Whaddya know about airline passenger rights? Not much
Beyond the fact that you don’t have too many, what do you know about your rights as an airline passenger? If you said “not much,” then you’re in good company.
Christopher Elliott
Why can’t I change the name on my frequent flier award ticket?
Delta won’t make a name change on a mileage ticket, endangering one family’s cruise. Can this trip be saved?
Why doesn’t Target’s website work in South Korea?
Target.com doesn’t work in South Korea, and that’s a problem for Sean Bamrick, who is stationed there with his family. Can I help him unblock it?
Should companies break their own rules? Yes, and here’s when …
Last week, when I suggested that consumers should sometimes apologize to a company, a few of you thought I had completely lost it.
Should US Airways compensate me for a lodging error?
Ken Middleton and his girlfriend were flying back to the mainland after enjoying a vacation in Hawaii. At least, they were supposed to be. But their US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later.
The government shutdown’s surprise effect on travelers
The government shutdown was supposed to be a non-event for travelers, but it didn’t quite turn out that way.
Why sharing is good – even when the travel industry says it isn’t
When it comes to travel, is sharing good for you? If it turns consumers into travel providers, you’ll often hear a “no.”
Can I use Cathay Pacific miles to escape from New York?
Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
Dish doesn’t work even after “re-education” visit
Her mother’s Dish TV service doesn’t work despite repeated calls to the company. But now it refuses to waive her early termination fee. Does Denise Omelia’s mother have no choice but to pay up?
5 times customers should say “sorry”
Ever apologized to a business? If you said “never,” then maybe you don’t have kids.