Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?
The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?
COMPENSATION
A missed connection and a $300 bill — did Aeromexico offer him enough compensation?
When Coty Cockrell found out he’d be stuck in Mexico City for a day after missing a flight connection, an Aeromexico representative told him not to worry. The airline would cover his lodging and food expenses. It didn’t.
Chased out of his hotel for complaining about a small room. Is this enough compensation?
Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.
Breeze Airways lost our bags. Can you help me find them?
Breeze Airways loses Benjamin Wallis’s luggage and won’t answer his calls. How can he get his bags back?
Why won’t Swiss International Air Lines compensate me for my lost luggage?
When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?
Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?
Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?
CLEAR almost made us miss our flight. I want an apology!
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?
Does Amtrak owe me anything for a forced downgrade?
Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?
Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?
Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.
Is this enough compensation for a “horrible” Christmas flight?
Baris Evran’s story may sound familiar. The resolution will not.