Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with "You are my last hope."

“You are my last hope”

January 29, 2024February 2, 2015 by Christopher Elliott

I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope.”

John Wieroniey made a wrong turn while he was driving in Prague recently. He blamed his onboard navigation system for the traffic.

How to avoid a traffic “shakedown”

January 29, 2024January 31, 2015 by Christopher Elliott

John Wieroniey made a wrong turn while he was driving in Prague recently. He blamed his onboard navigation system for the traffic.

Hello, Dummy! Comcast calls its customers more shocking names

January 29, 2024January 30, 2015 by Christopher Elliott

The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.

I recently received a phone call from a company called Diversified Consultants about a debt I owed Dish Network for my satellite TV service.

Why is Dish still trying to collect from me?

January 29, 2024January 29, 2015 by Christopher Elliott

I recently received a phone call from a company called Diversified Consultants about a debt I owed Dish Network for my satellite TV service.

Do I really have to pay $623 for these “scratches” on my rental Beemer?

January 29, 2024January 27, 2015 by Christopher Elliott

Nicholas MacIlvaine’s problem with his rental BMW 3 Series is common. Unfortunately, the resolution is even more common.

An epic blizzard bearing down on the East Coast of the United States today is forcing passengers to ask difficult questions about compassion.

Does this blizzard expose the travel industry’s cold heart?

January 29, 2024January 26, 2015 by Christopher Elliott

An epic blizzard bearing down on the East Coast of the United States today is forcing passengers to ask difficult questions about compassion.

Don’t let your next rental car go flat

January 29, 2024January 25, 2015 by Christopher Elliott

A car rental should be the least dramatic part of your vacation. You pick up the vehicle, you drive it, you return it to the airport.

Hey travelers, is it better by bus?

January 29, 2024January 24, 2015 by Christopher Elliott

It’s difficult to understate the rarity of Shannon Lee’s complaint. It’s almost as unusual as the topic of this story: bus travel.

Mercedes Revilla reserves two seats on a British Airways flights, but she gets assigned different ones. Is she entitled to a refund?

Hey, these aren’t the seats I reserved!

January 29, 2024January 23, 2015 by Christopher Elliott

Mercedes Revilla reserves two seats on a British Airways flights, but she gets assigned different ones. Is she entitled to a refund?

After Diane McMillian's iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan.

iPhone freeze problem leads to big rate increase

August 2, 2024January 22, 2015 by Christopher Elliott

After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan.