These new Sun Valley hotels are the subversive stars of the snow

They’re sleek, stylish — and a little subversive. They’re the new Sun Valley hotels, the Hotel Ketchum and the Limelight Hotel, and they already have stories to tell. Read more “These new Sun Valley hotels are the subversive stars of the snow”

At hotels, ‘for your convenience’ rarely is

Look out — the hotel “convenience” wave is spreading.
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Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever

Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her. Read more “Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever”

Accidentally booked 10 nonrefundable nights instead of one on Expedia

Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error? Read more “Accidentally booked 10 nonrefundable nights instead of one on Expedia”

I’m still waiting for a refund from Hotels.com

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”

This new hotel design concept blurs lines between work and play

As you walk into the 4290 Bistro at the Crowne Plaza Palo Alto, in California’s Silicon Valley, you’ll see a plaque commemorating the property’s place in technology history. It was here that Internet pioneers Vint Cerf and Bob Kahn developed the TCP specification in 1973.
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Expedia promised me a full refund of my hotel fee. Then it went back on its word

Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word? Read more “Expedia promised me a full refund of my hotel fee. Then it went back on its word”

There’s no smoke in my hotel room, so what’s this $250 charge?

When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke. Read more “There’s no smoke in my hotel room, so what’s this $250 charge?”

Another $72 in taxes for my hotel? But I thought we already paid!

When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees. Read more “Another $72 in taxes for my hotel? But I thought we already paid!”

Hotels love this new bill. Guests? Not so much.

The hotel industry is celebrating a big win after the recent introduction of the Stop Online Booking Scams Act of 2016 in the Senate.

Read more “Hotels love this new bill. Guests? Not so much.”