HOTEL Archives

If you think the airline industry doesn't do anything right. Brian Crummy had to pay for the same night twice at two different hotels.

Yes, airlines can do something right

January 26, 2024April 12, 2014 by Christopher Elliott

Qadir's case like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights at a hotel.

Case dismissed: Was there really no room at the inn?

January 26, 2024March 25, 2014 by Christopher Elliott

Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.

The hotel was closed fro renovations, so why didn't anyone tell this traveler?

Help! My vacation package is missing a hotel

January 26, 2024March 21, 2014 by Christopher Elliott

After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.

If you have a gripe with a company — and let's face it, at some point, everyone has a gripe — here's a cautionary tale about complaining.

The biggest complaint mistake you’ll ever make

February 11, 2025February 12, 2014 by Christopher Elliott

If you have a gripe with a company — and let’s face it, at some point, everyone has a gripe with a company — here’s a cautionary tale about complaining.

Even though the Doubletree San Juan isn't really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit.

Are hotel resort fees on their way out the door?

January 26, 2024January 25, 2014 by Christopher Elliott

Even though the Doubletree San Juan isn’t really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.