Berated for a screaming baby – do I deserve a full refund?
Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight, with screaming baby. But what?
Christopher Elliott
Maybe your travel standards are too low
Incredible customer service used to be more or less synonymous. Shocked by how far standards had fallen when it comes to travel.
Hey Kohls, why can’t I have those body bags at the sale price?
Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase. Who is right?
Is this enough compensation for being locked in the bathroom?
United Airlines flight 6260 from Los Angeles to Bozeman, Mont., experienced a little mechanical problem on July 2.
Why your next airline ticket purchase should be like buying a car
When Loren Witkin says that he shopped around for a new car, you can take him at his word, it promised no haggling and no hidden fees.
How to navigate the child-unfriendly skies
What is it with airlines and kids these days? Whether it’s an air carrier trying to squeeze more reservation fees.
What to do when things go “awry” with your Hotwire booking
Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What should she do?