Thai Airways Customer Service Contact Support Via Phone Email Exec Contacts

Founded in 1988, Thai Airways is the flag carrier airline of Thailand. Thai is a founding member of the Star Alliance. From its hub at Suvarnabhumi Airport, near Bangkok, Thai flies to 78 destinations in 35 countries.

Responsiveness rating

3/5

Thai Airways often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Thai Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Thai Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Thai Airways ends direct service to the US in October 2015. Most likely after this date, any contacts in the US will no longer be valid.

United States Head Office
Thai Airways International
Tom Bradley International Terminal
380 World Way Box N-32
Los Angeles, CA 90045

Telephone: (310) 646-3090
Fax: (310) 646-3094
[email protected]
[email protected]

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
https://www.thaiairways.com/

Phone Contacts

Main: +66 (2) 545-1000
Customer Service: +66 (2) 356-1111
Toll Free: (800) 426-5204
International: +66 (2) 545-1000

Email Contacts

[email protected]
[email protected]
[email protected]

Customer Service Resources

Complaints should include as much detail as possible regarding the flight. Include your ticket number, flight numbers with city pairs and dates of travel along with traveler names and your full mailing address.
Complaints should be forwarded by mail or online as follows:
Residents of USA, Canada & the Americas ONLY, please forward to [email protected]

Or by mail to:
Thai Airways International
Attn: LAX claims-LAXSRTG
222 N Sepulveda Blvd, suite 100
El Segundo, CA 90245

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Ron Mastrangelo
District Sales Manager Eastern Region USA & Canada
Tom Bradley International Terminal
380 World Way Box N-32
Los Angeles, CA 90045
[email protected]

Secondary Contact
Sasiwimol Skulyong
Director - Customer Relations and Service Quality Department
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
[email protected]

Mrs Manusnunt Sitthijirasin
Managing Director Customer Services Department
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
[email protected]

Then try:

Teerapol Chotichanapibal

Executive Vice President, Commercial Department,

[email protected]

Chief Executive
Sorajak Kasemsuvan
President and Chief Executive Officer
89 Vibhavadi-Rangsit Road
Bangkok, Thailand 10900
+66 (2) 5451111
[email protected]