If I’m too contagious to fly can I get a refund for my flight?
Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So why is Lufthansa keeping his money?
Christopher Elliott
Should Honda replace the illegal tint on my used car?
The tint on Benjamin Schwartz’s Honda is not quite up to standards, and he wants his dealership to fix it. But should it?
Who’s really responsible for your flight delay?
Even though Kurt doesn’t work for the TSA, that doesn’t stop him from lending a hand when he’s stuck in a long line.
Berated for a screaming baby – do I deserve a full refund?
Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight, with screaming baby. But what?
Maybe your travel standards are too low
Incredible customer service used to be more or less synonymous. Shocked by how far standards had fallen when it comes to travel.