Help! Dell is holding my “hot” computer hostage
Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?
Christopher Elliott
Is this story a fake? 5 ways you can tell
Not a day seems to go by that I don’t receive an email that commends me for my “well-written” site and asks, “Do you accept sponsored content and if so, how much you charge?”
What to do when cruise insurance isn’t a “shore” thing
Like other cruise lines, Oceania’s optional but “highly recommended” insurance promises discerning passengers help “in the face of the unexpected.” But that’s not what happened when George Domino and his wife cruised from Stockholm to London last year and he suddenly developed a urinary tract infection.
Keep us posted on that refund
American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.
OK, here’s what we should allow on plane …
Can we look past this ridiculous debate about cellphones on planes? Can we ignore, for a moment, the breathless opinion polls, the pompous declarations by airlines that they’d never allow wireless chatter in their cabins, and the heated discussions you’ve read in your favorite travel blog?
Where are the frequent flier miles I won?
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?
A shocking problem with DirecTV
Patricia Wilson’s TVs are blown out. DirecTV blames her internal wiring, but she thinks the company has something to do with it. Now they’re at an impasse. Or are they?
Study: Loyalty programs make you buy more
For years, consumer advocates like me have been warning consumers like you that loyalty programs aren’t the “win-win” propositions companies claim they are.
Can’t fly after emergency appendectomy — how about a refund?
If you’ve ever wondered what goes on behind the scenes when a case comes in, let me offer a little glimpse. The email goes to a group of trusted advisors and … we argue.
What to do about the travel industry’s timeout clauses
A casual observer might have thought that Anthony LaMesa was booking a last-minute JetBlue Airways ticket from New York to Cancun, Mexico, on a whim, perhaps to escape the frigid winter weather.