Help! My Hotwire hotel is in a dangerous neighborhood
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.
HOTEL
“They threw five grown women in their pajamas out on the streets of Boston”
Did the hotel leave five grown women to fend for themselves in their pajamas on the frigid streets of Boston?
Why won’t InterContinental Hotels honor its “best” price guarantee?
A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal.
Where’s the refund for our second honeymoon, US Airways?
Stanley’s hotel refunds $887 after his stay. But it sends the money to US Airways Vacations, the tour operator through which he booked.
Here’s a cautionary tale about naming your own price for a hotel
Charles Shapiro and his wife visit Budapest, Hungary, every year, but this time it’s her 80th birthday, it might be the last trip.
These travel double standards have gotta go!
You break it, you pay for it. Unless you’re traveling. If they break it, you pay for it, too. Checked luggage sustained damage
Should Delta pay for my extra night in New York?
When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the airline owe her anything?
Maybe your travel standards are too low
Incredible customer service used to be more or less synonymous. Shocked by how far standards had fallen when it comes to travel.
What to do when things go “awry” with your Hotwire booking
Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What should she do?
When you’re traveling, a picture can be worth a thousand dollars
You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.