Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.

Bonus! This Best Western Plus case just got solved by you

February 1, 2024March 17, 2015 by Christopher Elliott

Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.

Oops, wrong hitch!

February 1, 2024March 17, 2015 by Christopher Elliott

Jim Langford’s appointment with U-Haul went off without a hitch. Jim ask them to install a gooseneck hitch on his 2015 Ford F-350.

American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.

Is American Airlines cheating on the 24-hour rule?

May 24, 2024March 16, 2015 by Christopher Elliott

American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.

In early June, room rates at the five-star Plaza Hotel start at about $725 a night. So when Mania Baghdadi found a $119 rate.

A room at the Plaza Hotel for $119 a night? Where do I book?

February 1, 2024March 16, 2015 by Christopher Elliott

In early June, room rates at the five-star Plaza Hotel start at about $725 a night. So when Mania Baghdadi found a $119 rate.

Most horrible service and support from Travelocity. How do you even respond to someone like Harley Feldman? There are no words.

“Most horrible service and support from Travelocity”

May 6, 2024March 14, 2015 by Christopher Elliott

If you've ever done something for the frequent flier miles, like Rick Brown has, you probably know the dilemma.

Do seductive frequent flier programs hurt competition?

February 1, 2024March 14, 2015 by Christopher Elliott

If you’ve ever done something for the frequent flier miles, like Rick Brown has, you probably know the dilemma.

Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?

A little confused about my Groupon credit

September 27, 2025March 13, 2015 by Christopher Elliott

Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?

If you're a credit-card skeptic like I am, then maybe you've enjoyed your front row seat to the rise and apparent fall of foreign transaction fees.

Are credit cards with “no” foreign transaction fees still scammy?

February 1, 2024March 11, 2015 by Christopher Elliott

If you’re a credit-card skeptic like I am, then maybe you’ve enjoyed your front row seat to the rise and apparent fall of foreign transaction fees

They're furious with United for canceling Alicia's ticket and issuing an involuntary refund. Alicia Haviland missed her friend's funeral.

Furious at United because she missed her best friend’s funeral

February 1, 2024March 10, 2015 by Christopher Elliott

They’re furious with United for canceling Alicia’s ticket and issuing an involuntary refund. Alicia Haviland missed her friend’s funeral.

The $50 voucher Spirit Airlines offered Suzanne Marra for her troubles may have expired, but her anger is undiminished. And I really can't blame her.

This Spirit Airlines flight disaster should never have happened

February 1, 2024March 9, 2015 by Christopher Elliott

The $50 voucher Spirit Airlines offered her for her troubles may have expired, but her anger is undiminished. And I really can’t blame her.