If you’ve ever felt frozen on a plane, or caught a whiff of vanilla in a hotel lobby, or couldn’t quite make a Wi-Fi connection in your room, congratulations: You may be a victim of the travel industry’s latest manipulation tactics.
A noisy, cracked induction cooktop from Frigidaire leaves Linda Lockwood chasing repairs, dealing with missed appointments, and getting the runaround from both the manufacturer and Best Buy. After months of unanswered calls and emails, Lockwood wonders: Will anyone take responsibility for this $1,400 kitchen disaster?
Kao Spencer flew from Philadelphia to Portland, Maine, on American Airlines earlier this month. She checked her $7,000 custom wheelchair, trusting the carrier to handle it with care.
Gerardine D’Sa checks two bags in Bangalore but only receives one in Chicago. Air France’s customer service team rejects her legitimate receipts with absurd excuses. Can D’Sa recover the full compensation she deserves under international law?
Somewhere in Antwerp, Belgium, Patricia Fiedler’s Viator day tour came to a screeching halt. It wasn’t when she and her sister were ten minutes late returning to their bus and got left behind. No, the tour was an “unmitigated disaster” long before then, she says.
Imagine this: You buy a new dishwasher, but two days later, your kitchen fills with smoke. The stench of burnt plastic hangs thick in the air, and water pools across your floor. Turns out the heating element failed on the new dishwasher and burned a hole straight through the machine.
The problem with artificial intelligence is simple: When travelers need it the most, it is the least helpful.
Joe Burley buys a mini PC on eBay, but the seller ships his package to another address. When USPS confirms the delivery wasn’t to Burley, eBay denies his refund, citing an exception in its policy. Can he get this sorted out?
Todd Brueshoff cancels his Hertz rental through Expedia two days before pickup and receives an email confirming that there’s no cancellation fee. But wait, there is! Hertz charges him a $52 no-show fee. Can he get his money back?
As a cancer survivor recovering from a stem cell transplant, Kim Snyder says she needed to avoid crowded spaces and germs while rebuilding her immune system. Flying felt too risky. The Amtrak Auto Train, with its private bedroom option, seemed like the perfect solution for her trip from Virginia to Florida.
