Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is she entitled to a refund?

Should United Airlines pay for its mistake – or should I?

March 27, 2024September 19, 2014 by Christopher Elliott

Dolores Gillespie thinks she's going to pay $12 for a handbag. But Kohl's has other plans for her purchase. Who is right?

Hey Kohls, why can’t I have those body bags at the sale price?

January 29, 2024September 18, 2014 by Christopher Elliott

Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase. Who is right?

Is this enough compensation for being locked in the bathroom?

January 29, 2024September 16, 2014 by Christopher Elliott

United Airlines flight 6260 from Los Angeles to Bozeman, Mont., experienced a little mechanical problem on July 2.

turbo83 / Shutterstock.com

That’s one fine mess you’ve gotten yourself into with your OneWorld flight

September 4, 2023September 15, 2014 by Christopher Elliott

When Loren Witkin says that he shopped around for a new car, you can take him at his word, it promised no haggling and no hidden fees.

Why your next airline ticket purchase should be like buying a car

January 28, 2024September 14, 2014 by Christopher Elliott

When Loren Witkin says that he shopped around for a new car, you can take him at his word, it promised no haggling and no hidden fees.

What is it with airlines and kids these days? Whether it's an air carrier trying to squeeze more reservation fees.

How to navigate the child-unfriendly skies

January 28, 2024September 13, 2014 by Christopher Elliott

What is it with airlines and kids these days? Whether it’s an air carrier trying to squeeze more reservation fees.

Elsa Chung's Hotwire booking goes "awry" after her promo code doesn't work and the hotel isn't what she expected. What should she do?

What to do when things go “awry” with your Hotwire booking

January 28, 2024September 12, 2014 by Christopher Elliott

Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What should she do?

Gavin Sullivan's parents are missing four months worth of emails, and they think Comcast is to blame. What should they do?

Four months of emails are MIA — what should we do?

June 20, 2024September 11, 2014 by Christopher Elliott

Gavin Sullivan’s parents are missing four months worth of emails, and they think Comcast is to blame. What should they do?

She noticed something unusual: Her online travel agency, Globester.com, had charged her twice for one ticket.

Well, it’s not quite a full refund, but it’ll do — or will it?

January 28, 2024September 9, 2014 by Christopher Elliott

She noticed something unusual: Her online travel agency, Globester.com, had charged her twice for one ticket.

The levy family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with locations in the Caribbean and Mexico.

Was he overcharged at his Puerto Vallarta hotel?

January 28, 2024September 8, 2014 by Christopher Elliott

The levy family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with locations in the Caribbean and Mexico.