Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

It's not as if Princess Cruises didn't care about the conditions in Andrew White's cabin on a recent cruise. But did it offer enough?

Princess Cruises with bad plumbing – but is this enough of a refund?

January 27, 2024June 17, 2014 by Christopher Elliott

David remembers the first time he flew with his bike. Back then, Continental Airlines didn’t charge him to check his Gitane 10-speed.

Airlines change gears on passengers flying with bikes

January 27, 2024June 15, 2014 by Christopher Elliott

The complimentary amenity kits on Amtrak's Empire Builder service from Chicago, Seattle and Los Angeles to Seattle vanished forever.

Amtrak goes off the rails for some passengers

January 27, 2024June 14, 2014 by Christopher Elliott

There's damage to the rental car, at least according to Hertz. But is the car in the photo the same one she rented?

Broadsided by a Hertz rental car damage claim

January 30, 2025June 13, 2014 by Christopher Elliott

Dave Olsen thought he might have a valid claim under Choice Hotels' best rate guarantee. Apparently, he thought wrong.

Choice Hotels – another worthless rate guarantee?

January 27, 2024June 10, 2014 by Christopher Elliott

Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.

Diana Younts' problem isn't her vacation rental from hell. That one, she fixed on her own. She was trying to leave a review.

Why can’t I leave a review about my vacation rental from hell?

January 27, 2024June 9, 2014 by Christopher Elliott

The deal-of-the-day site LivingSocial was offering a week at an all-inclusive resort on the pricey Caribbean for just $1,658.

Warning! Don’t be blinded by these flash sales

January 27, 2024June 8, 2014 by Christopher Elliott

The deal-of-the-day site LivingSocial was offering a week at an all-inclusive resort on the pricey Caribbean for just $1,658.

OK, here's an easy question: What's an airline ticket? They've redefined an airline ticket - it's time to fix that.

They’ve redefined an airline ticket – it’s time to fix that

January 27, 2024June 7, 2014 by Christopher Elliott

$Geoff Shaughnessy’s has an airline math problem. After his flight is canceled, his airline only refunds a fraction of his fare.$

Airline math problem: Why won’t American refund my flight?

January 27, 2024June 6, 2014 by Christopher Elliott

Ralph Lagergren's cell phone "protection" won't protect him when he tries to invoke a buyback clause. Is he out of luck?

Help! I’m having a disconnect with my cell phone insurance

October 18, 2023June 5, 2014 by Christopher Elliott