Jorge booked a nonrefundable room at the Hampton Inn & Suites Reagan National Airport through Orbitz and then canceled the trip.

No credit for your nonrefundable hotel room

True, Jorge Sanchez-Salazar booked a nonrefundable room at the Hampton Inn & Suites Reagan National Airport through Orbitz. And it’s true, too, that he canceled the trip, and that under the rules, the hotel could keep his money — all of it.

Kate Silver didn't stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency.

“We have been ripped off”

Kate Silver didn’t stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency. Instead, she and her husband, Howard, were “walked” to the Hotel Continental when the Arlecchino was oversold.