Will TSA’s new senior exemption make air travel safer?
Nothing makes you forget bad news faster than a little manufactured good news, a PR secret the TSA seems to have stumbled upon last week.
Nothing makes you forget bad news faster than a little manufactured good news, a PR secret the TSA seems to have stumbled upon last week.
Albert Muick books a four-star hotel through Expedia in Prague. Turns out, it’s just a three-star property. When he asks for a refund, he’s sent a series of form letters. What now?
Is pre-checking the box on an online transaction always unethical? I thought the answer to that question was obvious after the federal government weighed in on the issue, declaring it an “unfair and deceptive” practice, and the state of Minnesota fined two insurance companies for opt-out violations.
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
For the 12th year in a row, ID theft is the number-one complaint to the Federal Trade Commission, the agency announced last week.
Back in August, you might recall, the Transportation Department adopted a set of tough new consumer-protection rules to help airline passengers. In January, it added even more.
American Airlines promises Tracy Wilkinson a bereavement discount in the form of a refund after her grandfather dies. But now it isn’t even responding to her inquiries. Why the radio silence?
Tom Frankel rented an apartment last fall through an agency called UsaParis. When he left the rental, he says it was in immaculate condition, and like any responsible renter, he expected to get his $500 security deposit back promptly.
The roundrip airfare between Minneapolis and Washington that Kevin McDonald found on Delta Air Lines’ website came to $386 — not bad. But when he checked Expedia.com, he found the same tickets for $62 less.
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.