Oh no! I missed my connection and had to pay extra

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Question: A few months ago I purchased tickets to Lilongwe, Malawi, for church missionary work through a full-service travel agency. I had two sets of round-trip tickets: One from San Francisco to Cairo by way of Paris on Delta Air Lines and Air France/KLM and one from Cairo to Lilongwe by way of Nairobi on Kenya Airways. Kenya Airways, Delta and Air France/KLM are all alliance partners.

On my return trip, my Kenya Airways flight from Lilongwe arrived late in Nairobi and, even though my connecting flight to Cairo was still at the gate, I was not allowed to board. A Kenya Airways service representative informed me that the next flight out was the following day at the same time. Kenya Airways put me up in a hotel for the night and told me that they had made arrangements for all of my connecting flights to be changed to one day later.

I was given something called a “Ticket Reconciliation Needed” form and was told there would be no extra charge, since all of the airlines were in the same alliance. But the next day, when I tried to check in for my flight in Cairo, an Air France/KLM representative told me they would not honor the Ticket Reconciliation that Kenya Airways issued. They insisted that I pay an additional $462 to take the flight.

Elliott Advocacy is underwritten by Travelex Insurance Services. Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at Travelexinsurance.com.

I have been back and forth since then with all of the airlines, and the best they can offer is a $100 coupon toward a new trip. These changes have cost me a total of $538, when you factor in the hotel accommodations. We have exhausted all resources and hope that you can persuade the airlines to reimburse me for the additional expenses I incurred in order to get on the plane, as well as the extra cost in hotel expense due to the one day delay. — Sue Broxholm, San Francisco

Answer: Something wasn’t right with your tickets. If your reservations had been connected, then you would have been able to continue your flight without being charged more by Air France.

You made your reservations through a full-service travel agency, which should have known that. But when you mentioned that you had two separate sets of tickets, I thought something might not be right.

When I checked with Air France and KLM (they are owned by the same company), it found that the reservations weren’t connected. In other words, Air France/KLM and Delta wouldn’t know that you missed your Kenya Airways flight. Being in the same alliance doesn’t count; you need to have the same alphanumeric record locator for your entire itinerary, and only then is everything connected.

Normally, a problem like this can be avoided by using a professional travel agent. But even agents can make mistakes, and yours either couldn’t or wouldn’t link all of the flights on your reservation. That made a resolution difficult.

Your story underscores the importance of having a connected reservation. Simply booking tickets through alliance partners is not enough. Their systems aren’t sophisticated enough to know if you are the person making or missing a connecting flight without a common reservation code.

Air France didn’t have to help you, but given the humanitarian nature of your trip, it decided to refund your change fee and hotel bill.

Who benefits more from airline codesharing alliances?

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99 thoughts on “Oh no! I missed my connection and had to pay extra

  1. How does “codeshare confusion” play into this? The crux of this case is the tickets weren’t issued together in one PNR. (Passenger Name Record)

    So when the OP stated that her “connecting” flight was still at the gate in Cairo, it was her ORIGINATING flight on the second ticket of the day. Even though her flight was at the gate, we don’t know where they were in the boarding process either.

    1. You are right, the poll question is wrong. It is not accurate 🙂
      Should be who benefits more from AIRLINE alliances? My answer is both airlines and passengers benefit, but the airlines benefit MORE.

        1. Chris Elliott’s Monday Article … “My flight was delayed due to a thunderstorm and I missed my cruise.” Poll question: “Do you think travel insurance companies should cover the world ending on Friday?” 🙂

          1. Honestly, that would actually work better than what he does now. If the poll question is going to basically run into the article like this layout has it doing, the more apples and oranges the question can be, the better. He gets into trouble in cases like this when the story and poll are kind of halfway related.

        2. Said it before, but worth noting again… your current site layout makes it extremely problematic to have poll questions unrelated to the story. Check out other sites that have unrelated polls: They’re over in a sidebar or otherwise clearly separated from the article.

