Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Should airlines compensate their passengers for delays at the airport? Flying from Rome to Burlington via Philadelphia on US Airways.

Left at the wrong airport by airline after a cancellation

January 29, 2024October 20, 2014 by Christopher Elliott

Should airlines compensate their passengers for delays at the airport? Flying from Rome to Burlington via Philadelphia on US Airways.

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars

Should the government regulate loyalty programs?

January 29, 2024October 19, 2014 by Christopher Elliott

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars.

A wave of airline incidents has exposed the problem like a threadbare economy class seat on an aging puddle jumper.

Is it time for minimum airline seat standards?

January 29, 2024October 18, 2014 by Christopher Elliott

A wave of airline incidents has exposed the problem like a threadbare economy class seat on an aging puddle jumper.

Angela Newby books a room at a Ramada Inn, but when the hotel closes, her stay is in limbo. Who should she call?

Hang on, this hotel doesn’t exist!

January 29, 2024October 17, 2014 by Christopher Elliott

Angela Newby books a room at a Ramada Inn, but when the hotel closes, her stay is in limbo. Who should she call?

Veronica Wittmann buys a $100 gift certificate through a company called Cardcash. Then the money disappears. What happened?

Help, my Cardcash gift card is bogus!

January 29, 2024October 16, 2014 by Christopher Elliott

Veronica Wittmann buys a $100 gift certificate through a company called Cardcash. Then the money disappears. What happened?

When Gloria Brimley booked a flight through Cheaptickets, she thought she was getting a cheap first class seat.

She says she paid for a first-class ticket, so why didn’t she get one?

January 29, 2024October 14, 2014 by Christopher Elliott

When Gloria Brimley booked a flight through Cheaptickets, she thought she was getting a cheap first class seat.

Ed Zielinski isn't a novice flier and neither is his 15-year-old poodle. They pay a $125 pet carry-on fee, and the trio boards the plane.

Does flying poodle deserve a straight answer about his carrier?

January 29, 2024October 13, 2014 by Christopher Elliott

Ed Zielinski isn’t a novice flier and neither is his 15-year-old poodle. They pay a $125 pet carry-on fee, and the trio boards the plane.

Some airline passengers are more equal than others. But what happens when you suffer from allergies and the other passenger is a dog or cat?

Allergic to cats or dogs? Read this before you fly

January 29, 2024October 12, 2014 by Christopher Elliott

Some airline passengers are more equal than others. But what happens when you suffer from allergies and the other passenger is a dog or cat?

These travel double standards have gotta go!

January 29, 2024October 11, 2014 by Christopher Elliott

You break it, you pay for it. Unless you’re traveling. If they break it, you pay for it, too. Checked luggage sustained damage

When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the airline owe her anything?

Should Delta pay for my extra night in New York?

January 29, 2024October 10, 2014 by Christopher Elliott

When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the airline owe her anything?