COMPENSATION Archives

Heather Stork's flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers.

Did Delta do enough for this delayed passenger?

December 8, 2023November 24, 2015 by Christopher Elliott

Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?

I feel partially responsible for what happened to the Keberles. They contacted me with a question about travel insurance and compensation.

Is this enough compensation for an interrupted Windstar cruise?

February 5, 2024November 17, 2015 by Christopher Elliott

I feel partially responsible for what happened to the Keberles. They contacted me with a question about travel insurance and compensation.

Is this enough compensation for a ‘difficult’ journey?

February 5, 2024November 3, 2015 by Christopher Elliott

Air travel can be hard. It’s been that way since the dawn of commercial aviation — and people like Robert Oliver know it.

FlipKey sends bride packing — can this wedding be saved?

December 14, 2023October 12, 2015 by Christopher Elliott

Like any bride-to-be, Sam O’Hanlon-Videau didn’t leave anything to chance when she planned her destination wedding in Hawaii.

Should airlines compensate their passengers for delays at the airport? Flying from Rome to Burlington via Philadelphia on US Airways.

Left at the wrong airport by airline after a cancellation

January 29, 2024October 20, 2014 by Christopher Elliott

Should airlines compensate their passengers for delays at the airport? Flying from Rome to Burlington via Philadelphia on US Airways.

British Airways "technical" issues, as Brian Osborn recalls. 12-day Vacation to Scotland, cut short by a faulty plane or two.

British Airways abbreviated my vacation — what am I owed?

January 29, 2024September 30, 2014 by Christopher Elliott

If you're a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need help.

What is this “thing” in my airline meal – and what are you going to do about it?

January 27, 2024July 1, 2014 by Christopher Elliott

It's not as if Princess Cruises didn't care about the conditions in Andrew White's cabin on a recent cruise. But did it offer enough?

Princess Cruises with bad plumbing – but is this enough of a refund?

January 27, 2024June 17, 2014 by Christopher Elliott

If you've ever flown on JetBlue, you know that everyone pitches in to clean the plane after the flight.And when I say "everyone" I mean it.

JetBlue and the case of the full barf bag

January 26, 2024May 12, 2014 by Christopher Elliott

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

“Even though some folks might not believe it, airlines have a heart”

January 26, 2024May 6, 2014 by Christopher Elliott

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