http://www.spiritair.com
2800 Executive Way
Miramar, FL 33025
(954) 447-7965
(800) 772-7117
How to get through to an operator
dial 1 and wait.
Overview
Spirit Airlines is one of the most complained-about airlines flying today. In an effort to be come what it calls an “ultra low cost” carrier, it has cut back or eliminated many of the customer service considerations that air travelers take for granted. Recently, despite outsourcing its customer service call center, Spirit appears to be taking customer service questions a little bit more more seriously. Let’s see if the trend holds.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
Contract of carriage
Customer service
Primary e-mail
Primary contact
Heather Harvey
Manager, customer relations
2800 Executive Way
Miramar, FL 33025
(954) 628-4957
heather.harvey@spiritair.com
Secondary contact (*):
Tony Lefebvre
Senior vice president, customer service
2800 Executive Way
Miramar, FL 33025
(954) 447-7965
Tony.Lefebvre@spiritair.com
Chief executive (*):
Ben Baldanza
President and chief executive
2800 Executive Way
Miramar, FL 33025
(954) 447-7965
ben.baldanza@spiritair.com
What others have to say about Spirit Airlines
Aviation Consumer Protection Division Air Travel Consumer Report
Epinions.com
Airline Quality Rating
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.
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p.s. – I agree with comments here that
1. this is discount, so don’t expect gobs of personnel answering phones or emails at corporate office
2. economy is bad enough, let’s not file a lawsuit or refer it to a Senator or Congressman, that will only put them out of business! Public humiliation is cheap and effective.
However, as with any business which THINKS they are entirely dependent upon web-based forms and services, they should AT LEAST be willing to receive technical PROBLEM REPORTS on their website. I wonder if that vendor is in India, too? If so, I don’t trust them with MY credit card information, they are INCOMPETENT.
My daughters fly back and forth between Las Vegas and Detroit (custody agreement). We used to usually use Spirit since they are one of the few airlines that offer a straight thru flight between the cities. The las time they flew, Spirit sat them in a row with a man that was drunk and loud. they never checked on the girls throughout the flight. They are supposed to put unaccompanied minors in a row by themselves (especially since you pay $100 per child each way).
We will never use this airline again.
What exactly would you expect from a $9 flight. Sure there are no meals ( what airline is offering that nowadays), you’re flight might be delayed ( what airline isn’t)…but for $9 a flight I will bring a sandwich and a book and enjoy a couple of extra mojitos with the money I saved!!
I paid for a full membership into the Spirit 9 Dollar club. We went on a flight and were handed an application for the credit card. We filled out the application and the next thing we know our membership number to book flights was terminated without our knowledge and we were unable to book any flights. All this was done by the credit card company and spirit. We can not get a new membership number for booking of the flights because spirit blames the credit card company for the cancelation and the credit card company is blaming spirit. But in the mean time, we as a paid customer is getting screwed and fighting with both places to get our membership back so we can use the services we paid for.
I think that the answer here is to avoid spirit airlines and beware of your membership if you get the credit card.
To avoid more bullshit, do not apply for their credit card
Hi everyone!
Let me start by introducing myself. I am the Customer Relations Manager of Spirit Airlines. I’ve been with the company for 2 years and 4 months, and managing the CR team for the last year and a half. Recently, I have been tasked with turning our customer perception around – which is why I am appealing to you here.
As I read through the posts on this and several other blogs, I find that this is the first time that I or my staff see the complaint. Prior to posting something negative about our company, I challenge you to reach out to our customer relations group or myself (Heather. Harvey@spiritair.com). You may also reach our consumer relations via our website, Spiritair.com by selecting the ‘Help’ tab at the top right corner of the home screen. In the search box please type contact us and select the ‘question/comment’ tab. We are committed to correcting our mistakes. Your complaints and compliments spur many conversations with upper management.
Our staff is a caring and intelligent group of individuals who see the bigger picture. Help us be a better company by bringing your issue to our attention – if we aren’t aware that there is a problem how are we going to fix it?
You have given us the opportunity to improve our service and we will do our best to do just that.
Please travel with us soon. It is always a privilege to welcome you aboard.
Sincerely,
Heather Harvey
Manager, Corporate Consumer Relations
Spirit Airlines
Heather,
Last year, I had the worst travel experience in my personal and professional life with Spirit. I e-mailed and called you numerous times and received no response. I ultimately ended up having to drive from Boca Raton to the FLL airport to address the matter in person. After two and a half hours of waiting, I resolved the matter reluctantly and not to my satisfaction. I will never fly Spirit Airlines again and I highly recommend others to think twice before flying Spirit. Actions speak louder than words and going forward I hope you practice what you preach.
Dana – would you mind emailing me at Heather.Harvey@spiritair.com? I’m afraid that when I posted my email address there is a space between Heather and the .Harvey@spiritair.com. I do apologize for this – Thank you for the opportunity to correct this.
Heather
I use Spirit all the time. The fares are great but there customer service was really bad about a year ago. They had many rude ticket counter people that seemed to be underpaid and overworked and did want to be there.
I think Spirit realized that had a problem because it seems like they have new management at the fort lauderdale airport.
The ticket counter people now smile and say thank you (something they never did in the past) and you are also greeted by a representive from Spirit when you walk in the door that is willing to help you (like “Thomas”).
I hope that Spirit is making money and continues to fly and improve on there service.
P.S.: I fly to New York mostly, I think they need new managament there also.
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