          Since your obvious goal is increasing site traffic and getting more people to come back regularly, I think you should be a bit more concerned with how this looks to a new visitor. When your regular posters need constant reminders of what you’re doing, what do you suppose a first-time visitor thinks? Right now somebody has just finished their first and last visit here thinking “I have no clue why the guy thought the problem was code-sharing.”

          1. I love this site and read (and vote) frequently, though I don’t post often. Just wanted to send a shout-out to Chris that even if the polls aren’t related to the story, they are interesting and thought provoking, and he has , many times, mentioned they are not necessarily related to the post. If you don’t like it, don’t vote.

  2. This had very little to do with codesharing. The TA issued back to back tickets instead of a connected ticket. Nice that AF stepped up but it should have been the OPs TA footing the bill for the mistake and doing the leg work with the airlines.

  3. Dear Sue,
    Thanks to Air France and Chris you did not need to sue (pardon the pun) your travel agent.
    If your travel agent did not warn you about the risks associated with separate tickets then they failed in their duty to protect their client’s best interest.
    If your travel agent told you not to worry about separate tickets since the airlines were on the same alliance, then they misled you or blatantly lied to you.
    However if you directed them to buy separate tickets because the total cost would be cheaper than a conjuncted ticket, then it is your fault.
    The fact that you had to pay for your own hotel for the missed flight meant that you did not even have an interlined connection.
    Who was your travel agent? They need to straighten up a few things.

    *** CORRECTION ***
    After re-reading the article, I realized that Kenya Air (KQ) paid for the hotel at Nairobi and NOT CAIRO. KQ was definitely responsible for her lodging and meals at NBO since her KQ ticket was LLW-NBO-CAI.
    I am not sure if she also had to get a hotel in CAIRO because she missed her AF/KL flight from there. This might be the money which she wants DL/AF/KL to refund.

  4. Didn’t we just have another story about AF/KLM charging someone at the gate? In this case though, it sounds like it was justified.

    Anyways, there was part of the story that confused me….. “Kenya Airways put me up in a hotel for the night…” Yet later on the OP states… “These changes have cost me a total of $538, when you factor in the hotel accommodations.” and the resolution… “(AF) it decided to refund your change fee and hotel bill”

    So did Kenya Airways pay for the hotel or not? The OP makes it sound like they did yet the OP wanted to get paid for the hotel?

  5. I don’t mean to nitpick, but a huge warning from a travel consultant who hasn’t had coffee yet this morning.
    Even if all your flights are on the same PNR, it does not necessarily mean they will be ticketed together or technically be CONJUNCTED.
    A Travel Agent can issue separate tickets for different flight segments on the same PNR.
    As a travel agent, I can put all of the OP’s flights on one PNR to make the itinerary look connected, then issue two tickets. One on Delta and another on Kenya Airways.
    Unless you look at your eticket numbers and coupons you won’t and can’t tell.
    I ain’t lying to anyone so I don’t do this crap unless you tell me to do it for you (SEPARATE TICKETS ON SAME PNR).

      1. “Methinks thou protesteth too much (or some such)”… Really, I so enjoy your articles but especially I get a kick out of your readers (many are real “regulars”)…have you thought of being on “Reality TV” or, at least, the Jon Stewart show? (maybe “It’s Always Sunny in Philadelphia”)

    1. Don’t forget to mention that even if you issue one ticket, with multiple carriers, there will be mulitple confirmation numbers and one PNR number for the resevation from the GDS.

      1. [Not] Unless they are all CODESHARED segments of the validating carrier. If so, pax will see only one confirmation number.

        Anyone confused now ???

    1. Say what? Her flight is LLW-NBO-CAI-???-SFO.

      She was stranded in NBO. Got to CAI one day late. (Techinically she was already NOSHOW in CAI).

      She was lucky AF/KL did not NOSHOW her in CAI. Otherwise, the ONEWAY ticket from CAI to SFO would be a lot of money.

    1. Looks like someone was gaming the FARE SYSTEM. Got caught and used a kind hearted consumer advocate to get some money back from a nice airline.

      SFO-LLW fares can be expensive during the HIGH season.

