Boots is a UK-based pharmacy-led health and beauty retailer founded in 1849 and headquartered in Nottingham, England, with more than 1,800 stores across the UK and Ireland. Operating as Boots UK Limited, a subsidiary of Walgreens Boots Alliance (WBA), it sells medicines, personal care products, cosmetics, and optical and hearing services, and runs the U.K.’s largest pharmacy chain. In March 2025, WBA agreed to be taken private by Sycamore Partners in a deal worth about $10 billion, with the transaction closing later in 2025. Boots UK continues to trade normally while ownership transitions.
How to reach a person at Boots
Main: +44-345-124-4545
Boots Responsiveness rating
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What you need to know about Boots
Boots generally responds to customer service issues in a satisfactory manner. That said, customers have reported delays with online order deliveries, difficulties with returns for health and beauty products, and occasional issues with the Advantage Card points system. Pharmacy-related complaints should go through a separate process. Boots’ pharmacy services are regulated by the General Pharmaceutical Council in the U.K.
- Boots’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Boots with our insider guide or through our executive contacts.
- Boots’ customer service policies are standard. Here are our frequently asked questions about Boots.
Boots customer service response times
| Phone support | Call Boots at +44-345-124-4545 from outside the UK (or 0345 124 4545 within the UK). Phone support is available Monday through Friday from 8:30 a.m. to 6:30 p.m., Saturday from 8:45 a.m. to 5 p.m., and Sunday from 10 a.m. to 5 p.m. UK time. Bank Holiday hours are 9 a.m. to 4 p.m., and the line is closed on Easter Sunday. Waiting times are generally 1 to 30 minutes. |
| Email support | Boots generally responds to email inquiries within 1 to 5 business days. Include your order number or Advantage Card number for faster handling. Email boots.customercare_team@boots.co.uk. |
| Live chat support | Available through boots.com/onlinehelp during customer service hours. |
| Social media | Boots is active on Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. Response times can range from a few hours to a day. Access Boots’ social media here. |
| Help center/FAQ | Boots’ help center covers orders, returns, deliveries, Advantage Card, pharmacy services, and account management. |
How to resolve a problem with Boots
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Boots mailing address
1 Thane Road
Nottingham, England NG90 1BS
Boots loyalty program
Boots’ loyalty program is called the Advantage Card. Members earn three points for every £1 spent in-store and online at Boots, and eight points per £1 on Boots own-brand products. Each point is worth 1p when redeemed, so the standard earn rate works out to a 3% return. Students get an extra 10% off with a verified Advantage Card. There are no membership fees, and members also receive personalized offers and bonus-point events throughout the year.
Boots social media channels
Boots executive customer service contacts
Primary Contact
Amanda Burstow
Customer Service Manager
1 Thane Road
Nottingham, England NG2 3AA
amanda.burstow@boots.com
Secondary Contact
Julie Murphy
Customer Service Manager
1 Thane Road
Nottingham, England NG2 3AA
julie.murphy@boots.com
Managing Director
Anthony Hemmerdinger
Managing Director, Boots UK & ROI
1 Thane Road
Nottingham, England NG2 3AA
anthony.hemmerdinger@boots.com
Boots customer service policies
What is Boots' privacy policy?
Boots’ privacy policy explains how Boots UK Limited and its affiliated companies within the Boots Group collect and use personal data — including name, contact details, purchase history, Advantage Card data, and health-related information from pharmacy and optician services. Data is used to fulfill orders, operate the Advantage Card scheme, personalise offers, and deliver health services. It may be shared across Boots Group companies and with third-party service providers. Boots states it will never sell personal data to third parties. Data rights under U.K. GDPR apply to UK customers, including the right to access, correct, or delete personal data by contacting privacy@boots.co.uk.
What is Boots' returns policy?
Boots’ returns and exchange policy allows most unopened products to be returned within 35 days of purchase with a receipt for a full refund to the original payment method. Opened products can be exchanged or returned for store credit if faulty. Certain items — including medicines, baby formula, pierced jewelry, and items marked as non-returnable — cannot be returned. Online orders can be returned by post or in-store. Pharmacy dispensed items and prescription products are non-returnable under U.K. law. Faulty items can be returned at any time within the manufacturer’s warranty period.
What is Boots' returns policy?
