COMPENSATION Archives

If you're a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need help.

What is this “thing” in my airline meal – and what are you going to do about it?

January 27, 2024July 1, 2014 by Christopher Elliott

It's not as if Princess Cruises didn't care about the conditions in Andrew White's cabin on a recent cruise. But did it offer enough?

Princess Cruises with bad plumbing – but is this enough of a refund?

January 27, 2024June 17, 2014 by Christopher Elliott

If you've ever flown on JetBlue, you know that everyone pitches in to clean the plane after the flight.And when I say "everyone" I mean it.

JetBlue and the case of the full barf bag

January 26, 2024May 12, 2014 by Christopher Elliott

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

“Even though some folks might not believe it, airlines have a heart”

January 26, 2024May 6, 2014 by Christopher Elliott

What if I told you that your airline owed you money? What if I said it effectively overbills every American for tickets?

Are airlines under-compensating you?

January 26, 2024April 19, 2014 by Christopher Elliott

All Robin Rosner wanted was a little peace and quiet when she checked into the Sheraton Centre hotel in Toronto recently.

What does a hotel owe me for construction noise?

January 23, 2024August 20, 2013 by Christopher Elliott

All Robin Rosner wanted was a little peace and quiet when she checked into the Sheraton Centre in Toronto recently.

When an unstoppable force meets an immovable object, you get what happened to Paul and Cindy Bergeson on their trip to Mexico.

A “royal” complaint with the right resolution? Maybe not

January 23, 2024April 5, 2013 by Christopher Elliott

Amanda was "very upset" after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.

Did United offer me compensation for a rough night in the ballroom?

January 22, 2024January 18, 2013 by Christopher Elliott

Amanda Ellis says she was “very upset” after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.

Tom Posch missed a weekend trip to Cleveland last summer after United Airlines overbooked his flight. Airline offered as compensation.

A long, bumpy ride to denied-boarding compensation

February 17, 2024December 22, 2012 by Christopher Elliott

Tom Posch missed a weekend trip to Cleveland last summer after United Airlines overbooked his flight. Normally, travelers in Posch’s shoes would quietly accept the flight vouchers the airline offered as compensation.

Anything can happen on a plane. Anything did happen to Rita Auth when she boarded a recent flight from Dallas to Tucson.

Someone urinated on my airline seat — is this enough compensation?

January 22, 2024December 6, 2012 by Christopher Elliott

Anything can happen on a plane. Anything did happen to Rita Auth when she boarded a recent flight from Dallas to Tucson.

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