources
Complaints should include as much detail as possible regarding the flight. Include your ticket number, flight numbers with city pairs and dates of travel along with traveler names and your full mailing address.
Complaints should be forwarded by mail or online as follows:
Residents of USA, Canada & the Americas ONLY, please forward to laxclaim@thaiairwaysusa.com
Or by mail to:
Thai Airways International
Attn: LAX claims-LAXSRTG
222 N Sepulveda Blvd, suite 100
El Segundo, CA 90245
What you need to know about Thai Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Thai Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Thai Airways ends direct service to the US in October 2015. Most likely after this date, any contacts in the US will no longer be valid.
United States Head Office
Thai Airways International
Tom Bradley International Terminal
380 World Way Box N-32
Los Angeles, CA 90045
Telephone: (310) 646-3090
Fax: (310) 646-3094
laxairport@thaiairwaysusa.com
laxkktg@thaiairwaysusa.com
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Thai Airways mailing address
Thai Airways
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
https://www.thaiairways.com/
Thai Airways social media channels
Thai Airways executive customer service contacts
Primary Contact
Ron Mastrangelo
District Sales Manager Eastern Region USA & Canada
Tom Bradley International Terminal
380 World Way Box N-32
Los Angeles, CA 90045
mastrangelo.r@thaiairways.com
Secondary Contact
Sasiwimol Skulyong
Director – Customer Relations and Service Quality Department
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
sasiwimol.s@thaiairways.com
Mrs Manusnunt Sitthijirasin
Managing Director Customer Services Department
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
manusnunt.s@thaiairways.com
Teerapol Chotichanapibal
Executive Vice President, Commercial Department
Teerapol.c@thaiairways.com
Chief Executive
Sorajak Kasemsuvan
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
Sorajak.k@thaiairways.com
+66-2-545-1111
How do I contact Thai Airways customer service?
Select your country and city on its official website. For specific issues contact one of the following numbers:
Telephone: (310) 646-3090
Fax: (310) 646-3094
emails:
Will Thai Airways refund my money?
Thai Airways’ refund policy varies based on ticket type, fare rules, and reason for cancellation. For specific details, check its website or contact customer service.
How to get a refund on a Thai Airways ticket?
To request a refund for your Thai Airways ticket, follow the guidelines on its website or contact its customer service. The process may vary based on your ticket type and the reason for cancellation.
What is the email for Thai Airways?
You can email Thai Airways at contact@thaiairways.com.
Can I change the name on a Thai Airways ticket?
No, after the booking is completed name change is not allowed.
How to get professional help with your Thai Airways problem
If you need help with Thai Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.