They’re sleek, stylish — and a little subversive. They’re the new Sun Valley hotels, the Hotel Ketchum and the Limelight Hotel, and they already have stories to tell. “These new Sun Valley hotels are the subversive stars of the snow”
Look out — the hotel “convenience” wave is spreading.
“At hotels, ‘for your convenience’ rarely is”
Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her. “Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever”
Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error? “Accidentally booked 10 nonrefundable nights instead of one on Expedia”
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. “I’m still waiting for a refund from Hotels.com”
As you walk into the 4290 Bistro at the Crowne Plaza Palo Alto, in California’s Silicon Valley, you’ll see a plaque commemorating the property’s place in technology history. It was here that Internet pioneers Vint Cerf and Bob Kahn developed the TCP specification in 1973.
“This new hotel design concept blurs lines between work and play”
Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word? “Expedia promised me a full refund of my hotel fee. Then it went back on its word”
When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke. “There’s no smoke in my hotel room, so what’s this $250 charge?”
When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees. “Another $72 in taxes for my hotel? But I thought we already paid!”
The hotel industry is celebrating a big win after the recent introduction of the Stop Online Booking Scams Act of 2016 in the Senate.