Maybe good airline service is possible after all
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.
Christopher Elliott
When renting a car, no good deed goes unpunished
After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?
Wireless company failed to deliver modem, then pocketed my money
Klaus Schuller’s wireless modem doesn’t arrive before his trip to Europe. It doesn’t arrive while he’s in Europe. Instead, it’s waiting for him when he gets home. Why can’t he get a refund for a hotspot he never got to use?
Does this “disgusted” passenger deserve a full refund?
Airlines often speak from both sides of their mouth.
Billed twice by Avis car rental? There’s a fix for that, travelers
Glenn Rossi’s recent Avis car rental had him seeing double. Literally.
Should airline tickets be transferrable?
As Ralph Santopietro sees it, Delta Air Lines had him over a barrel when he tried to change the dates on a flight from Myrtle Beach, S.C., to Hartford, Conn.
Hotels.com left me in Paris sans hotel
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?
I didn’t scratch the floor on my vacation rental – why should I have to pay?
The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
Missing miles on a United Airlines codeshare flight
Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?