What do a diabetic episode and a Radisson hotel’s expensive taste in lamps have to do with consumer advocacy? A lot, if you’re Sharon Kimball. “A diabetic episode — but no sympathy from Radisson Blu”
Two months after Ionela Sufaru stayed at the Best Western Atlantic Beach Hotel, she noticed a mysterious charge on her credit card. The hotel was making her pay for her stay again.
“What happens if your travel agent doesn’t pay your Best Western bill?”
Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable, so she books an alternative hotel through TripAdvisor advertised as having no cancellation fee. When her first choice suddenly offers her a reservation, she happily confirms. So why does TripAdvisor charge her $911?
“TripAdvisor left me on the hook for a $900 cancellation fee”
When John Thompson lands in Washington D.C., he discovers that he’s missed the last connecting flight home to Boston. A gate agent assures him not to worry. She will be put him on a flight the next morning and he will receive a hotel reimbursement from American Airlines. But will he?
“A hotel reimbursement from American Airlines? Get it in writing”
They’re sleek, stylish — and a little subversive. They’re the new Sun Valley hotels, the Hotel Ketchum and the Limelight Hotel, and they already have stories to tell. “These new Sun Valley hotels are the subversive stars of the snow”