Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Amid the ongoing car rental wars, he noticed several scrapes on the side of his vehicle, which he brought to the attention of an employee.

In the car rental wars, which side is right?

January 29, 2024November 1, 2014 by Christopher Elliott

Amid the ongoing car rental wars, he noticed several scrapes on the side of his vehicle, which he brought to the attention of an employee.

Europcar charges him $3,309. But it doesn’t send the repair records to his credit card company that insured the vehicle.

What happened to the repair records for my damaged rental car?

January 29, 2024October 31, 2014 by Christopher Elliott

Europcar charges him $3,309. But it doesn’t send the repair records to his credit card company that insured the vehicle.

Cynthia Morgan's credit card claims she's made too many "late" payments and is reporting her to a collection agency.

Is my credit card payment really “late”?

January 29, 2024October 30, 2014 by Christopher Elliott

Double-booked on Orbitz – but why didn’t they tell me?

January 29, 2024October 28, 2014 by Christopher Elliott

They didn’t keep their published schedule – why do we have to pay?

January 29, 2024October 27, 2014 by Christopher Elliott

It is perhaps one of the most glaring double standards in the travel industry: Airline is under no obligation to keep its schedule.

The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.

Why the travel industry’s favorite new word is “no” – and what to do about it

January 29, 2024October 26, 2014 by Christopher Elliott

The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.

Trouble on the road? Maybe the government can help. He did a double take when he saw the name on his airline ticket: "Donald Jeffries."

Trouble on the road? Maybe the government can help (seriously)

January 29, 2024October 25, 2014 by Christopher Elliott

Trouble on the road? Maybe the government can help. He did a double take when he saw the name on his airline ticket: “Donald Jeffries.”

Allison Ruark’s infant daughter doesn’t have a ticket. Who’s responsible for this mess? I booked tickets through Expedia.com.

My infant daughter doesn’t have a ticket – who’s responsible?

January 29, 2024October 24, 2014 by Christopher Elliott

Allison Ruark’s infant daughter doesn’t have a ticket. Who’s responsible for this mess? I booked tickets through Expedia.com.

Hey Verizon, what happened to those discounts you promised?

January 29, 2024October 23, 2014 by Christopher Elliott

Verizon promises Allen Myers $35 in monthly discounts on his bill, and he has it in writing. So why isn’t it honoring its agreement?

Janice contacted me recently to ask for help with a Princess Cruise case and after some consideration, she asked me to not get involved.

Honest passenger withdraws complaint after reviewing her paperwork

January 29, 2024October 21, 2014 by Christopher Elliott

Janice contacted me recently to ask for help with a Princess Cruise case and after some consideration, she asked me to not get involved.