It never crossed my mind that the most dangerous thing in Nairobi would be on the road. A mosquito carrying an exotic disease or a hippopotamus, maybe. But when I boarded a bus — and then gripped the seat in front of me in panic as it nearly collided with several vehicles on the road — I knew I was wrong.
Joanne Pantaleo thought her pricey high-frequency wand would grow hair, not headaches. After the gadget died, the merchant vanished, and American Express sided with the fraudsters. Is she stuck with a broken gadget?
When John Sand landed in Munich and picked up his rental car from Enterprise, he was ready for a fun-filled European road trip. Instead, he took an unexpected detour that left him without wheels for 36 hours and forced him to navigate a Kafkaesque customer service maze.
Walter Gluzkin faces a months-long battle with National Car Rental over a damage claim on a Hyundai Sonata he returned just 30 minutes after picking it up. National’s damage recovery unit is demanding his insurance information for repairs he says he never caused. Can National get away with that?
Nathan Heinrich wanted an adventure when he rented a Ford Mustang Mach-E SUV for a Northern California road trip. Instead, he got a misadventure.
When it comes to skiing, it may be impossible to have too much travel insurance coverage.
Charlene Burgett faces every concertgoer’s nightmare when she discovers her expensive StubHub tickets offer no view of Jason Bonham, the drummer she specifically came to see at the Celebrity Theatre in Phoenix. Can she get a refund?
When Jason Hanna prepaid $525 for a weekend at the Four Points by Sheraton LAX, he expected to stay at the Four Points by Sheraton LAX.
Aren’t you being a little paranoid, thinking that your airline or hotel is spying on you? Are you overdoing it by switching to “private” mode on your browser when you buy airline tickets, to avoid paying a higher price?
Spirit Airlines is haunting the halls of bankruptcy court again. For the second time in about a year, the threat of liquidation looms large for the beleaguered discount carrier.
