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Elliott Report

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HOTEL

Newest Sun Valley Hotels

These new Sun Valley hotels are the subversive stars of the snow

January 31, 2024March 10, 2018 by Christopher Elliott

They’re sleek, stylish — and a little subversive. They’re the new Sun Valley hotels, the Hotel Ketchum and the Limelight Hotel, and they already have stories to tell.

Categories Destinations
Hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com promised her.

Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever

February 1, 2024September 4, 2017 by Christopher Elliott

Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her.

Categories Commentary
reserves a room through Expedia and ends up with nine extra unwanted rooms. They're nonrefundable. Is there any way to fix the error?

Accidentally booked 10 nonrefundable nights instead of one on Expedia

February 1, 2024September 1, 2017 by Christopher Elliott

Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error?

Categories The Travel Troubleshooter
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.

I’m still waiting for a refund from Hotels.com

May 8, 2025July 21, 2017 by Christopher Elliott

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.

Categories The Travel Troubleshooter
4290 Bistro at the Crowne Plaza Palo Alto, with its new hotel design, you'll see a plaque commemorating the property

This new hotel design concept blurs lines between work and play

February 1, 2024June 29, 2017 by Christopher Elliott

As you walk into the 4290 Bistro at the Crowne Plaza Palo Alto, in California’s Silicon Valley, you’ll see a plaque commemorating the property’s place in technology history. It was here that Internet pioneers Vint Cerf and Bob Kahn developed the TCP specification in 1973.

Categories Commentary
She didn't get a hotel refund from Expedia.

Expedia promised me a full refund of my hotel fee. Then it went back on its word

February 2, 2024November 1, 2016 by Christopher Elliott

Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?

Categories The Travel Troubleshooter
She didn't smoke in her room. So why did her hotel charge her?

There’s no smoke in my hotel room, so what’s this $250 charge?

February 6, 2024October 21, 2016 by Christopher Elliott

When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke.

Categories The Travel Troubleshooter

Another $72 in taxes for my hotel? But I thought we already paid!

February 6, 2024October 16, 2016 by Christopher Elliott

When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees.

Categories Case Dismissed

If they resell my room, why can’t I get a refund?

February 6, 2024December 29, 2015 by Christopher Elliott

Just before Gerald and Byrone LoCasale set sail on an 18-day Princess cruise from Fort Lauderdale, Fla., to Los Angeles, disaster struck.

Categories Commentary
visa, paperwork, document, travel, expiration, date, passport, renewal, immigration

Hey Hotels.com, when were you planning to tell me I needed a visa?

December 15, 2023December 26, 2015 by Christopher Elliott

When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?

Categories The Travel Troubleshooter
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