Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Klaus Melbye, director of the Wadden Sea Centre, surveys wildlife at a dike in Wadden Sea National Park.

Sustainable tourism: Can visitors save Denmark’s Wadden Sea?

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Denmark’s Wadden Sea National Park is pioneering radical climate adaptation by considering strategic retreat instead of building taller dikes. The UNESCO World Heritage Site spans Denmark, Germany, and the Netherlands, hosting up to 15 million migratory birds annually on the East Atlantic Flyway. Sea levels could rise 1.5 feet over the next 50 years. The park encourages tourists to forage invasive Pacific oysters that displace native blue mussels, with free guided oyster tours running from October to March. The conservation strategy operates entirely through voluntary partnerships with local landowners.

Editorial cartoon showing a confused customer holding out a credit card to a stern rental car counter agent who raises her hand to refuse it, with parked cars visible through the window in the background, depicting how Europcar agents pressure customers into buying duplicate insurance and refuse third-party coverage

Hotels.com and Europcar charged me twice for a one-way rental. Can I get my money back?

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Lawrence Signori prepaid Hotels.com $338 for a one-way Europcar rental in Porto, Portugal, with the one-way fee clearly included in his reservation. At pickup, the Europcar counter agent added $155 for the one-way fee, $155 for mandatory Premium Protection insurance, and a $97 Premium Station Surcharge despite his airport reservation. Europcar claimed only $243 of the prepayment was applied to the rental, with the rest going to Hotels.com as commission. Hotels.com initially provided only vague responses about the duplicate charges totaling $407.

Editorial illustration of an elderly man standing alone at the bright orange wooden door of a blue-toned classic French apartment building with wrought iron balconies, depicting Alan Nathan waiting for his missing luggage in Neuilly-sur-Seine after Luggage Forward and FedEx claimed phantom delivery

Luggage Forward promised to deliver my luggage. Instead, it delivered disappointment!

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Alan Nathan paid Luggage Forward $1,400 to ship four bags from Sonoma, California to Neuilly-sur-Seine, France, including his wife’s critical medical equipment. The premium service offered an on-time guarantee promising double the shipping fee for late deliveries. The shipping company asked for documents showing arrival into Ireland despite the clearly stated French address. FedEx then marked the bags as delivered and signed for by someone named Lou Ann, but Nathan’s building has no front desk and the concierge confirmed no contact from any delivery driver.

Editorial cartoon showing a frustrated middle-aged guest kneeling on the patterned hotel carpet pointing a complicated remote control at a large wall-mounted TV displaying static, illustrating how smart hotel room technology fails guests trying to perform basic functions like turning on the television

Smart hotel room syndrome: Is technology making your accommodations unusable?

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Smart hotel room syndrome describes the frustration when hotel technology designed to simplify stays actually makes them more complicated. According to a recent Hotels.com survey, 52 percent of hotels now offer tech walk-throughs at check-in because their rooms are too complex for guests to operate without tutorials. The technology saves hotels money on staffing and energy, increases sales through tablet upselling, and collects detailed guest data on usage, sleep duration, and bathroom time. Travel insurance does not cover damages from smart room failures, leaving guests to fend for themselves.

Editorial cartoon showing a smiling passenger with glasses holding a rolling suitcase at an airline check-in counter, where the agent's computer screen displays the word "FREE," illustrating the proposal to make checked bags free as a condition of any Spirit Airlines government bailout

If Spirit Airlines gets a government bailout, bags should fly free

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Spirit Airlines has reportedly asked the Trump Administration for $360 million in emergency funding as jet fuel prices doubled following the Iran conflict. After 9/11, Congress provided $5 billion in grants and $10 billion in loan guarantees to airlines. The COVID-19 Payroll Support Program delivered over $50 billion with conditions including killed change fees, capped executive pay, and restricted buybacks. Any new bailout should require Spirit to include one free checked bag in every fare for a minimum of five years, making taxpayer support deliver tangible passenger benefits.

Editorial cartoon showing an IRS official in a dark suit holding a briefcase labeled "IRS" watching a commercial airplane taking off, depicting the tension between tax authorities and budget airlines seeking a tax holiday during the jet fuel crisis

Budget airlines want a tax holiday—but where’s yours?

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The Association of Value Airlines, representing Spirit, Frontier, and Allegiant, is asking Congress to suspend the 7.5 percent federal excise tax on domestic tickets and the $5.30 per-segment fee, citing the jet fuel crisis following the Iran war. On a typical $369 roundtrip fare, passengers already pay roughly $47 in mandatory taxes and fees, inflating ticket prices by about 13 percent. Without a requirement to pass savings to consumers, any tax holiday would function as a corporate subsidy rather than traveler relief.

The Burgruine Trifels in Southwestern Germany's Palatinate region, which is undergoing a green transformation.

Germany has a 150-year-old rule about forests. It may be the sanest idea in travel right now.

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Southwestern Germany’s Palatinate region demonstrates how sustainable tourism can work in practice. The area combines 130 medieval castles with Germany’s only cross-border UNESCO biosphere reserve. Local foresters developed the sustainability concept Nachhaltigkeit over 150 years ago, establishing one core principle: never extract more wood from a forest annually than it can naturally produce. This simple rule of consuming only what you produce now guides everything from fungus-resistant grapevine cultivation to circular economy oil mills that repurpose press cake waste into high-protein food ingredients.

Illustration showing a frustrated couple standing under a large white VIP tent at a concert venue, with the tent blocking their view of the illuminated stage and crowd in the background, depicting how Ticketmaster sold premium second-row seats without disclosing the view obstruction

Ticketmaster sold me “great seats” that turned out to be obstructed. Where’s my refund?

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Vincent Manierre paid $475 each for second-row Oasis concert tickets at the Rose Bowl, expecting a clear stage view. A VIP tent blocked one-third of the stage. The tickets were not labeled obstructed view despite Ticketmaster’s stated policy requiring such disclosure. Ticketmaster refused a refund, claiming the event organizer controls refunds but would not reveal who that organizer is. Under Federal Trade Commission rules, selling tickets without disclosing obstructions when company policy promises such labeling can constitute deceptive trade practices.

When Bill Chellis's wife was hospitalized with pneumonia on their hotel check-in day, he immediately called Hampton Inn in Great Falls to cancel. The hotel charged him the full $173 anyway, citing late cancellation policy. He called Hilton customer service, wrote to corporate offices, and sent certified letters, but received no response for months. Hotels can legally enforce cancellation policies even for medical emergencies, but state consumer protection laws may require companies to act in good faith when customers provide documentation.

Hampton Inn charged me for a canceled room after my wife was hospitalized. Can I get my money back?

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When Bill Chellis’s wife was hospitalized with pneumonia on their hotel check-in day, he immediately called Hampton Inn in Great Falls to cancel. The hotel charged him the full $173 anyway, citing late cancellation policy. He called Hilton customer service, wrote to corporate offices, and sent certified letters, but received no response for months. Hotels can legally enforce cancellation policies even for medical emergencies, but state consumer protection laws may require companies to act in good faith when customers provide documentation.