Are airline tickets too expensive?
If you haven’t looked at airfares lately, you might want to sit down before you read this. The numbers on the screen aren’t a glitch. They’re the shocking new reality of a Middle East conflict.
CONSUMER ADVOCACY
StubHub said it sent my UFC tickets — but I never received them
Roland Nazariyan buys three sets of tickets to a UFC fight through StubHub. But the real battle comes after the event — with StubHub’s customer service department. Two sets of tickets never showed up and were eventually refunded. But the third order, worth $4,605, turned into a heavyweight bout. Who will come out on top?
Frontier Airlines melted my stroller. Why won’t it pay for a replacement?
When Cheryce White flies from Phoenix to Seattle, she gate-checks her stroller. But when she retrieves it, the plastic frame is melted and the fabric undercarriage warped — so damaged it’s unsafe to use. She files a claim, but Frontier rejects it as “normal wear and tear.” After weeks of emails and follow-ups, she still hasn’t received a proper response. Can she get reimbursed?
Aer Lingus owes me $1,285 but claims my bank doesn’t exist
To say that Jerry Slaff’s trip from Washington to Prague didn’t go as planned would probably be an understatement.
Have airlines failed you during the Iran war?
As the war with Iran escalates, hundreds of thousands of travelers have found themselves stuck between closed airspaces and indifferent carrier policies. You might think a global airline would prioritize getting you out of harm’s way, but the reality is much more cynical. Airlines are looking at their bottom line first—not your safety
This Frigidaire refrigerator keeps breaking — but the company refuses to replace it
Victoria Evans thinks she made a smart purchase when she buys a Frigidaire refrigerator. But within 7 months, her appliance starts flashing temperature warnings and spoiling her food. Multiple repair visits under warranty fail to fix the recurring problem, and technicians twice declare the unit unrepairable. Yet Frigidaire is giving her the cold shoulder.
I booked a hotel with American Airlines miles. Why do I have to pay this $165 resort fee?
Lai Leong thought she was helping her friend Zeng by using some of her American Airlines miles to book a hotel in Honolulu. She had no idea that Zeng would be on the hook for a surprise fee.
H&R Block made a mistake on my taxes. Why won’t it help me?
When Lance Croft gets hit with $14,000 in IRS penalties, he discovers that his H&R Block tax preparer missed a page on his return. After two claim denials and six months of back-and-forth, can he get H&R to honor its 100% Accuracy Guarantee guarantee?
CONSUMER ALERT: Airlines are hiking bag fees—again
Don’t look now, but the cost of checking your luggage is quietly rising again. American Airlines just raised the price for a second checked bag for tickets issued on or after February 20.
Will an Iran war ground your travel plans?
If you’re holding a ticket to Europe or Asia, you might want to check your flight status after you finish this article. The U.S. military is massing an impressive amount of hardware in the Persian Gulf, with reports suggesting a decision to attack Iran could come within the next week.