HOTEL
Case dismissed: Was there really no room at the inn?
Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.
Help! My vacation package is missing a hotel
After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.
The biggest complaint mistake you’ll ever make
If you have a gripe with a company — and let’s face it, at some point, everyone has a gripe with a company — here’s a cautionary tale about complaining.
Are hotel resort fees on their way out the door?
Even though the Doubletree San Juan isn’t really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.
Please cancel my nonrefundable hotel room, Priceline
Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.