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HOTEL

I recently tried to book a four-star hotel through Expedia's, which doesn't reveal the name of the hotel until you pay for it.

Are “unpublished” hotel reservations too hard to cancel?

January 22, 2024October 26, 2012 by Christopher Elliott

Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?

Categories Commentary, The Travel Troubleshooter

But no one told me the pool was closed!

January 22, 2024October 12, 2012 by Christopher Elliott

Renee Fasanella’s son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn’t anyone mention that, and can he get his money back?

Categories Commentary
He believed long-distance calls were free, but was charged almost $50. Wyndham customer service says it's up to the property to resolve.

What should I do about this $50 phone bill?

June 20, 2024September 28, 2012 by Christopher Elliott

Tyson Howard has to pay a $50 phone bill at his hotel. But wait — aren’t long-distance calls “free”? Well, kinda.

Categories Commentary, The Travel Troubleshooter
Nick Pilolla thought he'd made a reservation at the Renaissance Aruba Beach Resort & Casino through Otel.com, a European travel website.

A $500 fee for being American and other absurd hotel surcharges

January 22, 2024August 28, 2012 by Christopher Elliott

Nick Pilolla thought he’d made a reservation at the Renaissance Aruba Beach Resort & Casino through Otel.com, a European travel website.

Categories Commentary
Upon booking a stay through Hotels.com in Ocean City, Md., the traveler arrived to find the hotel closed for the season.

Hang on — are you sure your hotel’s closed for the season?

January 22, 2024August 17, 2012 by Christopher Elliott

When Steve Broman tries to check in to his hotel, he finds that it’s closed for the season. Now Hotels.com won’t give him a refund until it can confirm the hotel is closed. How long should he have to wait?

Categories The Travel Troubleshooter
New tipping traps you need to know about now. When it comes to tipping, beware of the words: “for your convenience.”

New tipping traps you need to know about now

May 4, 2024July 25, 2012 by Christopher Elliott

When it comes to tipping, beware of the words: “for your convenience.”

Categories Commentary
The storm that left large swaths without power provided an uncomfortable lesson to hotel guests and their reservation.

Unnatural disaster: What to do when your hotel doesn’t have room

January 22, 2024July 14, 2012 by Christopher Elliott

The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.

Categories Commentary, The Navigator
The surcharge seemed like nothing to Andy Fixman -- a "trivial amount" he says. But it meant everything to him.

Where does the clever hotel wordplay cross the line?

January 22, 2024July 5, 2012 by Christopher Elliott

The surcharged seemed like nothing to Andy Fixman — a “trivial amount” he says. But it meant everything to him.

Categories Commentary
DeLucia recently checked into the Radisson Blu Royal Hotel Copenhagen before a cruise vacation. He stored all of his valuables in the safe.

Their valuables disappeared from the hotel safe — and so did the hotel safe

January 22, 2024July 2, 2012 by Christopher Elliott

How safe is the safe in your hotel room? If you’re Steve DeLucia, not as safe as you think.

Categories Commentary
If you want to save a little money on your next SeaWorld vacation, booking it all in the same place might be a good move.

His SeaWorld vacation is sunk — where’s his refund?

January 22, 2024May 31, 2012 by Christopher Elliott

If you want to save a little money on your next SeaWorld vacation, booking a package might be a good move. That’s what Jim Strasbaugh thought when he found a two-day package at SeaWorld Orlando through SeaWorld Vacations.

Categories Commentary
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