      For example, the lowest Delta BASE (before tax and surcharge) during late July (HIGH season) is LHAFNR5 1765.00 Depart 18MAY-28JUL.

      But during the same departure period (late July), Delta’s lowest BASE fare for SFO-CAI in only TLXNR6 663.00 Depart 20JUL-18AUG.

      Buy a separate ticket from CAI-LLW on Kenya Air (KQ) which has no seasonality: TSREG 465.00 ALL YEAR.

      You are looking at about $640 difference on the BASE fares.

      I know the OP was on a charitable mission.
      But c’mon, do you really need to use a consumer advocate to get airlines to be charitable to your mission?

      Yup we can put men on the moon, but people will still be the same.
      Most money decision will be motivated by either GREED or FEAR.

      1. I am not sure I would say that someone who was doing charitable work was gaming the system. More like trying to make their charitable dollars work better for them. I use to handle travel for a client that paid out of pocket to do similar work and we got very creative as it allowed him to do more.

        1. I hate to say this but a lot of PRIESTS here have been abusing kids (and are in jail). No one is above the law and must follow rules (even those from airlines).
          When someone games the system, they need to be responsible for the risks.
          I hope I don’t have to stand up from my PAID CHOICE seat next time a missionary worker wants my seat. I’m not that charitable.

          1. No, I am an (oops)*Recovering* Catholic, mild Atheist 🙂
            I mentioned a FACT. If you don’t like, tough.
            Don’t like religion or their leaders. But I will exchange my seat for a young kid to be with their parent.

          2. Yes. As a matter of fact I am. I’ve spent around $150 on toys for the Marine Corps “Toys for Tots” program. As well as donating to the local food bank. How many toys have you donated?

          3. That is the nicest thing you can do – I find that those who put others first are far more charitable and forgiving overall. Have a wonderful holiday season!

      2. I’m sorry, but I respectfully disagree that the OP was “gaming the system”. She used a “full service travel agent”. You’re expecting that the OP has more knowledge of travel and arcane trip planning rules than she probably has. All she knows is that she’s out money that she didn’t think she would be out.

        I really think the onus on this should be on the travel agent. He/she came up with this itinerary and sold this itinerary – and it didn’t work as planned. Chris Elliott is savvy, but as you and others have pointed out, doesn’t know all the ins and outs of travel planning that you and others do. Surely if he could spot some problems immediately, the travel agent should have done so as well.

        Why did the travel agent book this trip this way? I can’t read the mind of someone sitting across from me, let alone someone I don’t even know located who-knows-where. I do think the travel agent should have stepped up to the plate for his/her client and I don’t see in the story where that happened, either at the time of the problem or upon the conclusion of the trip.

        I’d save my rancor for the travel agent.

        1. For sure the OP did not come up with this crazy idea. The travel agent did. Normally the travel agent will simply come up with the EASIEST way to route from SFO-LLW. Then the customer says “that’s too expensive”. Travel Agent gets creative or else he does not make a sale. Customer rewards with a purchase. 90-95% of the time maybe no problems occur since the weather and air traffic cooperates. When the problem occurs, customer gets pissed.
          If the customer knows what he is buying and still goes ahead then it is his problem. If the travel agent withheld information, then that travel agent needs to get his head examined 🙂

      3. Can someone explain to me how the same flights on the same airlines need to be $640 more if you book them under a single record locator, rather than a la carte?

        1. I will give you only one example (repeat example only).

          Here is an itinerary SFO-CDG/AMS-CAI-NBO-LLW on ONE TICKET. It costs $2349.

