Boots Customer Service Contacts

Boots is the online retail platform for Boots, a major UK pharmacy and health and beauty retailer, offering a wide range of products including medicines, personal care items, and beauty products.

Boots Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Boots

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Boots

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Boots mailing address

1 Thane Road
Nottingham, NG90 1BS

Boots social media channels

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Boots executive customer service contacts

Primary Contact
amanda Burstow
Customer Service Manager
1 Thane Road
Nottingham, NG90 1BS
amanda.burstow@boots.com

LinkedIn

Secondary Contact
Julie Murphy
Customer Service Manager
1 Thane Road
Nottingham, NG90 1BS
julie.murphy@boots.com

LinkedIn

Chief Executive
Sebastian James
1 Thane Road
Nottingham, NG90 1BS
sabastian.james@boots.com

LinkedIn

Frequently asked questions about Boots

How can I contact Boots customer service?

Does Boots have an online contact form?

Yes, you can find the online contact form here.

When can I contact Boots customer service?

Monday to Friday 8:30 a.m. to 6:30 p.m., Saturday 8:45 a.m. to 5 p.m., Sunday 10 a.m. to 5 p.m., bank holidays 9 a.m. to 4 p.m.

Boots is closed on Christmas Day, New Year’s Day and Easter Sunday.

On what time zone is Boots?

Boots operates in the United Kingdom time zone, which is Greenwich Mean Time (GMT) during standard time and British Summer Time (BST) when daylight saving time is in effect. BST is GMT+1.

How can I track my Boots order?

You can track your order by logging into your Boots account and going to “Order History” or by using the tracking link provided in your confirmation email.

What should I do if my Boots order hasn't arrived?

If your order hasn’t arrived within the expected delivery time, contact Boots customer service at +44-345-124-4545 or email boots.customercare_team@boots.co.uk with your order number for assistance.

What is Boots' return policy?

Boots accepts returns within 35 days of purchase for most items. Products must be unused and in the original packaging. Some items, like certain personal care products, may be excluded from returns.

How do I return or exchange a product?

To return or exchange an item, visit the Boots website to start the return process, or take the item to a Boots store. You will need your receipt or proof of purchase.

How can I find out more about a product sold on Boots.com?

Product details, including descriptions, ingredients, and reviews, are available on the Boots website. For additional information, you can contact Boots customer service at +44-345-124-4545 or email boots.customercare_team@boots.co.uk.

What should I do if I receive a damaged or incorrect item?

Contact Boots customer service at +44-345-124-4545 or email boots.customercare_team@boots.co.uk immediately with your order number and photos of the damaged or incorrect item for resolution.

How to get professional help with your Boots problem

If you need help with Boots, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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