Thai Airways

Founded in 1988, Thai Airways is the flag carrier airline of Thailand. Thai is a founding member of the Star Alliance. From its hub at Suvarnabhumi Airport, near Bangkok, Thai flies to 78 destinations in 35 countries.

Thai Airways ends direct service to the US in October 2015. Most likely after this date, any contacts in the US will no longer be valid.

United States Head Office
Thai Airways International
Tom Bradley International Terminal
380 World Way Box N-32
Los Angeles, CA 90045

Telephone: (310) 646-3090
Fax: (310) 646-3094

89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900

Phone Contacts

Main: +66 (2) 545-1000
Customer Service: +66 (2) 356-1111
Toll Free: (800) 426-5204
International: +66 (2) 545-1000

Email Contacts

Customer Service Resources

Complaints should include as much detail as possible regarding the flight. Include your ticket number, flight numbers with city pairs and dates of travel along with traveler names and your full mailing address.
Complaints should be forwarded by mail or online as follows:
Residents of USA, Canada & the Americas ONLY, please forward to

Or by mail to:
Thai Airways International
Attn: LAX claims-LAXSRTG
222 N Sepulveda Blvd, suite 100
El Segundo, CA 90245

Thai Ministry of Transport directory of Thai Airways executives

Social Media Contacts


Executive Contacts

Primary Contact
Ron Mastrangelo
District Sales Manager Eastern Region USA & Canada
Tom Bradley International Terminal
380 World Way Box N-32
Los Angeles, CA 90045

Secondary Contact
Sasiwimol Skulyong
Director - Customer Relations and Service Quality Department
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900

Mrs Manusnunt Sitthijirasin
Managing Director Customer Services Department
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900

Then try:

Teerapol Chotichanapibal

Executive Vice President, Commercial Department,

Chief Executive
Sorajak Kasemsuvan
President and Chief Executive Officer
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
+66 (2) 5451111

Last updated: January 29, 2020.

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