What to do about the ‘circumstances beyond our control’ excuse
Airport communication systems in Gainesville had stopped working. The airline said these circumstances were beyond its control.
Christopher Elliott
“Nothing more I can do at this point”
Priceline’s map of Daytona Beach, Fla., looked fine to Brian Hutcheson, so he made a bid on a hotel. And he got it.
Look out! Automated plazas take a toll on car rental customers
A few weeks ago, Amos only had a toll road, between him and his destination in Austin. It was missing an important feature: a toll booth.
Ripped off by your vacation rental? Not if you read this
It’s vacation rental horror story season. It’s the time of year when everyone loves to complain about that overpriced home.
Why won’t US Airways refund my change fees?
US Airways promised Kirkland Clarkson that it would refund her fees, but it hasn’t. Did the airline misspeak? Or did Clarkson misunderstand?
Why won’t these circus clowns refund my early termination fee?
Even though Verizon promises to waive Shawn Marie Schaffer’s early termination fee after she moves off the grid, she’s still stuck with it.
American Airlines is “sorry” about the flight attendant who had a psychotic breakdown
For Emma Basch and her family, a recent airline flight from Washington to New York was a pure nightmare from start to finish.
“You are my last hope”
I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope.”
How to avoid a traffic “shakedown”
John Wieroniey made a wrong turn while he was driving in Prague recently. He blamed his onboard navigation system for the traffic.
Hello, Dummy! Comcast calls its customers more shocking names
The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.