Are “unpublished” hotel reservations too hard to cancel?
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
Renee Fasanella’s son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn’t anyone mention that, and can he get his money back?
Tyson Howard has to pay a $50 phone bill at his hotel. But wait — aren’t long-distance calls “free”? Well, kinda.
Nick Pilolla thought he’d made a reservation at the Renaissance Aruba Beach Resort & Casino through Otel.com, a European travel website.
When Steve Broman tries to check in to his hotel, he finds that it’s closed for the season. Now Hotels.com won’t give him a refund until it can confirm the hotel is closed. How long should he have to wait?
When it comes to tipping, beware of the words: “for your convenience.”
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.
The surcharged seemed like nothing to Andy Fixman — a “trivial amount” he says. But it meant everything to him.
How safe is the safe in your hotel room? If you’re Steve DeLucia, not as safe as you think.
If you want to save a little money on your next SeaWorld vacation, booking a package might be a good move. That’s what Jim Strasbaugh thought when he found a two-day package at SeaWorld Orlando through SeaWorld Vacations.