Canceled, confused, contaminated — and then ripped off
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.
COMPENSATION
Is this enough compensation? A mechanical flight delay, an automatic mileage credit
What does your airline owe you when your flight is delayed?
What would you do? My airline owes me €600 but all I’m getting is excuses
Timothy Delaney was on his way to his mother-in-law’s funeral in Addis Ababa when he encountered an unexpected delay: His Emirates flight from London to Dubai was canceled after a de-icer accidentally rammed his jet.
Is this enough compensation? My wife broke her neck, but my cruise line will only give me a 25 percent refund
Jerry McClure and his wife were looking forward to a seven-day western Caribbean cruise on the Holland America Ryndam late last year, when disaster struck. McClure’s wife fell and broke her neck less than a month before they were scheduled to fly to Tampa to board the ship.
Is this too much compensation? Men’s room mixup nets guest $200 gift card from Marriott
This column is usually called, “Is this enough compensation?” because frankly, the travel industry often doesn’t have a clue about customer service.
Is this enough compensation? A $150 voucher for denied boarding in Bremen
Ted Oehlerking’s flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn’t offer him any financial compensation for the delays.
Is this enough compensation? Missed my connection because of an emergency landing
Close calls are the narrative glue of aviation journalism. Where would we be without stories of near-misses, mechanical failures and emergency landings?
Prime Travel Protection insurance cases linger, but they’re getting resolved
Remember the Prime Travel Protection scandal? You know, the one involving fraudulent insurance policies, scores of denied claims and an investigation by state regulators?