It’s complaints season in the travel industry, as Adeodata Czink will tell you. “Don’t let them ignore your travel complaint. Here’s how.”
We live in interesting times.
“Why you matter — and why I’m giving away Southwest Airlines tickets”
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? “What is the value of a Spirit Airlines voucher if I can never use it?”
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? “Persistence pays off for this Aer Lingus delay”
Can we talk about entitlement?
I know you want to. I see your comments on this site. Many of you think the readers who run to us for help have, as you put it, “entitlement issues.” “No, you’re not entitled to that. Here’s why.”
Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist.
And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it. “No flight, meals, phone or bags from British Airways — and no compensation”
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
“Even more funny airline math on this downgrade, but is there a solution?”
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word? “Why did American reverse course on my compensation?”
Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish.
Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?
That’s the question before us today. Let’s dive right in.
“Did Delta do enough for this delayed passenger?”