Why is my hotel dragging its feet on a refund?
Although Anthony Braxton cancels his hotel more than 24 hours before he checks in, the property charges a one-night penalty, anyway. Can’t Hotels.com help him get a refund?
Christopher Elliott
Lied to, overcharged and almost abandoned by Spirit Airlines
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
Who’s really to blame for these absurd luggage rules?
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.
Did Delta go the extra mile for me?
As an Amex-branded Platinum-level frequent flier for the better part of the last decade, Carolyn Stover Harvey counts herself among Delta Air Lines’ best customers. The kind of customer Delta would go the extra mile for.
Forced to downgrade because we paid with miles
A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class.
No sense of ownership in home rental phishing scams
The rental villa on the French Riviera that Sonia Guillaume found online looked picture-perfect. It featured an impeccably manicured garden, spacious living areas, a pool and stunning views of the medieval village of St. Paul de Vence.
What’s the real reason for my flight delay?
David Ludt’s flight to Strasbourg is delayed because of a mechanical problem and then canceled because of weather. Now Air France is refusing his ticket refund request. Is he out of luck?
Are airlines lying about taxes?
How far will an airline go to make an extra buck? Fudge a few numbers on their taxes, maybe?
“When I walked into the room everything was covered with bugs”
If you don’t like bugs, you might want to skip this story. It comes to us by way of Allison Nawracaj, who recently flew to Jamaica for her honeymoon.
Do I deserve a refund for a “minor” problem on my river cruise?
Bill and Mary Lou Haas were looking forward to a peaceful European river cruise booked through Vantage Travel during the Christmas holidays. But their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.