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HOTEL

Is something wrong with Hotwire’s smoking filter?

February 5, 2024October 2, 2015 by Christopher Elliott

When Michelle Palenschat books a room through Hotwire, she ends up in a smoking room. Can the company do that?

Categories The Travel Troubleshooter

Do Americans really make 15 million “bogus” hotel reservations a year?

February 5, 2024September 30, 2015 by Christopher Elliott

American travelers make approximately 15 million “bogus” hotel bookings a year more than the 2.5 million reservations previously believed

Categories Commentary

What to do about hotel renovation hassles

February 5, 2024August 29, 2015 by Christopher Elliott

As hotel renovations go, the one Robert Reich experienced was pretty extreme. The property he’d booked in Baltimore.

Categories The Navigator
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn't come close.

Look before you book on Priceline

July 24, 2024August 28, 2015 by Christopher Elliott

John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close.

Categories The Travel Troubleshooter
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.

Help! My Hotwire hotel is in a dangerous neighborhood

February 5, 2024March 27, 2015 by Christopher Elliott

Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.

Categories The Travel Troubleshooter
Did the hotel leave five grown women to fend for themselves in their pajamas on the frigid streets of Boston?

“They threw five grown women in their pajamas out on the streets of Boston”

February 1, 2024March 23, 2015 by Christopher Elliott

Did the hotel leave five grown women to fend for themselves in their pajamas on the frigid streets of Boston?

Categories Advocacy
A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal.

Why won’t InterContinental Hotels honor its “best” price guarantee?

January 29, 2024December 30, 2014 by Christopher Elliott

A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal.

Categories Case Dismissed
Stanley’s hotel refunds $887 after his stay. But it sends the money to US Airways Vacations, the tour operator through which he booked.

Where’s the refund for our second honeymoon, US Airways?

January 29, 2024December 26, 2014 by Christopher Elliott

Stanley’s hotel refunds $887 after his stay. But it sends the money to US Airways Vacations, the tour operator through which he booked.

Categories The Travel Troubleshooter
Charles Shapiro and his wife visit Budapest, Hungary, every year, but this time it's her 80th birthday, it might be the last trip.

Here’s a cautionary tale about naming your own price for a hotel

January 29, 2024November 19, 2014 by Christopher Elliott

Charles Shapiro and his wife visit Budapest, Hungary, every year, but this time it’s her 80th birthday, it might be the last trip.

Categories Case Dismissed
You break it, you pay for it. Unless you're traveling. If they break it, you pay for it, too. Checked luggage sustained damage

These travel double standards have gotta go!

January 29, 2024October 11, 2014 by Christopher Elliott

You break it, you pay for it. Unless you’re traveling. If they break it, you pay for it, too. Checked luggage sustained damage

Categories Commentary
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