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Elliott Report

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HOTEL

Is it safe to buy travel at Costco?

Is it safe to buy travel from a warehouse club like Costco?

October 31, 2023 by Christopher Elliott

It might be safe to book your next trip through a warehouse club like Costco, BJ’s or Sam’s Club. But it depends on your definition of safe.

Categories Advocacy
For your convenience -- or is it?

Hotel fee warning: What “for your convenience” really means

December 2, 2023July 28, 2023 by Christopher Elliott

If you’ve ever seen the words “for your convenience” on a hotel bill, you probably suspect it’s not really for your convenience. It’s for their convenience.

Categories On Travel

How to find the best hotel at the lowest rate

October 23, 2023October 22, 2020 by Christopher Elliott

How do you find the best hotel at the lowest rate? If you have the right expert advice, you can find the perfect accommodations for your next trip. I’ve conducted hundreds of interviews with professionals to find the best tips on how to book a hotel room.

Categories Popular, Travel Problems, Ultimate Consumer Guides
Newest Sun Valley Hotels

These new Sun Valley hotels are the subversive stars of the snow

March 10, 2018 by Christopher Elliott

They’re sleek, stylish — and a little subversive. They’re the new Sun Valley hotels, the Hotel Ketchum and the Limelight Hotel, and they already have stories to tell.

Read more

Categories Destinations
Hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com promised her.

Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever

November 9, 2023September 4, 2017 by Christopher Elliott

Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her.

Categories Commentary
reserves a room through Expedia and ends up with nine extra unwanted rooms. They're nonrefundable. Is there any way to fix the error?

Accidentally booked 10 nonrefundable nights instead of one on Expedia

December 7, 2023September 1, 2017 by Christopher Elliott

Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error?

Categories The Travel Troubleshooter
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.

I’m still waiting for a refund from Hotels.com

November 24, 2023July 21, 2017 by Christopher Elliott

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.

Categories The Travel Troubleshooter
4290 Bistro at the Crowne Plaza Palo Alto, with its new hotel design, you'll see a plaque commemorating the property

This new hotel design concept blurs lines between work and play

August 13, 2023June 29, 2017 by Christopher Elliott

As you walk into the 4290 Bistro at the Crowne Plaza Palo Alto, in California’s Silicon Valley, you’ll see a plaque commemorating the property’s place in technology history. It was here that Internet pioneers Vint Cerf and Bob Kahn developed the TCP specification in 1973.

Categories Commentary
She didn't get a hotel refund from Expedia.

Expedia promised me a full refund of my hotel fee. Then it went back on its word

November 20, 2023November 1, 2016 by Christopher Elliott

Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?

Categories The Travel Troubleshooter
She didn't smoke in her room. So why did her hotel charge her?

There’s no smoke in my hotel room, so what’s this $250 charge?

October 27, 2023October 21, 2016 by Christopher Elliott

When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke.

Categories The Travel Troubleshooter
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