HOTEL Archives

The surcharge seemed like nothing to Andy Fixman -- a "trivial amount" he says. But it meant everything to him.

Where does the clever hotel wordplay cross the line?

November 20, 2023July 5, 2012 by Christopher Elliott

The surcharged seemed like nothing to Andy Fixman — a “trivial amount” he says. But it meant everything to him.

DeLucia recently checked into the Radisson Blu Royal Hotel Copenhagen before a cruise vacation. He stored all of his valuables in the safe.

Their valuables disappeared from the hotel safe — and so did the hotel safe

November 20, 2023July 2, 2012 by Christopher Elliott

How safe is the safe in your hotel room? If you’re Steve DeLucia, not as safe as you think.

His SeaWorld vacation is sunk — where’s his refund?

November 24, 2023May 31, 2012 by Christopher Elliott

If you want to save a little money on your next SeaWorld vacation, booking a package might be a good move. That’s what Jim Strasbaugh thought when he found a two-day package at SeaWorld Orlando through SeaWorld Vacations.

The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, "breathtaking" views of the Caribbean.

Are energy fees about to make a comeback?

October 30, 2023May 16, 2012 by Christopher Elliott

The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, “breathtaking” views of the Caribbean and a “paradise found.”

She canceled her flights and asked her hotel, Lirolay Suites, for a full refund. But instead, it quietly pocketed her $700.

Do I deserve a refund after volcanic eruption?

November 23, 2023February 27, 2012 by Christopher Elliott

When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.

To Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a "club-level" room at the Disneyland Hotel.

Disney promised me fireworks! Where are the fireworks?

December 7, 2023January 30, 2012 by Christopher Elliott

It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”