Christopher Elliott
Hey, those aren’t the seats I bought on Ticketmaster – are they?
Michael Seldin’s concert tickets were not what he expected. Is Ticketmaster to blame?
Billed by American Airlines — and then billed again
Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What’s the problem?
Before you demand a refund, check your bank statement
Where’s Dannielle Beasley-Bundy’s refund from DirecTV? Is the check really “in the mail”?
What they don’t want you to know can hurt you
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.
Why is US Airways so un-American?
If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn’t over yet.
Is the TSA’s PreCheck program ready for what comes next?
The Transportation Security Administration’s vaunted new PreCheck system, which offers selected air travelers access to expedited security screening, is hurtling toward its first big test: a crowd of spring break passengers, quickly followed by a crush of inexperienced summer vacationers.
Airline cancels route – but what about my credits?
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?
Why doesn’t this Wells Fargo customer want his missing wallet?
When Peter Verstage finds a wallet on a London bus, he tries to do the right thing and return it to its owner. Easier said than done.