          1*DL8599L 06MAR WE SFOCDG SS1 340P 1110A#1/O $ J05 E
          2*DL8622L 07MAR TH CDGCAI SS1 135P 655P/X $ J05 E
          3 KQ 321Q 07MAR TH CAINBO SS1 1125P 645A#1/O $ E
          4 KQ 722Q 08MAR FR NBOLLW SS1 825A 935A/X $ E
          5 KQ 724Q 14MAR TH LLWNBO SS1 115P 425P/O $ J06 E
          6 KQ 320Q 14MAR TH NBOCAI SS1 520P 1035P/X $ J06 E
          7*DL9428L 15MAR FR CAIAMS SS1 410A 800A/O $ J07 E
          8*DL9380L 15MAR FR AMSSFO SS1 1020A 135P/X $ J07 E


          ADT01 1265.00 1084.00 2349.00
          *TTL 1265.00 1084.00 2349.00

          FBC ADT LLAFNR5


          Now here are the same flights on TWO SEPARATE TICKETS. Total is $1036.10 + $919.80 = $1955.90

          Ticket #1:

          1*DL8599T 06MAR WE SFOCDG SS1 340P 1110A#1/O $ J02 E
          2*DL8622T 07MAR TH CDGCAI SS1 135P 655P/X $ J02 E
          3*DL9428T 15MAR FR CAIAMS SS1 410A 800A/O $ J01 E
          4*DL9380T 15MAR FR AMSSFO SS1 1020A 135P/X $ J01 E


          ADT01 440.00 596.10 1036.10
          *TTL 440.00 596.10 1036.10

          *AS BOOKED
          FBC ADT TLP16US

          Ticket #2:

          1 KQ 321T 07MAR TH CAINBO SS1 1125P 645A#1/O $ J01 E
          2 KQ 722T 08MAR FR NBOLLW SS1 825A 935A/X $ J01 E
          3 KQ 724T 14MAR TH LLWNBO SS1 115P 425P/O $ J02 E
          4 KQ 320T 14MAR TH NBOCAI SS1 520P 1035P/X $ J02 E


          ADT01 2856.00 465.00 454.80 919.80
          *TTL 2856.00 465.00 454.80 919.80

          *AS BOOKED
          FBC ADT TSREG

        2. Because they charge from point to point. A Detroit to Denver and a Denver to Aspen (both roundtrip) may be less expensive than, say roundtrip Detroit to Aspen. The airlines do NOT consider any connections as part of the formula, except for PFC costs – they look at start and end for pricing. Crazy, I know – and the reason we see things like this pop up!

  6. I’m still in the confusion of “The airline put me up at a hotel” but then goes on to say she had to pay for a hotel out of her own pocket. Clearly, Sue the OP, has communication issues.

    She says that the Kenya airline rep told her they’d put her up in a hotel and take care of her flights for the next day. Yeah, and Santa’s bringing me a 10 carat diamond next week. . Any adult who’s ever dealt w/ bureaucracy would ask for:
    1. A hotel voucher showing who’s paying for the room
    2. A ticket for the next day’s flight. Why would you wait to get it the next day?
    3. The full name of the agent who made all the nice promises but gave her no documentation of any such agreements. (sounds like a “tell her what she wants to hear” employee who’d be off the next day)

    The fact that Sue can’t communicate clearly, and doesn’t question people who don’t give her their name or tickets or vouchers, makes me think there’s more than meets the eye here because she’s shown herself to not to be concerned with facts, and believes in the miracle of employees speaking only the accurate truth. Spreading the word of religion is the perfect job for her. However, she clearly can’t book her own travel, especially when making complicated connections in countries that typically have only one flight a day to/from your destination.

    I think TonyA gave a great explaination of how these tickets work. If the travel agency booked the itinerary this way, without informaing Sue of the potential costs if something goes wrong, then it’s their responsibility to make good for the extra charges she incurred. A full service travel agency knows what can go wrong, even if Sue doesn’t, and it was their job to make sure that her itinerary was properly ticketed to protect her.

    Sue should have asked the TA what happens if I miss one of my connections? But then we know, she doesn’t ask questions, so it’s not surprising that she didn’t. If this were my itinerary, I’d have about ten “what if?” questions. Again, a full service agency is supposed to be smarter than the customer and should have given her the proper ticketing. If she declined, because separate flights are cheaper, then if I were the TA, I’d make her sign a waiver that I’m not responsible if something goes wrong.

