Victoria Evans thinks she made a smart purchase when she buys a Frigidaire refrigerator. But within 7 months, her appliance starts flashing temperature warnings and spoiling her food. Multiple repair visits under warranty fail to fix the recurring problem, and technicians twice declare the unit unrepairable. Yet Frigidaire is giving her the cold shoulder.
Lai Leong thought she was helping her friend Zeng by using some of her American Airlines miles to book a hotel in Honolulu. She had no idea that Zeng would be on the hook for a surprise fee.
When Lance Croft gets hit with $14,000 in IRS penalties, he discovers that his H&R Block tax preparer missed a page on his return. After two claim denials and six months of back-and-forth, can he get H&R to honor its 100% Accuracy Guarantee guarantee?
Don’t look now, but the cost of checking your luggage is quietly rising again. American Airlines just raised the price for a second checked bag for tickets issued on or after February 20.
If you’re holding a ticket to Europe or Asia, you might want to check your flight status after you finish this article. The U.S. military is massing an impressive amount of hardware in the Persian Gulf, with reports suggesting a decision to attack Iran could come within the next week.
It never crossed my mind that the most dangerous thing in Nairobi would be on the road. A mosquito carrying an exotic disease or a hippopotamus, maybe. But when I boarded a bus — and then gripped the seat in front of me in panic as it nearly collided with several vehicles on the road — I knew I was wrong.
Joanne Pantaleo thought her pricey high-frequency wand would grow hair, not headaches. After the gadget died, the merchant vanished, and American Express sided with the fraudsters. Is she stuck with a broken gadget?
When John Sand landed in Munich and picked up his rental car from Enterprise, he was ready for a fun-filled European road trip. Instead, he took an unexpected detour that left him without wheels for 36 hours and forced him to navigate a Kafkaesque customer service maze.
Walter Gluzkin faces a months-long battle with National Car Rental over a damage claim on a Hyundai Sonata he returned just 30 minutes after picking it up. National’s damage recovery unit is demanding his insurance information for repairs he says he never caused. Can National get away with that?
Nathan Heinrich wanted an adventure when he rented a Ford Mustang Mach-E SUV for a Northern California road trip. Instead, he got a misadventure.
