Secrets for getting the very best customer service
It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.
Christopher Elliott
Locked out of the parking lot at Newark – can I get a refund?
No one ever complains about airport parking lots because these businesses typically say what they do and do what they say. In other words, it’s a place to park.
Hey airlines, thanks for nothing!
What annoys you the most about air travel?
How did 550,000 Hilton points become 55,000 Delta miles? And can you undo it, please?
When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation. Can the conversion be undone?
Can Capital One really “erase” my debts? And while you’re at it, could you do another rant about loyalty programs?
When Capital One offers to “erase” part of her debts with award points, Kate Morrical calls on a points skeptic to clear things up. See what happens next.
What’s the correct compensation for this Delta flight delay?
John Esser’s recent return flight north “headed south,” so to speak. He’d like the airline to make things right.
Fly a mile, earn a mile? No, that would make too much sense
Looking back, Jill Constable’s mistake wasn’t flying to Australia on American Airlines and Qantas. The connections from Dallas to Sydney, Ayers Rock, and Cairns made sense, from a scheduling point of view.
Do you have enough time to make your flight connection?
When Mike Conrad bought an airline ticket from Washington to Berlin, the last thing he considered was his connection in Frankfurt, Germany.
Why are families drowning in travel fees?
After Eric Kodish finished making his reservation at the Sheraton Princess Kaiulani in Honolulu’s Waikiki Beach for the upcoming Christmas holiday, he tried to tie up one loose end: ensuring the two rooms he’d booked for his family were connected.
Dish’s billing system is broken and I can’t fix it
Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?