    She also should have looked into travel insurance. Flying on this kind of itinerary is risky.

    1. I find that missionaries are not a questioning lot by nature, They accept what people tell them because they have faith in most people. They are not savvy world travelers. This trip was probably arranged for them or for a group and they dutifully followed instructions. I think being a missionary requires a certain amount of unquestioning trust.

      1. I often get third-parties doing the booking for missionaries.
        It gets very confusing because the actual passenger (the missionary) is not talking to me.
        But then at the last minute, the actual passenger calls and needs to be briefed about what is going on.
        I don’t think the OP chose her routing. It could have been someone else at the mission wanting to save a lot of money.
        I hope people reading this site do not get the wrong message.

    2. I was thinking the travel agency was responsible too. You go to a professional to avoid these kinds of problems, and it sounds like they dropped the ball.

      1. We don’t know what the TA presented to the OP and what the OP decided to take. I present all options, make suggestions, but ultimately it is the client’s decision. When I have clients break a fare, I encourage them to overnight due to delays. Most do this but some take risks. The latter is usually the younger crowd!

        1. True, she may have made the decision. But it sounds from the wording as if she didn’t know. The TA she used may not be a good one, unfortunately.

    3. Molly: You sound like a travel pro writing that. Airline cancellations and misconnections are stressful. Oftentimes, it’s impossible to get consistent information from an airline. My guess is that the OP travels infrequently and smartly availed herself of a travel agent. Despite flying 75,000 miles a year, I’ve had situations in the case of cancellations or delays while abroad where it seems that no one knows what’s going on. It’s taken all of my flying experience and some luck to navigate the process.

      Now, the travel agent here seems to be the problem. It should be no challenge to issue one PNR for all the airlines involved, especially since they’re all SkyTeam Alliance partners. I’d say the TA’s probably shoulder most of the responsibility here.

  7. Since this was a charitable trip, I am glad that Chris got this worked out.
    When you break a fare, as was done with this itinerary, you take risks if you are connecting on the same day of travel. When breaking a fare and traveling on the same day of travel, I always cross reference the PNR’s with an OSI message to each carrier.

    1. But that would not obligate the down-line carrier (not on the ticket) to do anything.
      All they will see from your OSI is the pax is arriving on so and so.
      According to the OP, KQ went far beyond that – it had ALL her onward flights rescheduled (even those NOT on its ticket). Unbelievable. Must have been a miracle from heaven.

      1. At least the carrier has the connecting information and it has paid off for clients in the past, so just an easy step I continue to take.

    2. Bodega, note the so-called Ticket Reconciliation request coming from Kenya Air.
      I am confused. What is there to Re conciliate if the flight segments are not even in the same ticket. This is NOT an interlined flight.
      It looks to me like someone in KQ was trying to pull some strings (maybe because she was a missionary).
      This is wrong.

      1. I haven’t a clue to this. I know when I missed a connecting flight and had to overnight, I didn’t leave the airport without a confirmed reservation and boarding pass in hand.

  8. You are about 100% correct on your opinions Chris. There are some airlines that do not allow reservations booked together on one ticket. Southwest for example will not allow any other airline with their reservations. I tried rebooking the article’s itinerary and found no legal problem, just a pain in the butt to issue the ticket. It would take me 1 hour or more to issue it. But, if I use 2 tickets, I would issue the tickets in less than 5 minutes. If there was to be a penalty for the above fees, I would be the one to reimburse Sue as I made the decision to issue 2 tickets. I have to rule Agent error.

    1. This is the whole issue with travel. Consumers are not ‘enlightened’ nor treated with respect by professionals or airlines. It is to easy for the industry to game the system let alone the end consumer who is trying to get from A to B and paying for the process. Whoever said the customer is always right? In my view that statement should come first and only be undermined by the customer themselves trying to save money.

    2. Good point. Why will a TA work for more than an hour for such an itinerary?
      We all know Delta uses AMS and CDG as their hubs. Why go to Cairo and make your job much harder? You wouldn’t do it. I wouldn’t do it. I doubt this is an error. It was done to game Delta’s, AF, KL joint venture fares. They wanted to lower their price dramatically and took risks. If the customer is asking for lower prices, then why is the travel agent at fault by giving the customer what they want?