Boots’ returns and exchange policy allows most unopened products to be returned within 35 days of purchase with a receipt for a full refund to the original payment method. Opened products can be exchanged or returned for store credit if faulty. Certain items — including medicines, baby formula, pierced jewelry, and items marked as non-returnable — cannot be returned. Online orders can be returned by post or in-store. Pharmacy dispensed items and prescription products are non-returnable under U.K. law. Faulty items can be returned at any time within the manufacturer’s warranty period.
What are Boots' terms and conditions?
Boots’ terms and conditions govern use of the boots.com website and mobile app, as well as in-store purchases. Users must provide accurate information and are responsible for all activity on their account. Boots UK Limited retains all intellectual property rights to content on its website. Boots accepts no liability for content on third-party websites linked from boots.com. Online orders form a contract at the point of dispatch, not at the time of placing the order. Boots reserves the right to refuse or cancel any order. Continued use of the website constitutes acceptance of the current terms.
Boots self-service links
How do I track my Boots order?
Log in to your account at boots.com and go to “my orders” to view the status of your delivery. You can also track your parcel using the tracking number in your dispatch email.
How do I return an item to Boots?
Visit Boots’ returns page to start a return by post or find your nearest Boots store. Most items can be returned within 35 days with proof of purchase.
How do I manage my Advantage Card?
Log in to your account at boots.com to view your Advantage Card balance, check recent points activity, and manage your offers and preferences.
How do I find my nearest Boots store?
Use the Boots store finder to locate your nearest store, including opening hours and available services.
How do I book a Boots health service?
Boots offers a range of health services including travel vaccinations, NHS prescriptions, and private health checks. Book through the Boots health services page.
How do I contact Boots pharmacy?
For pharmacy and prescription queries, contact your local Boots pharmacy directly using the store finder, or call +44-345-070-8090 for Boots Healthcare at Home.
How can I contact Boots customer service?
Call +44-345-124-4545 or email boots.customercare_team@boots.co.uk.
Does Boots have an online contact form?
Yes, you can find the online contact form here.
When can I contact Boots customer service?
Monday to Friday 8:30 a.m. to 6:30 p.m., Saturday 8:45 a.m. to 5 p.m., Sunday 10 a.m. to 5 p.m., bank holidays 9 a.m. to 4 p.m.
Boots is closed on Christmas Day, New Year’s Day and Easter Sunday.
On what time zone is Boots?
Boots operates in the United Kingdom time zone, which is Greenwich Mean time (GMT) during standard time and British Summer time (BST) when daylight saving time is in effect. BST is GMT+1.
How can I track my Boots order?
You can track your order by logging into your Boots account and going to “Order History” or by using the tracking link provided in your confirmation email.
What should I do if my Boots order hasn't arrived?
If your order hasn’t arrived within the expected delivery time, contact Boots customer service at +44-345-124-4545 or email boots.customercare_team@boots.co.uk with your order number for assistance.
What is Boots' return policy?
Boots accepts returns within 35 days of purchase for most items. Products must be unused and in the original packaging. Some items, like certain personal care products, may be excluded from returns.
How do I return or exchange a product?
To return or exchange an item, visit the Boots website to start the return process, or take the item to a Boots store. You will need your receipt or proof of purchase.
How can I find out more about a product sold on Boots.com?
Product details, including descriptions, ingredients, and reviews, are available on the Boots website. For additional information, you can contact Boots customer service at +44-345-124-4545 or email boots.customercare_team@boots.co.uk.
What should I do if I receive a damaged or incorrect item?
Contact Boots customer service at +44-345-124-4545 or email boots.customercare_team@boots.co.uk immediately with your order number and photos of the damaged or incorrect item for resolution.
Does Boots ship to the United States?
Boots ships to selected international destinations but does not currently offer standard delivery to the United States through boots.com. U.S. customers can order from Boots through select third-party international retailers or use a parcel forwarding service. Check boots.com for current international delivery options.
What is the Boots Advantage Card and how does it work?
The Advantage Card is Boots’ free loyalty program. Members earn four points for every £1 spent at Boots in-store or online, with each point worth 1p to redeem. Points can be used toward purchases or exchanged for exclusive vouchers. Sign up for free at any Boots store or at boots.com.
What happens to my Boots account and Advantage Card given Walgreens Boots Alliance's financial difficulties?
Boots UK continues to trade normally following Walgreens Boots Alliance’s Chapter 11 bankruptcy filing in the United States in March 2025. Boots UK is a separate legal entity and is not itself in administration. Advantage Card points and balances are not affected. Awaiting confirmation of Boots’ long-term ownership structure — check boots-uk.com for the latest news.
How to get professional help with your Boots problem
If you need help with Boots, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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