Don’t let them ignore your travel complaint. Here’s how.

It’s complaints season in the travel industry, as Adeodata Czink will tell you. Read more “Don’t let them ignore your travel complaint. Here’s how.”

Why you matter — and why I’m giving away Southwest Airlines tickets

We live in interesting times.
Read more “Why you matter — and why I’m giving away Southwest Airlines tickets”

What is the value of a Spirit Airlines voucher if I can never use it?

Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? Read more “What is the value of a Spirit Airlines voucher if I can never use it?”

Persistence pays off for this Aer Lingus delay

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? Read more “Persistence pays off for this Aer Lingus delay”

No, you’re not entitled to that. Here’s why.

Can we talk about entitlement?

I know you want to. I see your comments on this site. Many of you think the readers who run to us for help have, as you put it, “entitlement issues.” Read more “No, you’re not entitled to that. Here’s why.”

No flight, meals, phone or bags from British Airways — and no compensation

Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist.

And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it. Read more “No flight, meals, phone or bags from British Airways — and no compensation”

Even more funny airline math on this downgrade, but is there a solution?

United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”

But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Read more “Even more funny airline math on this downgrade, but is there a solution?”

Why did American reverse course on my compensation?

When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word? Read more “Why did American reverse course on my compensation?”

Did Delta do enough for this delayed passenger?

Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish.

Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?

That’s the question before us today. Let’s dive right in.
Read more “Did Delta do enough for this delayed passenger?”