Skip to content
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
Get Help
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us

COMPENSATION

Sherry Fadely was denied boarding on her Aer Lingus flight in Madrid, despite having a ticket booked through Alaska Airlines. She spent $3,244 on a new ticket. After months of seeking a refund, Alaska Airlines agreed to refund her miles and pay $3,244 in compensation following advocacy, highlighting the complexities of code-sharing and the importance of knowing passenger rights under EU regulations like EC 261.

Denied boarding compensation: Why Alaska Airlines owes a $3,244 refund under EU261

May 23, 2025May 21, 2025 by Christopher Elliott

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?

Categories The Travel Troubleshooter
Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him for the missed show?

StubHub couldn’t deliver my Rod Stewart tickets. Am I owed any compensation?

June 9, 2025February 28, 2025 by Christopher Elliott

Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him for the missed show?

Categories Problem Solved
Emily Weir wants compensation from Lufthansa after her flights from New York to Delhi are delayed and rerouted. But Lufthansa won't pay her a dime. What's going on?

Lufthansa screwed up my flights to India. Do I deserve compensation?

May 28, 2025February 12, 2025 by Christopher Elliott

Emily Weir wants compensation from Lufthansa after her flights from New York to Delhi are delayed and rerouted. But Lufthansa won’t pay her a dime. What’s going on?

Categories The Travel Troubleshooter
Alex and Jaime Passakos experienced a disappointing wedding at Sandals Montego Bay, citing issues like poor hair styling, an ineffective bridal assistant, missed sunset photos, and damaged wedding attire. Most distressingly, their wedding photos and video were of poor quality. The couple initially sought a refund for the wedding portion of their $48,000 trip. Sandals offered a partial refund and a free stay, which was negotiated up after complaints. Ultimately, Sandals increased their compensation offer, which the couple accepted.

My wedding was ruined! What does Sandals owe me?

October 19, 2024September 23, 2024 by Christopher Elliott

Alex and Jaime Passakos say their honeymoon at Sandals was ruined — and they want compensation.

Categories Advocacy
Catriona Garry missed her flight from Edinburgh to Dublin due to Aer Lingus' staffing issues, which led to a three-hour wait with only one ticket agent. Consequently, she missed her connecting flight to Boston and was wrongly charged $1,200 in rebooking fees. Despite contacting Aer Lingus for six months and escalating the issue to their CEO, she faced delays and unhelpful responses. After a thorough review of her case, highlighting the responsibilities of Aer Lingus and their third-party partner, Swissport, the airline finally refunded her rebooking fees nearly seven months after her trip.

Aer Lingus made me miss my flight. Then it charged me these booking fees!

December 18, 2024August 21, 2024 by Christopher Elliott

Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?

Categories The Travel Troubleshooter
Joan Cassell sent her iPhone XR to Gazelle for recycling, but a disagreement over its condition led her to request its return. Gazelle claimed the phone was mailed back, but Joan never received it. Tracking information showed it was sent, but no delivery evidence was provided. Gazelle insisted the phone was stolen and advised filing a police report. After contacting the company on her behalf, they admitted USPS lost the device and compensated Joan with $170, exceeding the original offer. This story highlights the challenges of returning used electronics.

Gazelle lost my iPhone. Can you help me find it?

August 2, 2024July 26, 2024 by Christopher Elliott

Where is Joan Cassell’s iPhone? Gazelle says it sent it back to her, but there’s no evidence it was delivered. Whose responsibility is this lost phone?

Categories Problem Solved
When an airline loses your luggage, does it have to fully refund your expenses? That's what Adam Hirsch would like to know after Swiss International Airlines lost his luggage on a flight from Los Angeles to Venice, Italy.

Swiss lost luggage problem: Can the airline only refund me for half my expenses?

March 24, 2025July 15, 2024 by Christopher Elliott

When an airline loses your luggage, does it have to fully refund your expenses? That’s what Adam Hirsch would like to know after Swiss International Airlines lost his luggage on a flight from Los Angeles to Venice, Italy.

Categories Advocacy
The engine in Ali Cotton's Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?

September 10, 2024April 12, 2024 by Christopher Elliott

The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Categories Problem Solved
When Coty Cockrell found out he'd be stuck in Mexico City for a day after missing a flight connection, an Aeromexico representative told him not to worry. The airline would cover his lodging and food expenses. It didn't.

A missed connection and a $300 bill — did Aeromexico offer him enough compensation?

March 21, 2024March 18, 2024 by Christopher Elliott

When Coty Cockrell found out he’d be stuck in Mexico City for a day after missing a flight connection, an Aeromexico representative told him not to worry. The airline would cover his lodging and food expenses. It didn’t.

Categories Advocacy, Is This Enough Compensation?
When faced with a hotel room downgrade, it's crucial to document everything and communicate your concerns to the hotel immediately. If unresolved, escalate the issue by writing to customer service or the hotel's higher management. For unresolved cases, consider contacting consumer protection authorities. Booking platforms often lack rigorous quality control, leading to discrepancies in room descriptions. Advocacy and persistence can help secure fair compensation or refunds, emphasizing the importance of knowing your rights and the hotel's obligations for a satisfactory resolution.

Chased out of his hotel for complaining about a small room. Is this enough compensation?

February 12, 2025February 12, 2024 by Christopher Elliott

Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.

Categories Advocacy
Older posts
Page1 Page2 … Page6 Next →

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Get Help

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

Sign Up

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Join Us

Follow Us

© 2025 Elliott Report | Privacy Policy
  • Home
  • Features
    • Advocacy
    • Problem Solved
    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
  • Get Help

Don't Miss a Story!

Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more. 

Invalid email address
Thanks for subscribing!