  9. This issue had nothing to do with codesharing. This was a screw up by the travel agency. If all code sharing and alliances disappeared tomorrow, the situation would not have been any better. In fact, travel might get more complicated, because every flight on a different airline would be a separate ticket and you would have to budget for huge layover times just to avoid this type of situation.

    1. Considering the new noninterline agreements regarding luggage, you will be seeing more breaking of fares when different carriers are in the PNR.
      As the TA, you don’t know what they offered, just what the OP bought. Often clients will think with their wallet and nothing else!

      1. If she was able to make the flights, then she would have saved a lot of money.
        If she failed, then she could use the missionary trump card to get a refund.
        Wow, no downside risk. TA looks bad and gets blamed. Fantastic.
        The OP is no dummy and can understand the odds. She is a math professor according to google.

          1. At what point does the consumer take responsibility for what they buy?
            Don’t they sign some kind of agreement and terms and conditions of the sale?

          2. They are related. Traveling is risky. There is always a possibility of missing a connection. So either get protected by the airline, buy travel insurance, or pay up. One must be responsible for their travel decisions.
            Here is a link to an article by Janice Hough. http://www.consumertraveler.com/today/be-careful-using-two-airlines-for-an-one-trip-%E2%80%94-a-schedule-change-may-cost-you-big-time/
            Even one of the best can get screwed with separate tickets.

          3. Your question was if the risk of a multiple segment ticket is obvious, not if the traveler was responsible for those risks. That is a different question.

          1. Thats even better because they understand the duties of an agent. Most folks in sfo are sophisticated enough to understand separate tickets. Thats the point.

          2. Most folks in SFO are sophisticated enough to understand separate tickets? You know this how or just making a broad over generalized assumption? I’m guessing you meant San Fransisco the city. Isn’t SFO the designation of the airport? I guess most people working in the ticketing part of SFO would be sophisticated enough to understand it.

          3. I have yet to sell an international ticket costing almost 3k to an idiot.
            Considering the remote destination and one must take multiple connections in a foreign countries, this ain’t your typical brainless cruise.
            Furthermore, for that area you will need to be protected against malaria, yellow fever, and other diseases.
            Missing a connection is certainly just another risk any traveler will take into consideration.

          4. Where the hell did that come from? The discussion was about your statement of opinion as fact about the sophistication of people at SFO, not if you would sell an international ticket to an “idiot.” In fact, my first response to you that started this was about your googling the person and stating they were a math professor and now it has moved through your opinion on the people in SFO and who you wouldn’t sell a ticket to and you still haven’t even addressed the original issue. HOW DO YOU KNOW THAT THE OP IS THE MATH PROFESSOR YOU FOUND THROUGH GOOGLE? If you are not going to answer that question, then don’t bother replying.

          5. Because this whole thread was about whether it was a TA screw up.
            I do not think it is based on the typical scenarios one has to go through planning a trip from SFO to Malawi. I don’t believe a dummy can do it.

          6. Hey, great deflection there. Yes, the thread was about if it was a TA screw up. HOWEVER, my question to you was, again, HOW DO YOU KNOW THAT THE OP IS THE MATH PROFESSOR YOU FOUND THROUGH GOOGLE? You claimed “The OP is no dummy and can understand the odds. She is a math professor according to google.” I am challenging you on that assertion. You have danced around it but have never addressed that claim. So don’t keep deflecting and answer the question. HOW DO YOU KNOW THAT THE OP IS THE MATH PROFESSOR YOU FOUND THROUGH GOOGLE?

          7. It might help. You made an assumption that the person you found through google was the OP and I showed that google listed more than one person under that name. The person you found may be the OP, but there is a possibility it is not. To me it appears you latched onto this person because it would most support your position.

          8. If googled told me she was a real estate agent, I would have reported that, too.
            Both math professors and realtors in San Fran. are likely not idiots.

