Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?
Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?
Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.
Baris Evran’s story may sound familiar. The resolution will not.
After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it?
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised?
When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help?
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
