A stranger on my bus tour made me sick. Can I get a refund?

Gayle Hackner took a Trafalgar bus tour throughout Spain and Portugal for 13 days. During that time, she was disgusted that a man and his young son in adjacent seats appeared to be sick. Their constant coughing irritated her. But the last straw came at the end of the tour when she woke up sick herself. Now that she’s home, she wants to know if Trafalgar owes her a refund for this unpleasant bus tour. Read more “A stranger on my bus tour made me sick. Can I get a refund?”

Orkin says there were no bedbugs in our hotel room — so what bit us?

When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control. This specialist confirmed that the room contained no bedbugs. So why is Paddock now asking for almost $3,000 in damages? Read more “Orkin says there were no bedbugs in our hotel room — so what bit us?”

No, a stuck seatbelt on your Delta Air Lines flight doesn’t lead to a $5,000 windfall

If you’ve ever been on an airplane, then you’re familiar with the “fasten seatbelt” sign. But what if your seatbelt won’t unfasten? Is a stuck seatbelt worth $5,000 in compensation? That’s what Delta Air Lines passenger Beverly Milne wants to know.

Read more “No, a stuck seatbelt on your Delta Air Lines flight doesn’t lead to a $5,000 windfall”

A flight delay ends with a missed business meeting — who is responsible?

What kind of compensation can you expect from an airline when a flight delay makes you miss an important event? What if missing that event causes you to lose a customer or hurts you in your job? Do you get anything extra? Read more “A flight delay ends with a missed business meeting — who is responsible?”

Iberia advised us of our “passengers’ rights,” but then ignored them all

Occasionally our advocates encounter cases, like Beth Agnew’s, that make us want to beat our heads against the wall in frustration. Read more “Iberia advised us of our “passengers’ rights,” but then ignored them all”