          9. And we all know that google is the source of all information and is perfect. All information on the internet is true, right. They can’t put it on the internet if it is not true.

            Regardless. I would agree that it is a safe assumption that both math professors and realtor are not idiots. However, that doesn’t mean they understand all the ins and outs and risks of travel, or that the OP is even one of these people.

            Again you claim the OP is no dummy because of the information you got from google. Again, how do you know the OP is either of these persons mentioned. They might be someone else, someone not as educated as either of those two professions require. Maybe the OP is a “dummy”. I don’t know. I don’t know the OP personally and can’t say. And just because I find the a person with the same name as the OP through a google search doesn’t give me any more information to answer such a question.

    1. Church missionary trips don’t always involve active proselytization. Many countries forbid “preaching religion”, but welcome the “humanitarian” actions of those who follow a religion. Many of the world’s religions incorporate compassion for others as core teachings. I am of the the opinion that if more of us acted the way we profess to believe, the world would a much better place. I’m glad to see that the OP has put her faith in action.

      1. Ironically I was helping a young nephew (also from Connecticut) this morning fax his travel documents and immunization card for his Peace Corps mission to Paraguay.
        His mobile phone kept on ringing and text messages where buzzing like crazy. He kept on saying Newtown school shooting. I had no clue what he was talking about. Then it clicked in my head – He is a volunteer EMS – and that is when I realized something crazy was going on here.
        Anyway, I don’t think this travel problem has anything to do with a religion or charity, The real issue here is understanding the risks involved with separate ticketing.

  10. Instead of naming and shaming the airlines, who seem to have done their best, why not identify the travel agent who booked this and hear their explanation for the ticketing (and whether or not the risks were explained to the customer)?

        1. Competitive reason? Keeping an account? Perhaps the purchaser (who may not have been the traveler) called and comparison shopped until they got the price they wanted?

          I’ve been in similar situations and would either have to sell this or risk losing the business. Note…I said lose the business and not lose the sale. If the TA had an account with the organization they may have been put on the spot to come up with a price that better met their budget.

          That being said, I would have certainly made the purchaser aware of the risk of split tickets.

          1. But the “purchaser” may never have explained it to the traveller! I’d be interested to know the answer to this as well.

  11. OFF TOPIC:
    Something is wrong with Disqus on THIS SITE ONLY. It works just fine for me on CNN, but here I get an error telling me I need to use IE9 or Safari. I have IE9 installed on my work laptop and Safari on my iPhone, iPad, and Macbook.

    I don’t know why I am getting this error.

    1. Agreed. I switched over to IE9 from Chrome and it’s all in reduced font, run together and can’t comment. I’m commenting from Chrome.

      So, it’s not just you. This time. 🙂

  12. Irony of ironies – of course if she booked one codeshared flight the whole way- what Elliott refers to as a scam — this could have been mitigated. The fact is that the OP did not take advantage of codesharing at all. Whether they were alliance partners or not doesn’t change the fact it was two different tickets. Even on two Delta-operated, Delta-coded flights booked on separate tickets, the airline would not have an obligation to cover the fact she assumed the risk of a cheaper ticket.

    1. Yup, but some people don’t know the meaning of “You Can’t Have It Both Ways”.

      Here’s one itinerary with ONE airline plus codeshares. Look no Cairo!
      1 KL 606 SFOAMS 155P 915A#1
      2*KL4141 AMSNBO 900P 625A#1
      3*KL4175 NBOLLW 825A 1215P
      4*KL4175 LLWNBO 115P 425P
      5 KL 566 NBOAMS 1025P 540A#1
      6 KL 605 AMSSFO 950A 1145A

      Here’s another one without a European City connection:
      1*SA7463 SFOJFK 1024P 641A#1
      2 SA 204 JFKJNB 1115A 815A#1
      3 SA 170 JNBLLW 1000A 1225P
      4 SA 171 LLWJNB 115P 345P
      5 SA 207 JNBIAD 550P 625A#1
      6*SA7408 IADSFO 800A 1052A

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