Frustrated travelers start recording customer service phone calls. But does it work?
Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.
Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.
Becky Taylor’s view at a P!nk concert is obstructed by a foul-ball net. She wants her money back from Ticketmaster. Does she have a case?
After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?
Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?
Want to block the latest airline mergers? Here’s how your voice can challenge the turbulence of airline mergers and protect passenger rights.
After Andrew Bottorff returns his surge protector to Amazon through a Whole Foods store, Amazon tries to charge him again. How can he get his money back?
When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?
When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want.
Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?
Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?