A diabetic episode — but no sympathy from Radisson Blu

What do a diabetic episode and a Radisson hotel’s expensive taste in lamps have to do with consumer advocacy? A lot, if you’re Sharon Kimball. Read more “A diabetic episode — but no sympathy from Radisson Blu”

What happens if your travel agent doesn’t pay your Best Western bill?

Two months after Ionela Sufaru stayed at the Best Western Atlantic Beach Hotel, she noticed a mysterious charge on her credit card. The hotel was making her pay for her stay again.
Read more “What happens if your travel agent doesn’t pay your Best Western bill?”

TripAdvisor left me on the hook for a $900 cancellation fee

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable, so she books an alternative hotel through TripAdvisor advertised as having no cancellation fee. When her first choice suddenly offers her a reservation, she happily confirms. So why does TripAdvisor charge her $911?
Read more “TripAdvisor left me on the hook for a $900 cancellation fee”

These new Sun Valley hotels are the subversive stars of the snow

They’re sleek, stylish — and a little subversive. They’re the new Sun Valley hotels, the Hotel Ketchum and the Limelight Hotel, and they already have stories to tell. Read more “These new Sun Valley hotels are the subversive stars of the snow”

My hotel is being used as Section 8 temporary housing. I demand a refund!

If a picture is worth a thousand words, then Maria Telegdy’s photos from her recent stay at a Relax Inn, which she says is used as Section 8 housing,  would make for a disturbing novel. Since we don’t have space for a novel here, we’ll just have to summarize her case and share the images with you. Read more “My hotel is being used as Section 8 temporary housing. I demand a refund!”