Hey, where did my Sprint discount go?
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?
Christopher Elliott
Should I shame, sue – or take it straight to the top?
Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.
My Hawaii vacation rental is infested with ants – can I get a partial refund?
Maybe David and Mary Sue Conner didn’t tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.
The travel industry is lying about fees — and now it’s gone too far
It’s more than a decade since the airline industry, led by a then-ailing American Airlines, quietly stripped the ability to check your first bag at no extra cost from the price of an airline ticket — an act given the antiseptic name “unbundling.”
My ticket credit is gone — can you help me get it back?
Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?
I’m done playing phone games with HP
Lisa Bernstein’s HP printer cartridge doesn’t work — and apparently, neither do the company’s phones. How can she get HP to honor its warranty?
The art of appeal: 5 tips that will turn a “no” into a “yes”
Teresa Ferris is mad. She recently paid her airline a $100 “unaccompanied minor” fee when her son flew alone from Oakland to Los Angeles.
My cruise ship broke down and left me high and dry
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.
What to do when your river cruise turns into a bus tour
It was supposed to be the vacation of a lifetime for Pat and James Frost — a river cruise in France on the Viking Europe, from Avignon to Chalon-sur-Saône. The retired couple from Concord, Ohio, even added three days in Paris to round off their bucket-list getaway.
Our patience with the TSA is almost up
Let’s give the Transportation Security Administration one last chance.