United Airlines. When Susan Chibnall and her husband cancel their tickets to Switzerland, United Airlines promises them they can use their credit for a year. So why have their tickets expired?
After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it?
It’s time to disrupt the tipping economy. The travel industry is a great place to start.
Pamela O’Meara narrowly escaped the pre-existing conditions trap.
Oh, you know the trap. It’s the one where your insurance company tells you the policy is no good because your medical condition existed before you bought the policy. Yeah, that one.
In Arizona’s Sonoran desert, things aren’t always what they seem. Like those pigs scurrying around the Arizona-Sonora Desert Museum, a botanical garden a few miles outside of Tucson.
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised?
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint?
If there’s a busy season for travel insurance claims, this is probably it. Summer vacations are over, some prematurely. Hundreds of thousands of claims are working their way through the system.
When Marc Burdiss stepped into the shower at the Rio All-Suite Hotel & Casino in Las Vegas, he was shocked by the clear view of the bedroom through a glass window.
If you’re reading this, chances are something horrible has happened while you’re on vacation — a health scare, a disruption, even an unexpected death.
Maybe you’ve phoned your travel insurance company and the wheels are now in motion for a claim. And you’re wondering: What now?
