When Audrey Kessler sells her home in Ravenna, Ohio, the $75 monthly bill from Ohio Valley Waste for trash service doesn’t stop. Even after she called, emailed, and filled out the company’s online form, the bills keep coming. How can she make them end?
When Rachel Newton books flights that include a leg on Transavia, a Dutch discount airline, she expects a no-frills experience — but not a surprise fee that doubles the cost of his trip. Why won’t the airline make things right?
When is a first-class ticket not a first-class ticket? When you’re Paul Nelson and you’re flying on American Airlines.
Marcy Schackne is mad.
She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were “beyond dirty” before finding one suitable to drive
After Richard Karwic left his cruise early to check on his elderly mother-in-law, he was shocked to receive a $300 fine from his cruise line.
As the Department of Homeland Security shutdown enters its seventh week, the administration has pivoted to a controversial fix: It’s deploying hundreds of Immigration and Customs Enforcement (ICE) agents to 14 major airports to plug the gaps left by unpaid TSA officers who are calling out or quitting.
From the top floor of Dock Inn, a hotel made of shipping containers with a commanding view of the harbor and dockyards, you might see a ferry bound for Sweden sliding silently by in the distance. Beyond it, there are the dense forests of the Steilküste, a coastline with steep cliffs plunging into a cold sea.
Vaughn Warriner’s Apple computer gets damaged in transit when he sends it his granddaughter. Now UPS is refusing his $400 claim. Can it do that?
Mansour Abado books a ticket for his father from Beirut to Austin, Texas, through Expedia. But there’s a problem: The flight doesn’t exist. Why can’t he get a refund for the bogus ticket?
Thulisile Hadebe thought she’d booked a thrilling getaway on Booking.com to a game lodge in South Africa, which promised an “amazing” experience in its chalets and opportunities to see giraffes, wildebeest and zebras.
