What to do if your hotel doesn’t exist
For just $89 a night, the all-suite hotel in Killeen, Tex., promised Steven Hoybook and his family “European-style luxury” – an offer that seemed too good to pass up.
Christopher Elliott
Let’s unmerge a few airlines
The Justice Department’s settlement agreement with American Airlines and US Airways, which will finally allow the carriers to merge, is taking the airline industry in the wrong direction, say many travelers.
Am I responsible for damage under my rental car?
Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He’s sure it isn’t his fault, but the car rental company begs to differ. It wants him to pay $826.
Why did they close my PayPal account?
When PayPal “permanently” limits Umang Nahata’s account, he appeals the decision. When his wife’s account is also frozen, he turns to me for help. Can I get their accounts unfrozen?
Secrets for getting the very best customer service
It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.
Locked out of the parking lot at Newark – can I get a refund?
No one ever complains about airport parking lots because these businesses typically say what they do and do what they say. In other words, it’s a place to park.
Hey airlines, thanks for nothing!
What annoys you the most about air travel?
How did 550,000 Hilton points become 55,000 Delta miles? And can you undo it, please?
When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation. Can the conversion be undone?
Can Capital One really “erase” my debts? And while you’re at it, could you do another rant about loyalty programs?
When Capital One offers to “erase” part of her debts with award points, Kate Morrical calls on a points skeptic to clear things up. See what happens next.
What’s the correct compensation for this Delta flight delay?
John Esser’s recent return flight north “headed south,” so to speak. He’d like the airline to make things right.