Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Times that you can go without travel insurance

6 times when you’re better off without travel insurance

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Even though Jon Look is a frequent traveler, he always leaves home without one thing.

“I have never purchased a travel insurance policy,” admits Look, a retired photographer. “It adds expense and complications and rarely pays off.”

Traveling without insurance? Yep, most Americans still do it, and some of them with good reason. Because not everyone needs insurance and some people wouldn’t be able to use it even if they bought it.

As it turns out, there are times when you’ll want to skip that insurance policy. It may not be as often as you think, but it happens.

What’s ahead for hotel guests in 2018?

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When it comes to fees and surcharges, hotel guests are wondering: What’s next?

Mandatory “resort fees” mushroomed last year, even as hotels added new charges for all kinds of things, including cancellations and late checkouts. With pressure to squeeze even more profit from customers, you don’t have to be an industry insider to see where this is going.