Christopher Elliott
Who’s really responsible for your flight delay?
Even though Kurt doesn’t work for the TSA, that doesn’t stop him from lending a hand when he’s stuck in a long line.
Berated for a screaming baby – do I deserve a full refund?
Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight, with screaming baby. But what?
Maybe your travel standards are too low
Incredible customer service used to be more or less synonymous. Shocked by how far standards had fallen when it comes to travel.
Hey Kohls, why can’t I have those body bags at the sale price?
Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase. Who is right?