Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

You deserve a refund for those junk fees

January 26, 2024December 14, 2013 by Christopher Elliott

What if they had to give it all back?

After brother’s death, where’s my airfare refund?

January 26, 2024December 13, 2013 by Christopher Elliott

After Irene Reitman’s brother passes away, she cancels her trip to Las Vegas. But American Airlines won’t refund her fare. Why not?

Westgate promised, but did it deliver?

January 26, 2024December 12, 2013 by Christopher Elliott

Westgate promises Matt Solum “free” ski lessons, tickets and cruise vouchers as part of his timeshare purchase. But when it doesn’t deliver, should he get his money back?

American customers have it bad – but here’s how it can be better

January 26, 2024December 11, 2013 by Christopher Elliott

Did you know that when it comes to customer satisfaction, the United States falls short of the top 10, behind Russia, Poland and Chile? That the worst industry for service is social media? Or that the worst time to contact customer support is after 6 p.m.?