Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

My microwave died – why won’t GE fix it?

January 29, 2024March 5, 2015 by Christopher Elliott

When the brand-new microwave in Michael Schulman’s renovated house breaks, GE balks at a replacement — even though it has a known defect.

It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.

Beware of travel industry doublespeak

January 29, 2024March 1, 2015 by Christopher Elliott

It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.

When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.

Nothing ‘E-Z’ about this $1,361 car rental repair bill

January 29, 2024February 27, 2015 by Christopher Elliott

When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.

Christopher Spark's dishwasher breaks -- and then it breaks again. Why won't Sears help him fix it in a reasonable amount of time?

Help! My Sears dishwasher stopped working

March 24, 2025February 26, 2015 by Christopher Elliott

Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?

That's not an unreasonable request for any passenger. But you'd think US Airways would give it special consideration

He had the promise in writing, but it didn’t matter

January 29, 2024February 24, 2015 by Christopher Elliott

That’s not an unreasonable request for any passenger. But you’d think US Airways would give it special consideration

The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.

Should airlines be re-regulated?

January 29, 2024February 22, 2015 by Christopher Elliott

The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.

If it's 2015, then why are hotel guests still doing something so '90s, like paying extra for an Internet connection?

Let’s set the Wi-Fi free now!

January 29, 2024February 21, 2015 by Christopher Elliott

If it’s 2015, then why are hotel guests still doing something so ’90s, like paying extra for an Internet connection?

After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

Help, my “free” Hilton HHonors points for car rental voucher doesn’t work at the airport

January 29, 2024February 20, 2015 by Christopher Elliott

After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

Lizet Pena sells her books through Amazon's Seller Central, but now she owes the company money. What happened? And can she get a refund?

Was I “scammed” by Amazon.com’s book seller program?

January 14, 2025February 19, 2015 by Christopher Elliott

Lizet Pena sells her books through Amazon’s Seller Central, but now she owes the company money. What happened? And can she get a refund?

Sometimes, just a little more information from Aer Lingus can make a complaint melt away like a late winter snow.

Well, why didn’t you just say so, Aer Lingus?

June 5, 2025February 17, 2015 by Christopher Elliott

Sometimes, just a little more information from Aer Lingus can make a complaint melt away like a late winter snow.