American Airlines Customer Service Contacts

American Airlines is a U.S. air carrier based in Fort Worth, Texas.

How to reach a person at American Airlines

Toll-free: (800) 433-7300

American Airlines Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about American Airlines

American has had a consistent reputation when it comes to customer service — consistently bad. The problems range from inflexible policies to late refunds. Sometimes, customers even end up at the wrong airport. Although it is trying to improve, American has a long way to go. The company downgraded these customers, but they still had to struggle to get a refund for the difference. Also, this customer can’t use their credit.

How to resolve a problem with American Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

American Airlines’ mailing address

1 Skyview Drive
Fort Worth, TX 76155

American Airlines’ social media channels

X

American Airlines’ executive customer service contacts

Primary Contact
Mark Ewing
Director – Customer Relations
1 Skyview Drive
Fort Worth, Texas 76155
[email protected]

Secondary Contact
Caroline Truelove
Vice President of Reservations and Customer Relations
1 Skyview Drive
Fort Worth, Texas 76155
[email protected]

Chief Executive
Robert Isom
CEO and Chief Recruitment Officer
1 Skyview Drive
Fort Worth, Texas 76155
[email protected]

[email protected] 

[email protected]

Frequently asked questions about American Airlines

To connect with a live representative, call the direct phone number (800) 433-7300. Follow the prompts or stay on the line until you are connected to a representative.

You can contact them via mail at:

American Airlines Attention: Passenger Refunds 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

Or via phone at:

U.S.: (800) 892-3447 International: +1 (480) 693-2759

Yes, you can chat with American Airlines representatives 24/7 using their virtual assistant or live chat feature on their website.

For claims related to lost baggage, flight disruptions, or other issues, you can use their online customer relations online email form

Refund policies vary based on ticket type. Some fares allow refunds within 24 hours of booking, while others may have different rules. Contact American Airlines on (800) 433-7300 for specific details.

How to get professional help with your American Airlines problem

If you need help with a American Airlines problem, you can contact our advocacy team or just push the button.

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