No more lost luggage? It’s not science fiction
Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins.
Christopher Elliott
Special-needs travelers get a helping hand
Think travel is a challenge? Try doing it with a special-needs child. Jess knows what its like. Autistic daughter is prone to anxiety attacks
There’s something “odd” about this lost-luggage claim
Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
My microwave died – why won’t GE fix it?
When the brand-new microwave in Michael Schulman’s renovated house breaks, GE balks at a replacement — even though it has a known defect.
Beware of travel industry doublespeak
It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.
Nothing ‘E-Z’ about this $1,361 car rental repair bill
When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.
Help! My Sears dishwasher stopped working
Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?
He had the promise in writing, but it didn’t matter
That’s not an unreasonable request for any passenger. But you’d think US Airways would give it special consideration
Should airlines be re-regulated?
The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.
Let’s set the Wi-Fi free now!
If it’s 2015, then why are hotel guests still doing something so ’90s, like paying extra for an Internet connection?